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“decent place for reasonable rates”

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Extended Stay America - St. Louis - O' Fallon
Ranked #8 of 12 Hotels in O'Fallon
blue mound,il
1 review
“decent place for reasonable rates”
Reviewed August 26, 2012

We were pleased with this hotel. It was very clean and the staff were helpful and friendly. The kitchen was a good idea where you can make your own meals without having to go out and spend more money. It was close to lots of attractions and points of interest and shopping within a few minutes away. The only downside that there was no pool, hairdryer and a few other things you find in other hotels. I am recommending this place to my friends and I would probably stay here again.

  • Stayed August 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank kjh77
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manager_11525, General Manager at Extended Stay America - St. Louis - O' Fallon, responded to this review, August 28, 2012
Thank you so very much for your glowing review of our hotel. Whenever I read comments like yours it always gives me such great pleasure. My entire staff strives to make every guest's stay totally enjoyable, and our greatest reward is validation that we've done just that.

Please know that we would be thrilled to have you again as our guest should your travel needs bring you back to our area. Once again, thanks for all of your very kind words
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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73 reviews from our community

Traveler rating
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (16)
Date | Rating
  • English first
  • Any
English first
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed July 26, 2012

The staff was friendly, the room was clean and roomy. The price was an excellent value and there were restaurants all around as well as a walmart nearby. Ignoe the one terrible review. If you read it you see they had a gripe about laundry costs which are loer than many laundromats.

  • Stayed July 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank kkjohanson
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manager_11525, Manager at Extended Stay America - St. Louis - O' Fallon, responded to this review, July 31, 2012
Thank you so very much for your glowing review of Extended Stay America St. Louis - O' Fallon, IL. Whenever I read comments like yours it always gives me such great pleasure. My entire staff strives to make every guest's stay totally enjoyable, and our greatest reward is validation that we've done just that. As a member of the Extended Stay Hotels(sm) family, we are proud to be a part of the premier lodging source for business and leisure travelers looking for a great room at a great rate. We know that our largest asset is our loyal base of customers like you, which is why we are so firmly committed to your satisfaction. By continuing to provide our valued guests with exceptional value, we know Extended Stay Hotels(sm) will remain the #1 extended stay lodging source in the North America.

Please know that we would be thrilled to have you again as our guest should your travel needs bring you back to our area. Once again, thanks for all of your very kind words.
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Alliteration_78
Level 3 Contributor
10 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed February 13, 2012

This extended stay hotel was very clean, very modern and the mattress was new and very comfy. Our neighbor decided to blast techno music and shake our walls at 11:00 p.m. One call to the front desk and the problem was fixed. The night time staff is excellent and very helpful. The day staff was very polite and nice as well. We didn't use the kitchenette much, other than the refrigerator, but it was great to have available if we needed it. The price was amazing as well - we paid $50 plus tax for a Saturday night. Other people complained about the area and parking lot. We had no problems. It was also clean and safe. Denny's is nearby as well as many other restaurants and fast food. Gas stations are also close. There was no pool - but that's not what we wanted. The vending area was very nice and clean. People were doing laundry there, but there were still other machines open and available if needed.

Room Tip: The room we got was in the middle of the building and very nice. We had a view of the front parking...
See more room tips
  • Stayed February 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank alliteration_78
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Memphis, Tennessee
Level 2 Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed December 17, 2010

This Extended Stay is adequate and is what you would expect from this chain. However, being an extended stay hotel, PLEASE consider the residents who are stuck there for days or weeks and have nothing to do on off time and in inclement weather. Why does this and other ES properties located in harsh winter climates not have a workout room?? Apparently, some Extended Stay properties do have workout rooms but not this one and others located in snowy winter climates. And I won't even ask about a hottub, but that would be nice too! Please consider this and take your customers into consideration. The fact that they are staying there and giving you assured business for days, weeks at a time should warrant putting some of your revenue back into the comfort level for those customers. Most regular hotels, who cater to customers who leave within a short time, do this. Why can't/won't Extended Stay?

