I was in Chicago with my mother, step-father, and my aunt to attend my uncle’s funeral (their brothers). This was the weekend of August 15th thru 17th -- We had three rooms in our group. All three rooms smelled musty, my mother’s room was next to the elevator which they heard all night, and all rooms were small in size with either a king or two double beds. I had a suite with a balcony and it was still small and this was classified as an upgrade! The rooms were dingy, dated, my room the wall paper was coming off the wall in the bathroom.
The Happy Hour munchies (Thursday) were Nacho's. If we hadn’t asked the waiter to refill the chips we might not have gotten any appetizers at all and he seemed like he did not want to refill the Nacho ingredients. Tables were dirty for having one bartender and one waiter, the drinks were expensive, not much alcohol for the cost and the bar was loud –
Friday morning all four of us ate in the restaurant the staff was attentive and friendly. HOWEVER I was the only person in our group to eat the Yogurt and granola – and I got food poisoning. I told the Front Desk person “KC” that I got food poisoning from the Yogurt and he seemed uninterested, his female coworker overheard our conversation and she was uninterested.
Saturday morning I got up early and told the night auditor, she did not care. I stopped at the front desk AGAIN later that morning to check out of my room and a different Front Desk person didn’t care either. I even told them I thought it was the Yogurt – no apology, no nothing.
I would not go back to this particular hotel, nor would I spend my hard earned money here again.
25 minute drive from O’Hare Airport in traffic and thru two (2) Toll Booths – Hotel offers a free shuttle bus/van to the large outdoor mall across the street which provides many shopping opportunities and loads of restaurants to choose from. The workout room and swimming pool seemed to be up to date, function and well maintained, free off street garage parking. The small gift shop the clerk was friendly and knowledgeable about the area and was very helpful with Sprite and Rolaids and hearing aide batteries.
- Official Description (provided by the hotel):
- The Doubletree Chicago Oak Brook is the perfect location for your leisure or business trip. Close to O'Hare and Midway Airports, just 18 miles to Chicago, walking distance to Illinois' largest outdoor shopping mall, and convenient to the Metra Train, zoo, theaters, and golf courses. Book a Chicago weekend escape with all the fun and attractions without the downtown Chicago expense. Hotel features FREE parking, local transportation and warm chocolate chip cookie with walnuts, at check-in. ... more less
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- Also Known As:
- Doubletree Oak Brook
- Oak Brook Doubletree