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“Review of the Hilton Garden Inn, Oakbrook Terrace” 5 of 5 bubbles
Review of Hilton Garden Inn Chicago / Oakbrook Terrace

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Hilton Garden Inn Chicago / Oakbrook Terrace
Certificate of Excellence
Saint Charles, Missouri
1 review
“Review of the Hilton Garden Inn, Oakbrook Terrace”
5 of 5 bubbles Reviewed October 5, 2011

We enjoy your hotel very much. The staff is friendly, the room and halls are clean. We love the bed. The only thing that coulld have made the trip better would have been to bring our little dog with us.

  • Stayed September 2011, traveled with friends
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank William B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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676 reviews from our community

Traveler rating
    356
    205
    66
    34
    15
See reviews for
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (55)
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English first
Saint Louis, Missouri
2 reviews
5 of 5 bubbles Reviewed September 28, 2011

I stay at this property whenever I can. It is convenient (and the parking free); the staff is friendly and the breakfast is good.

  • Stayed September 2011, traveled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank 3l2276
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Swansea, Illinois
Level Contributor
67 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
5 of 5 bubbles Reviewed September 20, 2011

Stayed for two nights while attending a meeting at Drury Lane. Overall a good experience. When the theater is crowded parking is tight but the only real negative. Used the fitness club and while small it still had all the basics. Did not eat at the hotel (breakfast) so I can't speak to the quality.

  • Stayed September 2011, traveled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank BW_MS
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Portland, Oregon
Level Contributor
22 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
4 of 5 bubbles Reviewed September 12, 2011

The rooms are always very clean, and the housekeeping staff are very attentive. The breakfast offerings are great, but the price is a bit steep at $12.95. The only complaint that I have is that at night, all the parking is taken by the Drury Lane theater goers. We will definitely stay there again when in the area.

Room Tip: Ask for a room on the top floor, and one that faces the parking lot.
See more room tips
  • Stayed August 2011, traveled with family
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Service
Helpful?
Thank WCN_Portland
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Anderson, Indiana
Level Contributor
3 reviews
4 of 5 bubbles Reviewed September 7, 2011

Excellent beds and showers. Fridge and microwave is a nice touch. Very clean rooms. Check in and check out are extremely efficient. Definitely would stay again.

  • Stayed September 2011, traveled with family
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank vanfleit
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Crawfordsville, Indiana
Level Contributor
10 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 bubbles Reviewed September 7, 2011

Great location to shopping and restaurants. The hotel was clean, breakfast was great and the staff was friendly and helpful! We will definitely stay at Hilton Garden Inn Oakbrook Terrace again!

  • Stayed September 2011, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank SherryR123
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Milwaukee, Wisconsin
Level Contributor
35 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 79 helpful votes
3 of 5 bubbles Reviewed July 11, 2011

The #1 complaint I have from my stay was the front desk service. I reserved a king room. The check-in person said, "Do you really need a king?" Well, yes, duh, or I wouldn't have reserved it. She then says, "All our king rooms are being cleaned right now. You can have 2 doubles." As in, 2 double beds. I asked how long until a king room was ready. "Not for another 45 minutes." It was already 30min past official check-in time, so why was my room not ready? No explanation. At this point, a genuine apology would have been enough to diffuse my annoyance, but none was given. Furthermore, when I asked if *anything* else could be done, a flat "No" was the response. Other, better hotels that inadvertently inconvenience their customers are quick to offer a complimentary upgrade, or passes to the breakfast buffet, SOMETHING to make up for it. But I didn't even get an apology. We were forced to take the alternate room because we had evening plans that required us to get into the room ASAP. Thus my husband and I slept in separate beds that night since there was no way both of us could fit on a double bed.

The rest of the bad: tub was plugged, but they did send someone immediately to fix it. Towels like sandpaper. No extra linens/pillows in the room. The fridge wasn't very cold and was not adjustable - the custodian said they're more like coolers than fridges. Wi-fi didn't work. Breakfast buffet $13, overpriced for the offerings. No bellhop.

The Good: The room was nice, seemed to be recently remodeled. Comfortable bed, and it was VERY quiet- once in your room, all hallway noise disappeared. The a/c unit worked well. There are coin laundry facilities available. The pool area was small but clean and the water warm. The hot tub could hold 4 people max, and the pool 12 people max. Parking wasn't a problem when we stayed on a Sat. night, but if Drury Lane Theatre is hosting a blockbuster then you'd be parking rather far away in the parking garage. I'd check the theater website or call them ahead to know what to expect.

It's too bad the front desk service was so poor, because otherwise I had a pleasant stay and would have returned because it was so quiet.

  • Stayed July 2011, traveled with family
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Service
Helpful?
2 Thank sweethomechitown
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hilton Garden Inn Chicago / Oakbrook Terrace

Property: Hilton Garden Inn Chicago / Oakbrook Terrace
Address: 1000 Drury Lane, Oakbrook Terrace, IL 60181-4645
Phone Number:
Location: United States > Illinois > DuPage County > Oakbrook Terrace
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#2 Romantic Hotel in Oakbrook Terrace
#3 Family Hotel in Oakbrook Terrace
#5 Business Hotel in Oakbrook Terrace
Price Range (Based on Average Rates): $
Hotel Class:3 star — Hilton Garden Inn Chicago / Oakbrook Terrace 3*
Number of rooms: 128
Official Description (provided by the hotel):
At the center of the beautiful Oak Brook area commercial district, nearby entertainment, attractions, renowned shopping venues and prestigious communities is the premier hotel for service, style and comfort...Hilton Garden Inn Oakbrook Terrace hotel. Located 18 miles west of downtown Chicago and 14 miles southwest of O'Hare International Airport, the Hilton Garden Inn Oakbrook Terrace hotel is in the heart of DuPage County, The Magnificent Miles West of Chicago. A 100% newly renovated hotel, it is part of the Drury Lane Theatre Conference Center and Hotel Complex. ... more   less 
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Also Known As:
Hilton Garden Inn Oakbrook Terrace Hotel Oakbrook Terrace
Hilton Oakbrook Terrace

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