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Candlewood Suites O'Fallon
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Reviews (71)
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69 - 71 of 71 reviews
Reviewed January 21, 2008

The hotel is Ok, most of the staff are pleasant, but the management is poor. If you have a complaint, for example room not being cleaned, you will be treated as though you are the problem. I think any complaints are thrown in the trash and ignored. If you don't need a kitchen, there are much better places in the area and the prices are better.

Stayed: January 2008
1  Thank susiewooIllinois
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed December 1, 2006

It's always nice to stay in a brand new hotel. This one has a DVD lending library, which was nice. They had no breakfast, continental or otherwise. They are suites with kitchenettes so maybe that is why. The weirdest thing is that there is no ice machine. There IS a small icemaker in the fridge in the room. It was turned off when we checked in. I turned it on and it dumped the ice that was in there. The ice was stale and tasted bad. It made ice in about 2 hours. That gave us 10 ice cubes. The maker never did catch up while we were there. It was July and hot. They need an ice machine!!

  • Stayed: July 2006, traveled on business
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
1  Thank snoof
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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