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“Nice hotel, close to the mall”

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Doubletree Hotel Chicago Oak Brook
Ranked #4 of 8 Hotels in Oak Brook
Certificate of Excellence
Reviewed July 27, 2012

This was a nice hotel, but I was not wild about the location. It is convenient to the highway, and a huge shopping mall. That works for some people, but it wasn't great for me. Breakfast in the hotel was expensive, so I wound up going out for that.
The room was fine, the staff were nice. Nice lobby with comfortable sofas (had to hang out in the lobby if you want free wifi).
I was travelling alone and felt safe in the hotel.

  • Stayed: May 2012, traveled solo
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Thank canoeberry
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DoubletreeOakBrook, General Manager at Doubletree Hotel Chicago Oak Brook, responded to this reviewResponded August 2, 2012

Knowing that the DoubleTree Chicago Oak Brook provided you with a comfortable stay where you felt secure and relaxed makes us very happy. We do appreciate your kind comments regarding our staff, but are disappointed that our convenient location did not impress you. Thank you for your feedback and we look forward to welcoming you back very soon.

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884 - 890 of 1,008 reviews

Reviewed July 25, 2012

This place has become like home and staff like family. Work brings me here in spurts so that I get to know the people and then go away for awhile. For a Diamond Hilton, this is a great site. There is an executive lounge that is the best I have experienced. It used to be Lola and now is Judy without skipping a beat in warm hospitality. Anton in sales is willing to help the individual traveler continue to stay at this higher end site then have to go down the road to other chains. Breakfast staff bring a coffee carafe and leave me to the extensive warm and cold buffet. The hotel style seems old but is in the old art deco/craftsman era so is intended to evoke its age. It has a bit of soul when it is on its game. I have brought my wife and my grown daughter over the several visits and they love the site and area while I complete my work obligations. The exercise area is a big bonus too with a range of machines and enough that several people can work through their lone routines without bothering the others.

  • Stayed: May 2012, traveled on business
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Thank Craig H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DoubletreeOakBrook, General Manager at Doubletree Hotel Chicago Oak Brook, responded to this reviewResponded August 2, 2012

The loyalty expressed in your review is certainly humbling and we are thrilled to welcome you back, time and time again to the DoubleTree Chicago Oak Brook. How wonderful that you’ve had the opportunity to bring your family along while you work! It’s great to hear that they enjoy the area as well and take advantage of the many amenities our hotel offers. We look forward to your next visit with us and hope this will be one of many to come. Thank you for your gracious review.

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Reviewed July 24, 2012

We recently held our biannual Carter-Dawkins-Riddle reunion at the Doubletree Oakbrook, and our family really loved the hotel! The hotel was very equipped for our group, they had plenty of banquet space to accomodate our group of nearly 150. The banquet food was surprsingly tasty! I do not recall any complaints on the rooms, so the rooms were satisfactory for our family! If you're planning for a group or leisure stay, I highly recommend the Doubletree Oakbrook! They will take good care of you! Special thanks to the Lindsey Piatrowski & Bob Doering in the sales departement for such dedication and helping us to plan a successful reunion in the Chicagoland area! We loved the Doubletree so that we're considering the Doubletree for our next reunion in Montgomery, AL!

Room Tip: You will enjoy the buffet breakfast
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  • Stayed: July 2012, traveled with family
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Thank Mikey952
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DoubletreeOakBrook, General Manager at Doubletree Hotel Chicago Oak Brook, responded to this reviewResponded August 2, 2012

Family reunions can be a delightful time of reminiscing and wonderful family stories! We are truly honored that you chose the DoubleTree Chicago Oak Brook for this wonderful celebration! It is great to hear that our level of service impressed you, as our staff works exceptionally hard to make every guest feel special. We will be sure to pass on your compliments to our staff, especially to those you specifically mentioned. Thank you for your amazing review and it would be our pleasure to welcome back anytime!

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Reviewed July 23, 2012

I have a high regard for all Hilton properties and have stayed at many with no regrets and will continue to do so but this property, or at least the room I was assigned (727) was in need of significant updating, maintenance and cleaning.
Walls were dirty, fixtures were loose, the bed sagged, the windows had a haze so bad you couldn't see through them. Additionally the water pressure in the shower was so low it didn't provide any force. I thought there must have been something wrong with the faucet. It was also a comparitively small room and the shower and toilet are so close you can step into the toilet from the shower. The shower curtain rubs against the toilet, which was running on and off throughout my stay. Can't recommend this hotel
The staff were nice

  • Stayed: July 2012, traveled on business
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Thank KCandJP
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DoubletreeOakBrook, General Manager at Doubletree Hotel Chicago Oak Brook, responded to this reviewResponded August 2, 2012

While we appreciate your kind words for our staff, we are certainly concerned to read about your challenging stay. Your comments regarding the condition of your guestroom will be shared with our Housekeeping Staff and the plumbing issues will be promptly looked into by our Maintenance Engineers. Thank you for alerting us, but we would have loved the opportunity to create a much better stay for you while you were here. Your comments are appreciated and we would hope to be able to regain your trust during a future visit.

