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Hilton Northbrook
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Reviews (687)
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All reviewsexecutive floorwest towerfrank's placebusiness tripnice restaurantbed was comfortableplenty of parkingshuttle serviceroom servicebusiness centerbreakfast buffetnice roomdowntown chicagofree parkingweddingmeetingbrunch
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527 - 532 of 687 reviews
Reviewed September 25, 2013

Had my son's wedding here and it could not have been better. The staff was tremendous and catered to all. This hotel understands what it means to be in the service business. Not to many people get it right like the Northbrook Hilton did. thanks to all the staff once again and you have to hit the Sunday brunch there out of this world! Five stars!!!!!

  • Stayed: September 2013, traveled with family
    • Value
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Review collected in partnership with Hilton Hotels & Resorts
Thank Scott T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
bobmsmith, Director Room Division at Hilton Northbrook, responded to this reviewResponded October 9, 2013

Good afternoon and thank you for the "Excellent" review. I appreciate you taking the time to write such a thorough discription of your experience at our hotel

Have a Great weekend

Go Bears!!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed September 19, 2013

So I did a last minute decision on going to my friends wedding and from the website to the actually place, I found quite wonderful. Staff has tremendous customer service from checking in to checking out. For a last minute book and flying from California, I could have not been anymore happier with my decision to book with Northbrook Hilton!

  • Stayed: September 2013, traveled with friends
    • Value
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Hotels & Resorts
Thank George B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
bobmsmith, Director Room Division at Hilton Northbrook, responded to this reviewResponded September 20, 2013

Good morning and thank you for staying with us, we appreciate you taking the time to write such a good review of our hotel.

We look forward to seeing on your next visit to Northbrook.

Have a great day and Go Bears!!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed September 18, 2013

Very disappointed stay. Cleanliness in bathroom was not good. Staff at front desk did not respond on a timely basis. Billing was not correct upon check-out. Staff needs to have better training. Housekeeping personnel was not instructed what needed to be corrected.

  • Stayed: September 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Hotels & Resorts
Thank Joel H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
bobmsmith, Director Room Division at Hilton Northbrook, responded to this reviewResponded September 20, 2013

Thank you so much for your TripAdvisor review. It is with disappointment to learn that you were unsatisfied with your recent stay. I sincerely do apologize for the frustrations you went through and do take these issues you mentioned in your review seriously. We strive to provide exceptional service in all facets of your stay and are disappointed anytime we fall short of our goal. We appreciate you letting us know where we fell short of your expectations so that we can use this as a learning tool to improve our quality and services.

Please accept my sincere apologies and I do hope that if you are in the area in the future that you would give us another chance to provide you the exceptional stay you deserve.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed September 18, 2013

We were attending an event at the hotel, so we stayed there. The room was really very nice, with all the amenities one expects at a higher end hotel: great beds and several nice touches like a small 'fridge and microwave oven. The ice bucket was cut glass - not the little plastic thing you always see. Pool is great.

  • Stayed: September 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Hotels & Resorts
Thank John G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
bobmsmith, Director Room Division at Hilton Northbrook, responded to this reviewResponded September 24, 2013

Good morning and thank you for staying with us, we appreciate you taking the time to write such a good review of our hotel.

We look forward to seeing on your next visit to Northbrook.

Have a great day and Go Bears!!

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed September 11, 2013

We were at this hotel for a 50th high school reunion. The accommodations were terrific as was the service. First class all the way. We had our dinner at the hotel. The food was not terrific but the service was excellent throughtout. My guess is that the committee organizing the event made poor menu selections for the buffet and it was at best mediocre. That said, the food in the restaurant, breakfast only in our case, was very good. We would stay there again.

  • Stayed: September 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Hotels & Resorts
Thank John H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
bobmsmith, Director Room Division at Hilton Northbrook, responded to this reviewResponded September 20, 2013

Good afternoon and thank you for staying with us, we appreciate you taking the time to give the hotel such a good review..

We are in the process of making improvements through out this year and into 2014 that will have a positive impact on our Guests.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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