  • Stayed December 2010, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank maggie8441
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Region39, Manager at Extended Stay America - St. Louis - O' Fallon, responded to this review, November 15, 2011
"I recently received a copy of your review of the Extended Stay America St. Louis - O' Fallon, IL. Our company prides itself on providing great service and great rooms at great rates, which is why I was so disappointed to read your post. Please accept my most sincere apologies.

We specialize in providing clean, comfortable rooms at an affordable price. That means we don't set out extra amenities like shampoo, lotions, shower caps, etc, in our rooms. However, our hotel does have a limited supply of sundries at the front desk, and we happily dispense them free of charge upon request. Operating in this way allows us to continue to provide you our great rooms at exceptional rates. I take seriously your concern, however, and assure you that we work very hard to explain exactly what we offer to our guests before they arrive. I am, of course, very sorry that we were unable to make our offerings more clear to you before you checked in, and hope that you will keep our hotel in mind when your future needs are for an accommodation like ours.

It's not common that we get the sort of feedback you provided, and although it is discouraging to read, it will help us make our hotel even better in the future. Let me apologize again that your stay was not completely satisfying, and assure you that we will continue to listen to our guests in forums like this one or directly (please visit our website and click the Contact Us link at the bottom of the page). I hope we have addressed your concern satisfactorily, and that you would give us the pleasure of having you as a guest again at this hotel or any other Extended Stay Hotels(sm) brand location in the future."
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Kennewick, Washington
Level 5 Contributor
43 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
Reviewed May 6, 2009

Booked for a business trip by my assistant ... (I need to find another assistant). This hotel was alright, but thats it. The rooms were clean but brought boring to a new level. (See attached pictures). This hotel is intended as (as the name implies) an extended stay hotel. For an extended stay hotel you should NOT have, limited TV channels or "pay per day" internet access. You SHOULD have better than basic cable, internet access, a pool, 24 hour front desk, small store with basic supplies and adequate laundry facilities for guests. That's just my opinion and what I would look for. On the plus side, I did not feel the location was compromising with respects to safety but that is hard to tell.

  • Stayed April 2009, traveled on business
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank 2wheeltourist
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chadwicks, NY
1 review
Reviewed July 12, 2007

We got accomodations for 2 adults and when we got there, the bed (which they insisted was queen) was about the same size as a standard double bed - not large enough for 2 people unless you don't want to turn over. They let us upgrade the next morning as a "gift" supposedly moving their future reservations to our room but it cost an additional $10 per night for their consideration.

Stayed April 2007
Helpful?
Thank Buddygram
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

Travelers are raving about these O'Fallon hotels

A TripAdvisor Member
Reviewed June 29, 2006

Rooms were just OK. Staff was just OK. No swimming pool. It costs $1 to wash your clothes and $1 to dry. No one on duty from 11PM till the morning. Not much good to say about this hotel.
Make sure if you are staying here you are willing to part with your vehicle. My motorcycle was stolen from this parking lot and I was told there have been other cases of vandalism here. This hotel insurance WILL NOTCOVER YOUR LOSS!!!!
I think the hotel is terrible but hey, you’re only reading the opinion of one man. Stay there if you want but don't cry if anything you own is vandalized or stolen. You were fore warned!

  • Stayed June 2006, traveled on business
    • Value
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Extended Stay America - St. Louis - O' Fallon

Property: Extended Stay America - St. Louis - O' Fallon
Address: 154 Regency Park, O'Fallon, IL 62269-1879
Phone Number:
Location: United States > Illinois > O'Fallon
Amenities:
Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Wheelchair access
Hotel Style:
Ranked #8 of 12 Hotels in O'Fallon
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Extended Stay America - St. Louis - O' Fallon 2.5*
Number of rooms: 89
Reservation Options:
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Also Known As:
Extended Stay O'fallon
O'fallon Extended Stay
Extended Stay America - St. Louis - O' Fallon IL

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