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“Not as good as last time.”

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Hilton Garden Inn Chicago / Oakbrook Terrace
Certificate of Excellence
Reviewed April 19, 2013

As a loyal Hilton Honors member I chose to stay at this HGI last night having stayed here about 15-18 months ago and had a good experience. This time around things seem to have changed . . . staff were helpful (as before) but seemed overworked. One of the two elevators was out of service (not great when you’ve got a room on the fifth floor), the printer in the business center didn’t work (so I had to ask reception to print my boarding pass) and in the gym only one of the two treadmills was working . . . my impression, the place seems a little ‘tired’ . . . or maybe I just stayed over when they had an 'off' night.

  • Stayed: April 2013, traveled on business
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Thank Simon S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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537 - 543 of 765 reviews

Reviewed April 18, 2013

My husband and I stayed at the Hilton Garden Inn for a weekend getaway. This was An excellent choice at an affordable price. The location is great, near so many wonderful restaurants, entertainment and shopping!

  • Stayed: April 2013, traveled as a couple
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Review collected in partnership with Hilton Garden Inn
Thank Nancy K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed April 13, 2013

Just needed a mini getaway with the wife and our three year old. Arrived around five and parking was right in front. Lobby was modern and there was no wait to check in as there no one in the lobby. Rooms were clean and had all the amenities I expect from a Hilton Garden Inn. Note : Hotel is located next to Drury lane theater. We went out to eat and upon returning at around 830 the lot was completely full and we had to park in the parking garage (free) across the street. Pool was nice but a bit small. Had the breakfast buffet in morning. Was good. Would stay here again if a was in area.

  • Stayed: April 2013
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Thank Chicagofreerangechicken
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed April 10, 2013

An excellent, quiet place to take a break, go to the Dury Lane Theater, or just relax in the pool with your mate! We go about once a month just to 'melt down'. The evening is very quiet, great scenery and shopping nearby and excellent breakfast deal (purchase the breakfast in advance with the room, and you'll save a great deal). However, it woudl be great if they had turkey products! LOL

Room Tip: Wonderful nearby O'Hare Airport, or Oakbook Shopping scene!
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  • Stayed: April 2013, traveled as a couple
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Thank KnowV
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed April 8, 2013

Hotel staff should be a little more attentive to the facilities as well as their guest. I had two very hurt little kids and that doesn't make for a happy adult who has to pay the bill! They had to shut the pool down and the pool was the ONLY reason I packed a bag and drove to Oak Brook to stay at the Hilton.

  • Stayed: March 2013, traveled with family
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Review collected in partnership with Hilton Garden Inn
Thank Felicia R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PaulGrande, General Manager at Hilton Garden Inn Chicago / Oakbrook Terrace, responded to this reviewResponded April 10, 2013

Dear Anonymous,

It was unfortunate that the pool had to be closed. To your point, because we keep an eye on the cleanliness. The actions of others necessitated an immediate pool closing so our Certified Pool Operators could get the cleanliness and safety of the pool experience restored. We take our guest’s safety extremely seriously. We are also fortunate that we operate two hotels in the same location and that the other pool was open and available for your use. We do apologize for the inconvenience, but we would rather maintain our facility to our cleanliness and safety standards at all times.

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Reviewed April 6, 2013

This was by far the quietest hotel room we have ever stayed in! The hotel was extremely clean, well decorated and the staff was polite. We will definitely stay here again. The location was good. There is a very nice mall nearby and it was an easy drive into Chicago. I would love to go to one of the shows at the Drury Lane Theatre, (which is right across the parking lot from the hotel) but we didn't get a chance to on this trip. Oh well, maybe next time!

  • Stayed: April 2013
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Thank Cadenmom
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PaulGrande, General Manager at Hilton Garden Inn Chicago / Oakbrook Terrace, responded to this reviewResponded April 10, 2013

Dear Cadenmom,

Thank you for taking the time to write a comment about our hotel. Currently Drury Lane is playing Oliver which has received excellent reviews. Hopefully we can see you back here while it is still playing!

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Reviewed April 6, 2013

This was a very clean and modern motel. The beds were comfortable and the pool was a hit with the kids. The pool was big, clean and never very crowded. We only stayed 1 night, because they were booked and unable to accomodate us for another night. Would stay there again if in the area. It was also very close to the mall and several restaurants.

  • Stayed: April 2013, traveled with family
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Thank Amy B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hilton Garden Inn Chicago / Oakbrook Terrace

Address: 1000 Drury Lane, Oakbrook Terrace, IL 60181-4645
Phone Number:
Location: United States > Illinois > DuPage County > Oakbrook Terrace
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#2 Romantic Hotel in Oakbrook Terrace
#3 Family Hotel in Oakbrook Terrace
#5 Business Hotel in Oakbrook Terrace
Price Range: $80 - $193 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Hilton Garden Inn Chicago / Oakbrook Terrace 3*
Number of rooms: 128
Official Description (provided by the hotel):
At the center of the beautiful Oak Brook area commercial district, nearby entertainment, attractions, renowned shopping venues and prestigious communities is the premier hotel for service, style and comfort...Hilton Garden Inn Oakbrook Terrace hotel. Located 18 miles west of downtown Chicago and 14 miles southwest of O'Hare International Airport, the Hilton Garden Inn Oakbrook Terrace hotel is in the heart of DuPage County, The Magnificent Miles West of Chicago. A 100% newly renovated hotel, it is part of the Drury Lane Theatre Conference Center and Hotel Complex. ... more   less 
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Also Known As:
Hilton Garden Inn Oakbrook Terrace Hotel Oakbrook Terrace
Hilton Oakbrook Terrace

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