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“Personal stay”

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Comfort Suites Oakbrook Terrace
Certificate of Excellence
GreenLeadersBronze level
Wilmington, Illinois
1 review
“Personal stay”
5 of 5 bubbles Reviewed January 16, 2013

One of the best hotels that I have ever stayed at. The staff was extremely personable. Very kind in making sure that you had everything I needed and if you didn't, they would try to accomodate mw the best they could. Couldn't ask for a better place to stay. Thanks for the wonderful service and clean rooms. Very comfortable, pleasant, and quiet. I would stay there again.

Room Tip: I've stayed at this hotel more than once and I would recommend it to anyone. I've always sta...
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  • Stayed December 2012, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank lreese1962
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ComfortSuitesOBT, Manager at Comfort Suites Oakbrook Terrace, responded to this review, February 14, 2013
Dear lreese1962

Thank you so much for taking time out of your schedule to let us know how much you enjoyed your stay. We strive to make each and every guests stay as comfortable as possible, thank you for letting us know we are achieving our goal.

We look forward to hosting you and your family on future stays.

Sincerely,

Geri Mulso
Assistant General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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219 reviews from our community

Traveler rating
    93
    68
    34
    12
    12
See reviews for
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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (64)
Date | Rating
  • English first
  • French first
  • German first
  • Korean first
  • Any
English first
Level Contributor
8 reviews
5 of 5 bubbles Reviewed January 16, 2013

I visit this hotel a few times a year in my travels to the Chicago / Oakbrook area. I cannot believe the changes I have seen. Completely newly renovated building which looks so damn modern and updated. To be honest I drove past the building not recognizing it!!!!
I noticed a lot of updates on the inside as well. The lobby and reception area looks amazing and modern including the suites. The pool area looks newer too!

  • Stayed January 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank TrvlGuide
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ComfortSuitesOBT, Manager at Comfort Suites Oakbrook Terrace, responded to this review, February 14, 2013
Dear TrvlGuide;

Thank you so much for your kind words. We are pleased you enjoyed your stay and thank you for taking time to share your experience with others.

Should you find yourself in the Oak Brook area this time next year we would enjoy hosting you again!

Sincerely,

Geri Mulso
Assistant General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Grand Beach, MI
Level Contributor
69 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 46 helpful votes
3 of 5 bubbles Reviewed December 11, 2012

We needed a place to spend the night en route from friends in Chicago to Milwaukee, and found this place on Hotels.com. Our suite--a bedroom and small sitting room--was fine for one night, clean and comfortable. One unpleasant surprise: I asked for a room away from Roosevelt Road, a fast and noisy stretch of highway in front of the hotel, and was told it would cost me an extra $10. The room was cheap enough that I went along with the extra charge, but I didn't appreciate it, especially since the hotel was far from full. Breakfast was what seems to be standard these days: cereal, coffee, juice, some scrambled eggs with sausage cooked in, and a Belgian waffle maker.

  • Stayed December 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Robert M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ComfortSuitesOBT, Manager at Comfort Suites Oakbrook Terrace, responded to this review, February 14, 2013
Dear Robert M;

I am sorry that you did not enjoy your stay as much as you could have. We make every effort to ensure guests are aware of their booking options, such as 1 st floor, upper level, facing highway etc. When making a reservation through a 3rd party using the "Mystery Booking" option, the rooms normally offered are the most 'budget friendly' rooms. We discount our frontside suites by $10.00 compared to the regular rate of the backside suites to accommodate our budget minded traveler. I do hope this clears up any confusion for future stays and that you enjoyed your time with us.

Sincerely,

Geri Mulso
Assistant General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
dallas, texas
Level Contributor
32 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 bubbles Reviewed October 5, 2012

Checked into the hotel late in the afternoon without incident, I made this reservation based off reviews from Tripadvisor. The rooms were nice and clean and the staff was very pleasant to deal with and continental breakfast was rather good, since they had one type of hot meat and eggs, bread, yogurt, boiled eggs, cereal, hot coffee, and fresh fruit. The selection was fresh and hot the presentation and selection was great. My only issue is that I was staying in the room on the front main road and the road noise in the morning and evening was more than I preferred, I would recommend double pane windows.

Room Tip: Rooms on the backside are probably quieter than the rooms facing the street. WiFi, connection slows...
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  • Stayed October 2012, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank jfcdallas
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ComfortSuitesOBT, Manager at Comfort Suites Oakbrook Terrace, responded to this review, February 14, 2013
Dear JFCDallas;

We are pleased you enjoy your stays with us and we truly appreciate you taking time to share your experience. We look forward to seeing you in the future.

