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“Our home away from home”

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Candlewood Suites O'Fallon
Ranked #10 of 12 Hotels in O'Fallon
Reviewed October 12, 2012

What an improvement. Our family has seen great improvement at your hotel since our last stay. We enjoy the room and all the improved amenities that are being offered, especially the food being offered on Wednesday evening. The new manager, Dee, is making the customer feel more at home and like one of the family. We are very impressed with all the great improvements and will return again.

  • Stayed: September 2012, traveled with family
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Thank jrs920
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dee D, General Manager at Candlewood Suites O'Fallon, responded to this reviewResponded December 11, 2012

Thank you for Choosing Candlewood Suites, we appreciate your comments and glad that you chose us to accommodate your family and that you are a part of our family now.

Thank you
Dee Denny
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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57 - 63 of 72 reviews

Reviewed October 11, 2012

I recently stayed at this hotel for just over 6 months. The entire staff was excellent. They are very helpful & very knowledgeable. Usually, when you stay at a hotel for a long period of time, you'll see staff members quit or move on to other jobs. The same crew that was there when I checked in, was also there when I checked out. Absolutely zero turn over. The manager feeds you every Wednesday evening. She even cooks for the guests every other Wednesday. I highly recommend this hotel due to its location, hospitality of staff & the cleanliness of the rooms and building. They keep you informed of routine maintenance & even have a large calendar in the lobby to let everyone know what is happening in the near future as well as the weather in the area for the week.

Room Tip: Any room here is a great room. Full kitchenettes with full size fridges & range tops.
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  • Stayed: May 2012, traveled on business
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Thank Jeff T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dee D, General Manager at Candlewood Suites O'Fallon, responded to this reviewResponded December 11, 2012

Thank you for Choosing Candlewood Suites, we appreciate your loyality and we are glad that you are a member of our family now.

Thank you
Dee Denny
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 3, 2012

Comfortable room. We had two beds and were a little cramped. The furnishings were a little worn and old. We used the kitchen and it was supplied with most all necessary items. They didn't serve breakfast, but had a little shop where you could purchase juice, sodas etc. would probably stay again if we needed a kitchen.

Stayed: July 2012, traveled with family
Thank Donna S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed May 3, 2012

This hotel has a full fridge in the rooms and a two burner stove with a full supply of pans and dishes. Basic amenities such as paper towels and dish liquid were supplied.There is an ample eating counter. We were there for a weekend baseball tournament and could have cooked in if we wanted. Our son and his family had a two room suite also well appointed. Closet space was very good. The staff was excellent. It was our first experience with a tornado siren which went off twice. Front desk staff was very good at explaining what it meant and what to do if a tornado came. Luckily it didn't but we did have golf ball sized hail - a treat from the kids' perspective.
Unfortunately there is no pool at the motel but they do have an agreement to use the pool in a nearby hotel. Since too much rain, which was coming down sideways, cancelled the Sunday part of the tournament the kids went swimming.
The one real downside of this place was the permeating smell of smoke in the non-smoking rooms. If we were allergic we would have had to leave. The smell seemed to be in the carpet. It was worse in our son's room. Also, the front lobby had a funky musty smell. Not at all appealing. I hear there are better choices in the area.

Room Tip: Go to the fourth floor. Less noise and no lobby odor.
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  • Stayed: April 2012, traveled with family
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Thank Johanna S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Candlewood Suites O'Fallon, responded to this reviewResponded June 18, 2012

Dear Johanna S,

Thank you for your feedback. We are pleased you liked our hotel location as well as your room accommodations. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. We’re sorry for any inconvenience the odors in your room and lobby caused you. I appreciate your feedback as this is our best resource for improving guest services. We hope you give us a chance in the future to show you how great our hotel is.

If there is anything we can do to make your next stay more comfortable, please do not hesitate to ask the Manager on Duty.

Sincerely,
Jaime W
Case Manager
IHGCare

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Reviewed December 15, 2011

Stayed here a couple times this past year, business and personal. Been impressed everytime. This is the only candlewood I have stayed in that has front desk service 24 hours a day. The cookies at the front desk are amazing at check in. The staff is great! They give free items for the candlewood cuboard to pc members. Free popcorn, movies, and books also. Free laundry is a big plus. Will stay here more often.

