This is the first time trip advisor reviews have let us down. Not sure where the people with the positive reviews stayed, but I can hardly believe it was in the same hotel we stayed in!
We booked 3 nights in this hotel for our family vacation to St. Louis. After reading many reviews, I thought this hotel would be a good fit for the money we wanted to spend. We went into this reservation assuming a "you get what you pay for" attitude. We assumed that for the money, it would not be an extravagant hotel, but would be clean and comfortable. Boy were we wrong!
We arrived for our first night around 10:30pm. We parked right outside the door and went in to check in. As soon as we got out of the car, we could smell smoke, but assumed it was just because guests had smoked outside the front doors. Again, we couldn't have been more wrong. Unfortunately, when we entered the lobby, the smell of cigarette smoke was very evident! Before we even reached the front counter, the clerk quickly said, "Do you want to check in? Because we are having computer problems and can do NOTHING right now.". We were kind of taken back, but realize that computer issues happen. He then said, "You'll have to wait until it's fixed to check in." So, my husband, my 2 children, and myself waited and waited and waited. We opted to wait out beside our car due to the smell in the lobby. After about 15 minutes of waiting, I was ready to leave and find other accommodations for the night. We both pulled out our phones and started the search for somewhere else to stay. After about 30 minutes, the clerk comes out and tells us that he THINKS he knows which room we were booked in and that if we left our credit card with him at the counter, we could go ahead and go to our room and he'd call us when the computers were up and running. So, here we are in our NON-SMOKING room that we had to walk through a stinky lobby/elevator/hallway to get to only to find that half of the hotel is SMOKING and stinks everywhere except our room. We go to our room and start to get ready for bed, but can't actually go to sleep b/c we're waiting for a phone call from the front desk to check us in and then retrieve our credit card from the clerk. All in all, we didn't get checked in until around 11:30, an hour after we arrived! Giving benefit of the doubt, we stayed.
After staying at many hotels that offer the same type of free breakfast, we were very disappointed in not only the food, but the breakfast area in itself. It was very small and crowded. Only a couple of people could fit into the prep area at a time and even then had to move through a maze of tables and chairs to get there. The waffle maker didn't work properly, the cereal was stale, the fruit consisted of a few bananas, and the coffee was terrible. Our experience was so bad, we decided that we wouldn't even attempt to eat breakfast there the next 2 mornings. We opted to eat out.
The hotel itself was dirty. The faucet on our sink was dirty and gross. The corners of the bathroom floor were very dirty. Much of the fabric furniture throughout the hotel was dirty, not stained, but just dirty. One of our sheets had cigarette holes in it. The TV was old and the picture not clear and the remote was very dirty. I had to clean it before using it. The binder of information in the hotel room was dirty.
The pool area was very dark even during the day. The pool itself was tiny, we entered the pool area, there were 3 other people there and it felt crowded. Both nights that we went to swim, there were no pool towels. We had to go to the desk to ask for some. The pool was to close at 10:00pm, however, on our last night there, we were awakened around 12am by very loud yelling, laughter, and splashing, obviously coming from the pool area below us.
Overall, we've stayed in several hotels that were in this price range that we really enjoyed. This was not one of them! The biggest turn off was the smell. The last morning before we checked out, we could actually smell smoke in our NON-SMOKING room. I assume this was due to the hotel being full that night which meant all of the smoking rooms were full of smokers.
We will NEVER stay here again and will be sure everyone we know that wants to visit the area will not stay here either. VERY DISAPPOINTED!
- Official Description (provided by the hotel):
- Welcome to the Quality Inn, an O'Fallon hotel near St. Clair SquareThe Quality Inn® hotel is conveniently located off Interstate 64 Exit 14, minutes from Southwestern Illinois College Belleville Campus & Scott Air Force Base. This O'Fallon, IL hotel is just 14 miles from downtown St. Louis. Wal Mart & Sam's club across the street. Many fast food chain restaurants nearby. Popular area attractions within 20 miles include:•Gateway Arch•Lumiere Casino, Casino Queen riverboat casino•St. Clair Square shopping center•Scottrade Center (formerly the Savvis Center), home of the St. Louis Blues hockey team. Many restaurants and cocktail lounges are located near the hotel. Guests will enjoy a wide variety of amenities including:•Free hot continental breakfast•Free wireless high-speed Internet access•Free USA today•Indoor heated pool and hot tub •Business center. All guest rooms include microwaves, refrigerators, coffee makers, hair dryers, irons and ironing boards. Whirlpool bathtubs are available in king rooms. Pets are welcome with a nightly fee of $10.00. Group rates are available at this O'Fallon, IL hotel. Guest laundry facilities are located on the property for added convenience. This Illinois hotel offers a safe and relaxing stay in rooms that are immaculate, with staff that offers friendly and helpful Midwestern hospitality. The professionalism of our staff and the prices of our rooms will surely give you the most value, whether on a family vacation, a business trip or simply in need of a restful night after a long day on the road. At the Quality Inn hotel in O'Fallon, you will spend a night, not a fortune. ... more less
- Reservation Options:
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- Also Known As:
- O'fallon Quality Inn
- Quality Inn O'Fallon IL