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Reviewed July 23, 2012

Rooms average and a bit dated. Food average. The real no no is the service we needed and didn't receive in the ballrooms for our convention. saturday...reported the ballroom too hot...no solution. sunday...reported ballroom still very hot...they brought 1 fan. Monday...ballroom stifling hot...no solution...maintenance was checking on it. For 3 days? Unacceptable!

  • Stayed: July 2012
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Thank traveldancers
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DoubletreeOakBrook, General Manager at Doubletree Hotel Chicago Oak Brook, responded to this reviewResponded August 2, 2012

We are truly disappointed to learn that your experience at our hotel was not more accommodating during your convention. It seems that there were many opportunities for us to create a much better atmosphere during your stay, and we apologize for not being able to ascertain why the heat was uncomfortable in the ballroom in a timely manner. Please accept our sincerest apologies that your experience was not as you had anticipated nor what we aim to create for our guests. Thank you for your review.

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Reviewed July 20, 2012

I think this a GREAT hotel, despite some drawbacks (like anywhere). A small refrigerator would have been nice (for some water & soft drinks). Maybe their concern is patrons imbibing in their rooms, making a mess & not giving a hoot @ who has to clean up after their slovenly selves!!!! NOTE: If you have (4) people in your room, you have to constantly ask for extra towels for them.

They have amenities right on site (restaurants, a sports bar, a gift shop & car rental office). OakBrook Mall (across the street) is neat (open air). Although not near major sightseeing locations, those are within a short drive. Also, there's a train station nearby that will take you into Union Station (downtown).

Their pool was small. That's ok, as Chicago has a BIG pool (it's called Lake Michigan:)!!!! Nice fitness center.

Staff was very friendly & accommodating:)!! Breakfast buffet is delicious, sports bar has good food too. We were there for my niece's basketball tournament. My brother-in-law said it's by far one of the nicest places they've stayed for those!!!

For the person who complained @ no Wi-Fi in their room, I sympathize. Try the computer by the front desk. Otherwise, the business center is downstairs & probably gets better reception.

Sue M.

Room Tip: My room was fine & the perfect size for me. Depends what the guest is looking for.
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  • Stayed: July 2012, traveled with family
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Thank SueM0712
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DoubletreeOakBrook, General Manager at Doubletree Hotel Chicago Oak Brook, responded to this reviewResponded July 25, 2012

How wonderful that you traveled to be with your niece during her basketball tournament - we hope she did well! Thank you for taking the time to write such a thorough review about your recent stay at the DoubleTree Chicago Oak Brook. We’d like to mention that for future stays our suites do include mini-refrigerators and upon request, one can be provided for you in your guestroom. Please thank your brother-in-law for his wonderful compliments as well, and we hope to be able to welcome you and your family back in the near future.

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Reviewed July 11, 2012

Average hotel. Rooms are small, very less anemities. No refrigerator, microwave in room. Resturant is hardly open. Room service is super expensive. Swimming pool is very small 10 m length, no changing room. Parking looks shady, no lights in parking garage. Not a good bang for a buck.

Stayed: July 2012
2  Thank Sumit S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DoubletreeOakBrook, General Manager at Doubletree Hotel Chicago Oak Brook, responded to this reviewResponded July 18, 2012

It is disappointing to hear your impression of our hotel and we wish that we had provided you with a better experience during your stay. With three restaurants on site, and varying times of operation between 6:30 AM to 2 AM, our guests are offered a wonderful variety of eateries for whatever time they choose. While our well-appointed guest rooms do not include a refrigerator, our suites allow you to upgrade your experience and do include a small mini-fridge and other amenities. We would hope that you would consider staying with us again and please let us know if there is anything you need to make your stay more comfortable. Thank you for your review.

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Additional Information about Doubletree Hotel Chicago Oak Brook

Address: 1909 Spring Rd, Oak Brook, IL 60523-3923
Phone Number:
Location: United States > Illinois > DuPage County > Oak Brook
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Business Hotel in Oak Brook
#3 Family Hotel in Oak Brook
Price Range: $103 - $221 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Doubletree Hotel Chicago Oak Brook 3.5*
Number of rooms: 428
Official Description (provided by the hotel):
The Doubletree Chicago Oak Brook is the perfect location for your leisure or business trip. Close to O'Hare and Midway Airports, just 18 miles to Chicago, walking distance to Illinois' largest outdoor shopping mall, and convenient to the Metra Train, zoo, theaters, and golf courses. Book a Chicago weekend escape with all the fun and attractions without the downtown Chicago expense. Hotel features FREE parking, local transportation and warm chocolate chip cookie with walnuts, at check-in. ... more   less 
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Also Known As:
Doubletree Oak Brook
Oak Brook Doubletree

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