The cabin was filthy. The shower had soap remnants from the previous renters. The tub and shower had dirt and hair on the walls. There were dead spiders and crickets all over the floors and the vacuum cleaners were broken. The air filters were so clogged the heat didn't work well. The dishes and cook ware were dirty. When we complained all they did was defend themselves and would only refund half the cleaning fee. We will never rent from them again. We have been renting cabins for years in Blue Ridge and have NEVER experienced such bad conditions and horrible customer service.