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“Terrible customer service- not recomended”

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Super 8 Chicago Northlake O'Hare South
Ranked #1 of 1 Hotels in Northlake
A TripAdvisor Member
Chicago, Illinois
14
Reviewed February 11, 2006

My experience at this Econo lodge was terrible to say the least. The manager or perhaps owner himself Mr. Joseph Chang does not understand the basics of customer service. My car needed a battery boost, in order to access the car's hood the car on the right would have to be moved. To my good luck, or so I thought, the car was a rental car rented by the front desk clerk. The clerk asked permission for a moment to leave her position, to be able to move the car. Mr. Joseph Chang's reply "no way", then turning to me and saying it is your problem call a tow truck. Having no choice so I did. May I note there were no customers at the time at the front desk the walk to move the car was approximately 35 feet, and Mr. Joseph Chang did not appear overly busy at all, for he had at least 10 minutes to lecture me that it was not his job to help me! The customer that is. Don't
expect any basic service at this one, stay at your own risk.

  • Stayed: February 2006
    • Value
    • Rooms
    • Cleanliness
    • Service
4  Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
harvard100, Manager at Super 8 Chicago Northlake O'Hare South, responded to this reviewResponded August 15, 2011

Dear Guests,

Please be advised that the Super 8 Northlake Chicago O'Hare South Hotel has been under new ownership and management since 2009. Any reviews prior to this date do not apply and should in no way be associated with the service and accommodations of the Super 8 Northlake O'Hare South hotel today. Thank you for your understanding.

Management

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407 - 413 of 418 reviews

A TripAdvisor Member
Atlanta
13
Reviewed November 26, 2005

I went to Chicago for a visit in Nov. and stayed in this hotel. It is about 5 miles from the nearest Train (inside O'Hare) to downtown, but they provide a free shuttle service every hour from 4:30 am to 11:30 am, and then again from 3:30 pm to 10:30 pm. The ride takes about 15 minutes, and then 40 minutes to get to downtown from O'Hare. The people are very friendly, The shuttle driver is very nice. She took us to the train station even after we missed the 11:30 am ride.

The room is clean, good for the money. I had a good time in Chicago and I would definitely recommend this hotel to anyone that is on a budget and doesn't mind the 1 hour time it takes to get to downtown, just wake up early.

  • Stayed: November 2005
    • Value
    • Rooms
    • Cleanliness
    • Service
3  Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
harvard100, Manager at Super 8 Chicago Northlake O'Hare South, responded to this reviewResponded August 15, 2011

Dear Guests,

Please be advised that the Super 8 Northlake Chicago O'Hare South Hotel has been under new ownership and management since 2009. Any reviews prior to this date do not apply and should in no way be associated with the service and accommodations of the Super 8 Northlake O'Hare South hotel today. Thank you for your understanding.

Management

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
A TripAdvisor Member
Ann Arbor, MI
12
Reviewed April 14, 2003

A reliable budget hotel. We always stay here when traveling in/out of O'Hare. Free shuttle, clean rooms, VERY AFFORDABLE. For the price, you can't beat it.

  • Stayed: January 2005
    • Value
    • Rooms
    • Cleanliness
    • Service
2  Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
harvard100, Manager at Super 8 Chicago Northlake O'Hare South, responded to this reviewResponded August 15, 2011

Dear Guests,

Please be advised that the Super 8 Northlake Chicago O'Hare South Hotel has been under new ownership and management since 2009. Any reviews prior to this date do not apply and should in no way be associated with the service and accommodations of the Super 8 Northlake O'Hare South hotel today. Thank you for your understanding.

Management

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
A TripAdvisor Member
Milwaukee, WI
13
Reviewed January 14, 2003

No frills, but a great deal if you're on a budget. Clean rooms. Free shuttle service to/from O'Hare. Connected diner.

3  Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
harvard100, Manager at Super 8 Chicago Northlake O'Hare South, responded to this reviewResponded August 15, 2011

Dear Guests,

Please be advised that the Super 8 Northlake Chicago O'Hare South Hotel has been under new ownership and management since 2009. Any reviews prior to this date do not apply and should in no way be associated with the service and accommodations of the Super 8 Northlake O'Hare South hotel today. Thank you for your understanding.

Management

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 6, 2015
Google Translation

  • Stayed: September 2015, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Super 8
Thank plepps
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
Reviewed September 7, 2015
Google Translation

  • Stayed: August 2015, traveled with family
    • Sleep Quality
    • Cleanliness
    • Service
Thank Mauri60Massa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 18, 2015
Google Translation

  • Stayed: June 2015, traveled as a couple
    • Value
    • Location
    • Service
Thank fraterra
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Super 8 Chicago Northlake O'Hare South

Address: 2080 N Mannheim Rd, Northlake, IL 60164-1824
Phone Number:
Location: United States > Illinois > Northlake
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Shuttle Bus service Wheelchair access Airport Transportation
Hotel Style:
Ranked #1 of 1 Hotels in Northlake
Price Range: $65 - $100 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Super 8 Chicago Northlake O'Hare South 2.5*
Number of rooms: 95
Official Description (provided by the hotel):
Truck & trailer parking. ... more   less 
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Also Known As:
Super 8 North Lake Hotel Northlake

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