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Reviews (711)
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All reviewswest towerfrank's placethe executive loungebusiness tripvery nice hotelplenty of parkingshuttle servicebreakfast buffetbusiness centernice roombed was very comfortabledowntown chicagofree parkingweddingmeetingbrunchsink
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67 - 72 of 711 reviews
Reviewed September 19, 2017

We booked the Hilton Chicago/Northbrook for a class reunion and because of Hurricane Irma, we had to add a night to our reservation. The hotel staff extended our lower rate to the extra night, even though the current rate was twice as high. The hotel is undergoing some slight renovation, but all common areas were clean and beautiful. As a Gold Hilton Honors member, I expect a certain level of service and room accommodations and the Hilton Chicago/Northbrook exceeded all expectations.

  • Stayed: September 2017, traveled as a couple
    • Value
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Review collected in partnership with Hilton Hotels & Resorts
Thank Beth G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Management response:Responded September 21, 2017

Thank you for taking a moment to share your experience. I am pleased to hear you found your stay with us to your liking. We look forward to welcoming you back to our hotel in the not too distant future.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed September 19, 2017

This stay was very nice. Hotel was a little different than what I expected as far as scenery wise. However, staff was very much accomodating and helpful. Everyone was also very pleasant. Would definitely stay here again!

  • Stayed: September 2017, traveled as a couple
    • Value
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Review collected in partnership with Hilton Hotels & Resorts
Thank sharondB1256RT
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Management response:Responded September 21, 2017

Thank you for taking a moment to share your experience. I am pleased to hear you found your stay with us to your liking. We look forward to welcoming you back to our hotel in the not too distant future

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed September 18, 2017

Beautiful property. The outside meeting area is lovely next to a pond. Wonderful staff. Only down side was the lack of communication on how to coordinate airport pick up. One down side is you are very far from commerce. You can schedule the shuttle to drop you off in a five mile radius of the hotel although they were not clear how pick up would work.

  • Stayed: September 2017, traveled on business
    • Value
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Review collected in partnership with Hilton Hotels & Resorts
Thank C1219GKangelac
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Management response:Responded September 21, 2017

Thank you for taking a moment to share your experience. I am pleased to hear you found your stay with us to your liking. We look forward to welcoming you back to our hotel in the not too distant future

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed September 17, 2017

Very professional staff the bedding was terrific breakfast was very good the front desk Personnel really go out of their way to be accommodating friendly and always professional the housekeeping staff was terrific

  • Stayed: September 2017, traveled as a couple
    • Value
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    • Cleanliness
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Review collected in partnership with Hilton Hotels & Resorts
Thank Newburgh_NYJohn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Management response:Responded September 21, 2017

Thank you for taking a moment to share your experience. I am pleased to hear you found your stay with us to your liking. We look forward to welcoming you back to our hotel in the not too distant future

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed September 17, 2017

Hotel was great! It looked fantastic on the inside and average on the outside. There was some ongoing renovations to the west tower that made you walk through some of the back corridors. Still okay though.

  • Stayed: September 2017, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Hotels & Resorts
Thank ablakamike
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Management response:Responded September 21, 2017

Thank you for taking a moment to share your experience. I am pleased to hear you found your stay with us to your liking. I am happy to announce starting in the fall we are starting full renovations to all our guest rooms. We look forward to welcoming you back to our hotel in the not too distant future

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