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“Very nice hotel”

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Doubletree Hotel Chicago Oak Brook
Ranked #4 of 8 Hotels in Oak Brook
Certificate of Excellence
Reviewed November 4, 2012 via mobile

First of all the customer service is nothing short of excellent. The rooms are clean and big. The location is just outside of Chicago and near several restaurants and a mall.

The breakfast is good and costs $17. In my opinion this is not worth it. However, it is convenient.

  • Stayed: November 2012
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Thank James45_Orlando
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DoubletreeOakBrook, General Manager at Doubletree Hotel Chicago Oak Brook, responded to this reviewResponded November 5, 2012

Thank you very much for your kind words regarding your recent stay at the DoubleTree Chicago Oak Brook. We are delighted you were able to enjoy not only our convenient location, but experienced exceptional service levels from all of our staff. We hope to provide an excellent value with choices by offering a full breakfast buffet that includes cooked-to-order omelets for $17, as well as a la carte options with baked goods for $4 and up, and entrees starting at $12. Your gracious review is truly appreciated and we look forward to welcoming you back very soon.

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859 - 865 of 994 reviews

Reviewed October 29, 2012

This was a suitable hotel. Although it was like the 3rd most expensive option, it seems the pillows could use a little help. Other than that, a suitable option. Rooms were nice and clean, and the hotel has comfortable amenities. Would probably look at the next hotel "up" next time though.

  • Stayed: October 2012, traveled on business
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Thank davidmad1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DoubletreeOakBrook, General Manager at Doubletree Hotel Chicago Oak Brook, responded to this reviewResponded November 5, 2012

We are happy that your recent stay at the DoubleTree Chicago Oak Brook was enjoyable, but we are disappointed that your experience was not exceptional. It would have been our pleasure to provide you with anything you needed to make your stay more comfortable and wish that you had reached out to us when you were here. We hope to be able to welcome you back and have the opportunity to change your perception of our hotel into the outstanding stay you deserve. Thank you for your review.

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Reviewed October 21, 2012

I am required to stay at this hotel for work every time I am in Oak Brook. Therefore, my experience comes from countless visits along with my several hundred hotel stays at other Hilton properties. Primarily used as the visiting hotel for McDonald's Headquarters guests and dignitaries, this property is in dire need of a makeover. Overall, this property doesn't live up to the "Doubletree" name. The rooms are relatively small with scuffed walls and outdated fixtures. The staff is friendly and the restaurants are decent enough but the exercise room can be improved. My recommendation would be to try the Hilton Garden Inn or Hilton Suites which are right down the road until this property gets it's much needed updates.

Room Tip: Try to upgraded to the Concierge level for free.
  • Stayed: October 2012, traveled on business
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Thank AlecEiffel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DoubletreeOakBrook, General Manager at Doubletree Hotel Chicago Oak Brook, responded to this reviewResponded October 23, 2012

Thank you for letting us know about your recent stay at our hotel. For future stays, we have a variety of room types available and our dedicated staff members would be pleased to assist you in finding the perfect accommodations to fit your needs. It is our hope that our guests would reach out to us with any issues they may have so that we may address them at the time of their stay. We hope to welcome you back to experience our hotel again and renew your trust in the Hilton brand and us.

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Reviewed October 7, 2012

I stayed here for a recent business trip, the location is great. Right by the mall and next to a bunch of restaurants, also right off the highway and very easy to get to. Check in was a breeze and they give you some warm cookies when you arrive. The hotel property is pretty big with a few onsite bars, restaurants, and a nice pool as well as fitness center. The rooms are little outdated but they are immaculately clean . They provide plent of soap, nice towels, and bottled water in the room. The bed is comfortable and the hotel is quiet so you are able to get a good night's rest. I would definitely stay there again.

  • Stayed: October 2012, traveled on business
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1  Thank RWADLOW
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DoubletreeOakBrook, General Manager at Doubletree Hotel Chicago Oak Brook, responded to this reviewResponded October 9, 2012

What a great review. Thank you for pointing out our convenient location, and in particular, we're thrilled to learn that you had a restful night's sleep while staying at the DoubleTree Chicago Oak Brook. You've made our day by sharing your experience and we look forward to welcoming you back again for another exceptional stay very soon.

