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“Nice hotel but parking is problematic” 4 of 5 bubbles
Review of Hilton Garden Inn Chicago / Oakbrook Terrace

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Hilton Garden Inn Chicago / Oakbrook Terrace
Certificate of Excellence
West Linn, Oregon
Level Contributor
143 reviews
136 hotel reviews
common_n_hotel_reviews_1bd8 227 helpful votes
“Nice hotel but parking is problematic”
4 of 5 bubbles Reviewed November 13, 2012

This HGI property is part of complex consisting of the HGI and a Hilton Suites on the other side of the parking lot. The two hotels are separated by a large conference center. Access to the HGI is easy from the adjacent freeway. Getting the most irritating negative out of the way, parking is terrible, and even access to the covered front entry can be difficult due to large idling buses blocking the area. When there is an event at the conference center - as there was during my stay - the parking spaces in front of the hotel are completely full, forcing a guest to parking in a garage across from the hotel. If it's raining or windy, and particularly if you have bags, the trek from the garage to the hotel is not pleasant. Parking and access to the hotel detract from what is in other respects a nice property.

Once you manage to make it into the hotel, the property is a nice HGI location. Staff is friendly and efficient. The pantry is well-stocked and offers a good selection of spirits and other beverages. The five-floor hotel appears well-maintained. My room was clean and had the usual HGI amenities. I will say that the matress - at least the one in my room - need replacing, as I felt I was sleeping in a bowl (I had to roll in order to get out of bed). The main floor offers the usual HGI features (restaurant, laundry, business center, workout area).

As a Diamond HHonors member that visits many Hilton-branded properties, on balance, I'd rate this HGI property was OK for a one-night business trip stay. The parking situation was very irritating, and would likely cause me to look for a comparable HGI location elsewhere for my next trip to this area.

Room Tip: Ask for a room on the 5th floor, away from the elevators, on the end of the hotel away from the near...
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  • Stayed November 2012, traveled on business
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank Flying_Lawyer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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676 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (55)
Date | Rating
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English first
Pembroke Pines, Fl USA
Level Contributor
13 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 bubbles Reviewed October 17, 2012

Great room, clean and ample with microwave and refrig.. The shuttle took us to the train station, had to reserve before hand. The pool and jaquzzi were great to get into after along car ride. The tub backed up but we called and quickly fixed. Would stay there again.

  • Stayed August 2012, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank carmen1841
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Swansea, Illinois
Level Contributor
67 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
5 of 5 bubbles Reviewed September 16, 2012

Stayed and reviewed last year. There is one consistent aspect--excellent room and employees. Do you like high speed wireless? They have it and no charge with my convention rate. Clean, quiet and comfortable. Great value.


Stayed September 2012, traveled on business
Helpful?
Thank BW_MS
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dallas, Texas
Level Contributor
187 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 154 helpful votes
5 of 5 bubbles Reviewed September 11, 2012

Great staff- very helpful with restaurant recommendations; hotel has shuttle that can take you to a nearby mall, restaurants, etc. Rooms were nice, quiet. Excellent breakfast (not included with all room rates, so check - $12.95 if it's not included) and very attentive waitstaff that will cook eggs and waffles to order. Warning - View out of room 245 is awful, however.

Room Tip: Steer clear of room 245 - the window view is awful: rear view of a facade and roof top satellite dis...
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  • Stayed September 2012, traveled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Lon B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cayman Islands
Level Contributor
448 reviews
127 hotel reviews
common_n_hotel_reviews_1bd8 121 helpful votes
5 of 5 bubbles Reviewed September 3, 2012

Great hotel and GREAT employees, like every other HGI I have stayed in. The hotel is near the mall, which I did not go to, but the shuttle will take you there if needed. It is miles from downtown and the airport so don't think a quick meal in Chicago will be possible. There is a great biking track right behind the hotel, you need to be on the road for 5 mins to get there but once there a nice run is to be had, if you can travel with your bike - take it. I had a stark in the restaurant and it was one of the best I have ever had full stop. Not sure where the chef is from but way higher than my expectations.

Room Tip: Get a room on a higher floor and to the right of the hotel when looking at the front. The smoking ar...
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  • Stayed August 2012, traveled on business
    • 5 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank CaymanGreg
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PaulGrande, General Manager at Hilton Garden Inn Chicago / Oakbrook Terrace, responded to this review, September 5, 2012
Dear Cayman Greg,

Thank you for taking the time to review our hotel. I'm glad you were able to enjoy the bike path! I will share your comments with our Chef, he is a well kept secret.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Madison, Wisconsin
Level Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 bubbles Reviewed August 22, 2012

Very nice rooms, clean, well worth the rate, not far from downtown Chicago Would definitely go there again. The room rate is much better then downtown and parking is free. It was a perfect hotel outside downtown Chicago.

  • Stayed August 2012, traveled with family
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank hockeynut50
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PaulGrande, General Manager at Hilton Garden Inn Chicago / Oakbrook Terrace, responded to this review, August 24, 2012
Dear Hockeynut50,

Thanks for reviewing our hotel. I hope you come back out to catch a Blackhawks game.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Phoenix, Arizona
Level Contributor
137 reviews
42 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
4 of 5 bubbles Reviewed August 12, 2012

I stayed at Hilton Garden Inn during my first visit to my company's office in the Oakbrook Terrace area a couple of years ago. Since then, I had to stay at other hotels in the vicinity as HGI was booked. Fortunately, I was able to stay at the Inn again for my visit this past week and so glad to be back! A welcoming, friendly, clean hotel wtih a boutique-like quality to it. Shopping and restaurants close by (even though the meals at the Hilton Garden were also excellent) and not too far from the airport. I will make sure that I stay here again when I visit the area!

  • Stayed August 2012, traveled on business
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank LENNYPAL
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PaulGrande, General Manager at Hilton Garden Inn Chicago / Oakbrook Terrace, responded to this review, August 24, 2012
Dear JDPHX,

Thanks for sticking with us. I hope your business travels allow you to spend more time with us. Make sure you sign up for HHonors to reward yourself. I hope to be able to meet you on your next visit.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hilton Garden Inn Chicago / Oakbrook Terrace

Property: Hilton Garden Inn Chicago / Oakbrook Terrace
Address: 1000 Drury Lane, Oakbrook Terrace, IL 60181-4645
Phone Number:
Location: United States > Illinois > DuPage County > Oakbrook Terrace
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#2 Romantic Hotel in Oakbrook Terrace
#3 Family Hotel in Oakbrook Terrace
#5 Business Hotel in Oakbrook Terrace
Price Range (Based on Average Rates): $
Hotel Class:3 star — Hilton Garden Inn Chicago / Oakbrook Terrace 3*
Number of rooms: 128
Official Description (provided by the hotel):
At the center of the beautiful Oak Brook area commercial district, nearby entertainment, attractions, renowned shopping venues and prestigious communities is the premier hotel for service, style and comfort...Hilton Garden Inn Oakbrook Terrace hotel. Located 18 miles west of downtown Chicago and 14 miles southwest of O'Hare International Airport, the Hilton Garden Inn Oakbrook Terrace hotel is in the heart of DuPage County, The Magnificent Miles West of Chicago. A 100% newly renovated hotel, it is part of the Drury Lane Theatre Conference Center and Hotel Complex. ... more   less 
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Also Known As:
Hilton Garden Inn Oakbrook Terrace Hotel Oakbrook Terrace
Hilton Oakbrook Terrace

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