  • Stayed: October 2011
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1  Thank mitchell2013
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 28, 2011

When checking in very late on a Friday night, I discovered they'd given me a room on the first floor. Normally when staying in a hotel, I request a room on the top floor so that no one is stomping around above me, so I asked if any top floor rooms were available. The night clerk's response was, "You don't want to be up there!" Turns out there was a high school sports team staying on the top floor, and the clerk had specifically put us on the ground floor to be in the quietest area possible. I really appreciated the thoughtfulness!

The hotel itself is a little hard to get to right now with construction in the area, and you can't parking-lot surf to get there (we tried!) Our room was mostly clean, but everything in it just seemed old, down to the non-flatscreen TV and stained toilet seat. My biggest complaint was that the room smelled like a smoker lived in it, as if five minutes before our arrival they drenched everything in air freshener and slapped a 'no smoking' sign on the door.

Regardless, the hotel was quiet and the staff was really nice, so it's a decent place to crash for the night.

  • Stayed: October 2011, traveled with family
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Thank Rachel D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed March 18, 2011

Checked in really late on a Wednesday morning for a three day stay. I'm a male and I flipped up the toilet seat when we arrived and there was nastiness underneath the toilet seat. To be blunt, a previous guests diarrhea splatters underneath the toilet seat and on the rim. Ewwww! Fortunately, we always carry bubble spray with us and I cleaned the toilet, while my wife unpacked. She then began cleaning the room while I put away other things. We rented two adjoining rooms and our traveling companions were advised of our room condition and checked their toilet. They advised their toilet was also dirty. I didn't ask them how, but they were obviously disgusted too. The hallways looked like they needed swept, the carpeting was old and faded too. Our room appeared decent, although we didn't really check it thoroughly as we never had time. We were out early and back in late due to business reasons. We never used the stove and I think we used the microwave one time in a multiple day stay. From previous postings, we didn't tell mgmt as we assumed they wouldn't do anything about it. I would rate this hotel about a 2.

  • Stayed: March 2011, traveled on business
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Thank bewee63
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Adowlihng, Director of Sales at Candlewood Suites O'Fallon, responded to this reviewResponded April 14, 2011

I would like to apologize for your disappointing stay with us last month. The cleanliness issue both you and your friends encountered is not something you expect when staying at a Candlewood Suites and is not typical of our hotel. We are addressing this issue to ensure that other guests and hopefully you will not experience this again. We would like the opportunity to give you a stay that is typical of our Candlewood Suites by having you as our guest again in the future. Please contact myself or the General Manager if you have any questions.
Thank you,
Aimee Dowling

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Candlewood Suites O'Fallon

Address: 1332 Park Plaza Dr, O'Fallon, IL 62269-1763
Phone Number:
Location: United States > Illinois > O'Fallon
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Suites Wheelchair access
Hotel Style:
Ranked #10 of 12 Hotels in O'Fallon
Price Range: $93 - $113 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Candlewood Suites O'Fallon 2.5*
Number of rooms: 79
Official Description (provided by the hotel):
At the Candlewood Suites O'Fallon Illinois Hotel, we put the amenities where they really count: in your room. Big, built for comfort or an extended stay. It's the ultimate suite hotel for the business traveler. Each suite has a full kitchen complete with microwave and full size refrigerator. Work efficiently at your oversized executive desk with two separate phone lines - check email and talk on the phone at the same time. Relax in the overstuffed recliner while you enjoy the DVD / VCR Combo. Borrow your favorites from our free video and DVD library. Work off some stress in our fitness center or visit our Candlewood Cupboard. You can purchase meals, snacks and sundry items at value prices. Pets Are Welcome with a fee of $75 for 1-6 nights or $150 for 7 + nights. Room cleaning is provided once every 7 days.Maximum number of guests allowed per room including children is 2 in a room with one bed and 4 in a room with two beds. The front desk is open 24 hours a day. ... more   less 
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Also Known As:
Candlewood O'fallon
O'fallon Candlewood Suites
Candlewood Suites O'Fallon IL

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