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Reviewed October 1, 2012

We flew in from Florida due to a family emergency, It was very late and Denise at the front desk went all out to get me a room when there really wasnt one. I will be forever gratfull for her empathy. The room was clean and well maintained. the breakfast excellent.

Room Tip: try to get on first floor.elevators get busy in morning
  • Stayed: June 2012, traveled with family
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1  Thank j33bs
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DoubletreeOakBrook, General Manager at Doubletree Hotel Chicago Oak Brook, responded to this reviewResponded October 9, 2012

While arriving for a family emergency can be very stressful, we're very happy to hear that our staff alleviated some of that stress and helped you in your time of need. Your kind acknowledgement of their efforts is truly appreciated and we will be sure to share your comments with them. We're certainly glad that your accommodations met your needs and we hope to see you again in the future. Thank you for your review.

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Reviewed September 17, 2012

I stayed at the Doubletree in Oak Brook for a business meeting the week of September 9th. It is always nice to get those delicious Doubletree cookies when you check into your room. My room was on the 6th floor and offered a long range view of the skyline of Chicago which was nice. The breakfast buffet every morning was excellent. The meeting rooms we used were also very nice and their snacks severed to the participants were also very good including some ice cream treats. The room itself was clean and comfortable and the entire staff seemed to be accommodating and friendly. The hotel is within walking distance of the huge Oak Brook mall where you can literally find anything your heart might desire. A central location on 20 minutes from O’Hare.

Room Tip: Rooms on upper floors and on the back side offer a long range view of the Chicago skyline
  • Stayed: September 2012, traveled on business
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1  Thank NCDawgFan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DoubletreeOakBrook, General Manager at Doubletree Hotel Chicago Oak Brook, responded to this reviewResponded September 26, 2012

It's wonderful that you were able to enjoy so many of the highlights of the DoubleTree Chicago Oak Brook, in particular our Signature Chocolate Chip Cookies! We strive to provide the most comfortable and accommodating experience available to our guests, whether it be for a family getaway or a business conference. You have certainly made our day by sharing your experience and we look forward to welcoming you back very soon. Thank you for your gracious review.

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Reviewed September 14, 2012

We stayed here as part of a 3 night Chicago bus tour operated by Maxima Tours. The tour price included breakfasts each day.
We found the room clean and comfortable and the beds were comfy. The breakfasts were well organized and had plenty of choices. Coffee and orange juice was provided by the servers who also did an efficient job of clearing away the used dishes.
The location was across from the mall and was an easy walk although the sidewalks are only on one side of the road.
Only complaint was the Wifi, it was free in the lobby but it wanted to charge the room when I tried it on the 2nd floor. I cannot understand why Hilton charges for in room wifi when the Best Western and all of the B&Bs we stayed at can supply it for free.

  • Stayed: September 2012, traveled with friends
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Thank 21,123
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DoubletreeOakBrook, General Manager at Doubletree Hotel Chicago Oak Brook, responded to this reviewResponded September 19, 2012

Thank you for taking the time to share your experience with us. It makes us very happy to learn that you were able to enjoy a restful night's sleep and experienced the attentive service levels our staff strives to provide. We do provide complimentary internet access in all public areas of the hotel and to HHonors Gold & Diamond Members, and only charge those guests that choose to use the service in-room. It would be our pleasure to welcome you back to the DoubleTree Chicago Oak Brook for another enjoyable stay in the near future.

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Additional Information about Doubletree Hotel Chicago Oak Brook

Address: 1909 Spring Rd, Oak Brook, IL 60523-3923
Phone Number:
Location: United States > Illinois > DuPage County > Oak Brook
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Business Hotel in Oak Brook
#3 Family Hotel in Oak Brook
Price Range: $112 - $219 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Doubletree Hotel Chicago Oak Brook 3.5*
Number of rooms: 428
Official Description (provided by the hotel):
The Doubletree Chicago Oak Brook is the perfect location for your leisure or business trip. Close to O'Hare and Midway Airports, just 18 miles to Chicago, walking distance to Illinois' largest outdoor shopping mall, and convenient to the Metra Train, zoo, theaters, and golf courses. Book a Chicago weekend escape with all the fun and attractions without the downtown Chicago expense. Hotel features FREE parking, local transportation and warm chocolate chip cookie with walnuts, at check-in. ... more   less 
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Also Known As:
Doubletree Oak Brook
Oak Brook Doubletree

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