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Home Towne Suites - O'Fallon
Ranked #12 of 12 Hotels in O'Fallon
Reviewed July 30, 2013

I would give 0 stars if possible, this place was gross. we went to leave on a sunday and we saw a bug in my car. brushed it off and then boom we see one in my house then a few days later we see another one in our house. we call orkin and show him the bug its a GERMAN COCKROACH- most commonly picked up in HOTELS!!!!! They refused to help us they would NOT give me my money back, they lied to us left and right and this place was a JOKE! Thank GOD they do not serve food I will NEVER stay there again- we always stay on Regency Park and have never had a problem until we went to this hotel... SAVE YOURSELF THE HASSLE OF NASTY BUGS AND DO NOT STAY THERE

  • Stayed: July 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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1  Thank Stephanie T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
OFALLONIL, General Manager at Home Towne Suites - O'Fallon, responded to this reviewResponded August 7, 2013

Dear Guest,

We are truly sorry to hear about your alleged incident. I can see that this is your first and only review. I hope that it wasn't written in haste relative to your communications with our corporate office. They are trained to separate fact from fiction and I see that you were not satisfied with their answer. They have all our preventative maintenance documents on file and there was no question as to our side of your alleged accusations because of our credibility and ability to provide more documentation than requested.

Because you have made a serious accusation that effects the perception of the hotel I'm compelled to state a few facts about bugs. #1 they are brought in by people. #2 they have nothing to do with cleanliness or lack there of and #3 they can be brought into any establishment i.e. hospitals, dorm rooms, retail centers etc. They are not just subject to hotels.

We are proud of our establishment and proud of our reviews by guests who and have continuously stayed with us.

We have implemented preventative measures to ensure we don't have any issues. This would include training conducted by a nationally recognized pest elimination company. Not only are we on a preventative plan. Due to the public misconceptions about bugs we felt that this was a good proactive measure to ensure our guests can stay and sleep with the utmost confidence that this property has gone above and beyond all expectations.
In regards to your stay we do know that your room was included in the preventative plan. Please take a look at where you were previously and maybe the source can be discovered and dealt with accordingly.

Jaclyn Gross

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Home Towne Suites - O'Fallon

Address: 148 Regency Park, O'Fallon, IL 62269-1879 (Formerly Suburban Extended Stay)
Location: United States > Illinois > O'Fallon
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #12 of 12 Hotels in O'Fallon
Price Range: $60 - $79 (Based on Average Rates for a Standard Room)
Hotel Class:2 star — Home Towne Suites - O'Fallon 2*
Number of rooms: 89
Official Description (provided by the hotel):
Welcome to Home-Towne Suites O'Fallon. We are 2 miles south of the O'Fallon Family Sports Park. Our hotel is designed especially for longer stays with suites featuring kitchens or kitchenettes and plenty of work space. ... more   less 
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Home Towne Suites - O'Fallon IL

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