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Doubletree Hotel Chicago Oak Brook
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Reviews (1,054)
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All reviewsdouble treecookiesacross the streetsports barparking garagebreakfast buffet isgift shopbusiness centershuttle serviceroom was clean and comfortableupon checkshopping mallbusiness tripenjoyed my stayfamily reunionvery nice hotelnice stay
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918 - 923 of 1,054 reviews
Reviewed November 4, 2012 via mobile

First of all the customer service is nothing short of excellent. The rooms are clean and big. The location is just outside of Chicago and near several restaurants and a mall.

The breakfast is good and costs $17. In my opinion this is not worth it. However, it is convenient.

  • Stayed: November 2012
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Thank James45_Orlando
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DoubletreeOakBrook, General Manager at Doubletree Hotel Chicago Oak Brook, responded to this reviewResponded November 5, 2012

Thank you very much for your kind words regarding your recent stay at the DoubleTree Chicago Oak Brook. We are delighted you were able to enjoy not only our convenient location, but experienced exceptional service levels from all of our staff. We hope to provide an excellent value with choices by offering a full breakfast buffet that includes cooked-to-order omelets for $17, as well as a la carte options with baked goods for $4 and up, and entrees starting at $12. Your gracious review is truly appreciated and we look forward to welcoming you back very soon.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 29, 2012

This was a suitable hotel. Although it was like the 3rd most expensive option, it seems the pillows could use a little help. Other than that, a suitable option. Rooms were nice and clean, and the hotel has comfortable amenities. Would probably look at the next hotel "up" next time though.

  • Stayed: October 2012, traveled on business
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Thank davidmad1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DoubletreeOakBrook, General Manager at Doubletree Hotel Chicago Oak Brook, responded to this reviewResponded November 5, 2012

We are happy that your recent stay at the DoubleTree Chicago Oak Brook was enjoyable, but we are disappointed that your experience was not exceptional. It would have been our pleasure to provide you with anything you needed to make your stay more comfortable and wish that you had reached out to us when you were here. We hope to be able to welcome you back and have the opportunity to change your perception of our hotel into the outstanding stay you deserve. Thank you for your review.

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Reviewed October 21, 2012

I am required to stay at this hotel for work every time I am in Oak Brook. Therefore, my experience comes from countless visits along with my several hundred hotel stays at other Hilton properties. Primarily used as the visiting hotel for McDonald's Headquarters guests and dignitaries, this property is in dire need of a makeover. Overall, this property doesn't live up to the "Doubletree" name. The rooms are relatively small with scuffed walls and outdated fixtures. The staff is friendly and the restaurants are decent enough but the exercise room can be improved. My recommendation would be to try the Hilton Garden Inn or Hilton Suites which are right down the road until this property gets it's much needed updates.

Room Tip: Try to upgraded to the Concierge level for free.
  • Stayed: October 2012, traveled on business
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Thank AlecEiffel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DoubletreeOakBrook, General Manager at Doubletree Hotel Chicago Oak Brook, responded to this reviewResponded October 23, 2012

Thank you for letting us know about your recent stay at our hotel. For future stays, we have a variety of room types available and our dedicated staff members would be pleased to assist you in finding the perfect accommodations to fit your needs. It is our hope that our guests would reach out to us with any issues they may have so that we may address them at the time of their stay. We hope to welcome you back to experience our hotel again and renew your trust in the Hilton brand and us.

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Reviewed October 7, 2012

I stayed here for a recent business trip, the location is great. Right by the mall and next to a bunch of restaurants, also right off the highway and very easy to get to. Check in was a breeze and they give you some warm cookies when you arrive. The hotel property is pretty big with a few onsite bars, restaurants, and a nice pool as well as fitness center. The rooms are little outdated but they are immaculately clean . They provide plent of soap, nice towels, and bottled water in the room. The bed is comfortable and the hotel is quiet so you are able to get a good night's rest. I would definitely stay there again.

  • Stayed: October 2012, traveled on business
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1  Thank RWADLOW
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DoubletreeOakBrook, General Manager at Doubletree Hotel Chicago Oak Brook, responded to this reviewResponded October 9, 2012

What a great review. Thank you for pointing out our convenient location, and in particular, we're thrilled to learn that you had a restful night's sleep while staying at the DoubleTree Chicago Oak Brook. You've made our day by sharing your experience and we look forward to welcoming you back again for another exceptional stay very soon.

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Reviewed October 1, 2012

We flew in from Florida due to a family emergency, It was very late and Denise at the front desk went all out to get me a room when there really wasnt one. I will be forever gratfull for her empathy. The room was clean and well maintained. the breakfast excellent.

Room Tip: try to get on first floor.elevators get busy in morning
  • Stayed: June 2012, traveled with family
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1  Thank j33bs
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DoubletreeOakBrook, General Manager at Doubletree Hotel Chicago Oak Brook, responded to this reviewResponded October 9, 2012

While arriving for a family emergency can be very stressful, we're very happy to hear that our staff alleviated some of that stress and helped you in your time of need. Your kind acknowledgement of their efforts is truly appreciated and we will be sure to share your comments with them. We're certainly glad that your accommodations met your needs and we hope to see you again in the future. Thank you for your review.

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