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“Nice, friendly, and comfortable”

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Hilton Garden Inn Chicago / Oakbrook Terrace
Certificate of Excellence
Madison, United States
1 review
“Nice, friendly, and comfortable”
5 of 5 bubbles Reviewed January 15, 2014

My husband and I booked a Bed and Breakfast weekend for a conference in the area. We were welcomed in the lobby with hot tea and coffee at the fireplace after a cold drive. The room was comfortable and had good WiFi, bathroom was clean and well stocked. Our breakfast was included in the rate, and it was delightful - cooked to order. The Greek yoghurt granola was wonderful. However, guests need to know if the breakfast is included, as our friends' did not. A mall is 2 minutes away with numerous choices for dinner. My conference used the Hilton's shuttles and all the drivers were friendly and helpful.

  • Stayed January 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Suzanne P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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686 reviews from our community

Traveler rating
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See reviews for
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
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English first
Lafayette, United States
1 review
5 of 5 bubbles Reviewed January 15, 2014

This is undoubtedly one of the best hotels I have ever been to. The staff is so friendly and helpful and always have a smile on. They are ready to answer any question and truly go the extra mile to make sure that guests are taken care of. The rooms are nice and nicley furnished. The hotel was really quiet which allowed for concentration while working and uninterrupted sleep. If I ever return to the area, I would not hesitate to stay here again.

  • Stayed January 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Chea P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Goshen, Indiana
Level Contributor
13 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
2 of 5 bubbles Reviewed January 13, 2014

This is the first Hilton hotel that I've ever stayed at where they charged for a complimentary style breakfast. And, they advertise that they offer dinner. Don't believe it. They do not. I felt gouged to pay $14 for a breakfast that would normally have been offered for free at any other hotel. Disappointed.

  • Stayed January 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Greg S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chris H, General Manager at Hilton Garden Inn Chicago / Oakbrook Terrace, responded to this review, January 14, 2014
Thank you for the review. I am sorry that you felt you were mislead regarding our breakfast offering, and we will review this to ensure wording is clear. As discussed unless with a group package or special offer, the Hilton Garden Inn Brand along with the Hilton brand do not offer complimentary breakfast. Our Hampton, Homewood, and Embassy Brands do offer complimentary breakfast. Thank you for your response.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Oak Park, United States
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed January 9, 2014

We usually select another hotel brand as a 1st choice when traveling. Will consider this hotel going forward if we enjoy another great stay at another location. Room was quiet, very clean, comfortable and location where we wanted! We highly recommend this particular hotel!

  • Stayed January 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Crystal H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sanibel, United States
1 review
5 of 5 bubbles Reviewed January 6, 2014

When my daughter woke up at 3am with an ear infection, the staff located a 24 hour pharmacy. The next night they dropped off a get well gift of milk and cookies. The staff went out of their way to accomodate us with plates and dishes when we brought in our own meals and treated our visiting family as if they were also guests. The staff is amazing and we will definitely stay here again.

  • Stayed December 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn

Helpful?
Thank John B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Amsterdam, The Netherlands
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed December 26, 2013

I have been to this hotel twice this year and both times enjoyed staying here. Rooms are big, staff is helpful and waitresses at breakfast are friendly. The swimming pool is big enough to exercise and the jacuzzi very hot. The breakfast area is a nice place because it has a lot of daylight.
It's close to Oakbrook Center, the shopping mall.

  • Stayed August 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Simon_45710
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Carthage, United States
1 review
3 of 5 bubbles Reviewed December 26, 2013

The air bladder mattresses at HGI's are the most uncomfortable in the industry. While the location and lobby were above average the sleeping conditions make your next day much tougher. Business travel is only getting worse and without a good nights sleep any trip can become longer than planned...

  • Stayed December 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Eric G F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hilton Garden Inn Chicago / Oakbrook Terrace

Property: Hilton Garden Inn Chicago / Oakbrook Terrace
Address: 1000 Drury Lane, Oakbrook Terrace, IL 60181-4645
Phone Number:
Location: United States > Illinois > DuPage County > Oakbrook Terrace
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#2 Romantic Hotel in Oakbrook Terrace
#3 Family Hotel in Oakbrook Terrace
#5 Business Hotel in Oakbrook Terrace
Price Range (Based on Average Rates): $
Hotel Class:3 star — Hilton Garden Inn Chicago / Oakbrook Terrace 3*
Number of rooms: 128
Official Description (provided by the hotel):
At the center of the beautiful Oak Brook area commercial district, nearby entertainment, attractions, renowned shopping venues and prestigious communities is the premier hotel for service, style and comfort...Hilton Garden Inn Oakbrook Terrace hotel. Located 18 miles west of downtown Chicago and 14 miles southwest of O'Hare International Airport, the Hilton Garden Inn Oakbrook Terrace hotel is in the heart of DuPage County, The Magnificent Miles West of Chicago. A 100% newly renovated hotel, it is part of the Drury Lane Theatre Conference Center and Hotel Complex. ... more   less 
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Also Known As:
Hilton Garden Inn Oakbrook Terrace Hotel Oakbrook Terrace
Hilton Oakbrook Terrace

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