Sincerely,

Geri Mulso
Assistant General Manager
Comfort Suites, Oakbrook Terrace
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Vista, Ca
Level Contributor
320 reviews
107 hotel reviews
common_n_hotel_reviews_1bd8 112 helpful votes
4 of 5 bubbles Reviewed September 10, 2012

Nice size suite with 2 rooms and door between. There is a window in the living area which was something I had never seen in a Comfort Suite. Unfortunately, I think that window contributed to noise from other areas inside the hotel like the adjacent rooms. The window also took away from space that could have been used to make the tiny bathroom larger. We had a suite away from the street and on the top floor and did not have any street noise. The furniture is dated and looked funny but everything worked and was clean. Nice excersize room in the basement. Good buffet breakfast, standard Comfort Suites, but person maning the buffet provided excellent service and restocking. Parking lot might be an issue since we came back in the rain and found the last spot and cars came after us so not sure where they parked. At times hard to get into or out of hotel lot due to busy, busy road in front with endless cars zipping by. While not stylish, a good solid place to stay and we are returning at the end of our trip outside the Chicago area.

Room Tip: Top floor on back for view of trees and no road noise.
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  • Stayed September 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank PopTopBob
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ComfortSuitesOBT, Manager at Comfort Suites Oakbrook Terrace, responded to this review, September 17, 2012
Dear PopTopBob;

We are pleased you enjoyed your stay and thank you for taking time to share your experience with others.

Should you find yourself in the Oak Brook area this time next year we would enjoy hosting you again!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Raleigh, North Carolina
Level Contributor
9 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 bubbles Reviewed August 24, 2012

We paid extra to stay in the rear lower floor suite which I thought was a rip off. The room was nothing special and frankly i didn't think the noise from the road would have made any difference to our stay. Front desk was always helpful and had smiles all day. Tiffany was especially nice and made us feel welcome. We stayed for 6 days and never once used the swimming pool because frankly it didn't look too appealing. The water looked cloudy most of the time we were there.

Breakfast was standard fair but after a few days a lot more variety would have been appreciated.

The lady who cleaned our room was very pleasant and with 3 kids in tow we always came back to a very clean room. First visit to Chicago with the family and we found the commute into downtown straightforward.

We will probably stay elsewhere next time but not because of the service. A decent place to stay.

Room Tip: Don't pay extra for the rear rooms. Not worth the money.
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  • Stayed August 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank rozzi25
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ComfortSuitesOBT, Manager at Comfort Suites Oakbrook Terrace, responded to this review, August 30, 2012
Thank you for taking time to review your stay.

With regard to the cloudy appearance of the pool, we use Bromine in our pool in place of Chlorine. Bromine will leave a cloudy appearance in the water and has a different scent than chlorine, it is also more gentle on your skin. I apologize for any confusion this may have caused.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New Bern, North Carolina
Level Contributor
408 reviews
90 hotel reviews
common_n_hotel_reviews_1bd8 114 helpful votes
3 of 5 bubbles Reviewed August 3, 2012

I have stayed at this hotel many times over the past years, nothing has changed with the service as it is still excellent. the hotel pretty much stayed the same.
Rooms are very comfortable and boast 3 separate rooms living, bedroom & bathroom.
I like the charging station on the desk which includes the USB ports.
a great choice of restaurants are very close by within walking distance.

Room Tip: Choose a room at the back of the hotel away from the main road.
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  • Stayed July 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank edodowd
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ComfortSuitesOBT, Manager at Comfort Suites Oakbrook Terrace, responded to this review, August 10, 2012
Dear edodowd;

We are pleased you enjoy your stays with us and we truly appreciate you taking time to share y our experience. We look forward to seeing you in the future.

Sincerely,

Geri Mulso
Assistant General Manager
Comfort Suites, Oakbrook Terrace
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Comfort Suites Oakbrook Terrace

Property: Comfort Suites Oakbrook Terrace
Address: 17W445 Roosevelt Rd, Oakbrook Terrace, IL 60181-3526
Phone Number:
Location: United States > Illinois > DuPage County > Oakbrook Terrace
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Green Hotel in Oakbrook Terrace
#3 Romantic Hotel in Oakbrook Terrace
#4 Business Hotel in Oakbrook Terrace
Price Range (Based on Average Rates): $
Hotel Class:3 star — Comfort Suites Oakbrook Terrace 3*
Number of rooms: 103
Official Description (provided by the hotel):
Comfort Suites Hotel located in the heart of the Oak Brook business district, offers 100% smoke free accommodations in all 2-Room suites. All suites have french style doors seperating the bedroom and living room. Each room has a flat screen TV (32" and larger). Each suite has 2 flat screen TVs. The hotel offers a full cooked hot breakfast daily, free Wi-Fi, indoor pool, dry Sauna, 24 hour fitness center, Business Center, 24 hour coin-operated guest laundry and more. The hotel has a lounge featuting a bar open some weekday evenings - come join us and mingle with other guests. ... more   less 
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Also Known As:
Comfort Suites Oakbrook Terrace Hotel Oakbrook Terrace
Oakbrook Terrace Comfort Suites

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