I've stayed at this hotel several times before without a problem (in addition to most of the other Hilton properties in Oak Brook). Unfortunately, my stay at this hotel on September 13 (Room 536) was very disappointing due to a couple noise problems. First, for some unknown reason there was a constant knocking sound (louder in the bathroom) coming from something on the roof. Imagine someone hammering nonstop in an otherwise "quiet" room. Although the engineer attempted to fix it, the noise returned around midnight (and again at 5 am). Roman, the manager on duty, was less than helpful when I called back to complain. The hotel (and sister property Hilton Suites were sold out), so moving was not possible. His offer of a free breakfast (coupled with $15 off my bill) was less than inviting and did not fulfill the hotel's promise of customer satisfaction: "Introducing the Hilton Garden Inn Promise: we promise to do whatever it takes to ensure you're satisfied, or you don't pay. You can count on us. GUARANTEED." I refused both. I just wanted the noise to stop. I had just driven 8 hours that day and had another 3 hour drive the following morning. I just wanted to sleep. Second, the air conditioning unit in the room next door was so loud (the engineer speculated it was a compressor issue) and the guests had it set to run constantly. The engineer suggested I ask them to turn it off. So, before you stay here, I'd suggest you investigate the room first.
- Official Description (provided by the hotel):
- At the center of the beautiful Oak Brook area commercial district, nearby entertainment, attractions, renowned shopping venues and prestigious communities is the premier hotel for service, style and comfort...Hilton Garden Inn Oakbrook Terrace hotel. Located 18 miles west of downtown Chicago and 14 miles southwest of O'Hare International Airport, the Hilton Garden Inn Oakbrook Terrace hotel is in the heart of DuPage County, The Magnificent Miles West of Chicago. A 100% newly renovated hotel, it is part of the Drury Lane Theatre Conference Center and Hotel Complex. ... more less
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- Also Known As:
- Hilton Garden Inn Oakbrook Terrace Hotel Oakbrook Terrace
- Hilton Oakbrook Terrace