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Reviewed February 19, 2017 via mobile

I must note that, as I am writing this review, I have waited approximately 2 hours and counting for the hotel to respond to a simple inquiry about a forgotten object in my room.

With that being said, the property is about what you'd expect from a renaissance and everything is relatively well maintained. The rooms could use a facelift but there are multiple towers--I do not know how our room would compare to others.

Try to avoid eating any meals at the hotel...with Chicago so close there's no excuse for finding a better option.

Stayed: February 2017
Thank Daniel B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
StephenBarr_GM, General Manager at Renaissance Chicago North Shore Hotel, responded to this reviewResponded February 21, 2017

Dear Daniel B,

Thank you for taking the time to provide your feedback regarding your recent stay with us! On behalf of the hotel I apologize for the delay in correspondence regarding the item you left behind at the hotel. If for some reason a member of our team has not been in contact with you, please feel free to reach out to me directly and I would be glad to assist. I am glad to hear that you felt the hotel was well maintained and met your expectations of a Renaissance Hotel. We appreciate your business and hope to have the opportunity to welcome you back the next time your travels bring you to the Chicago area.

Regards,

Stephen Barr
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 27, 2017 via mobile

Wonderful food service during our conference. Service was excellent. Fitness Center has cardio, weight machines and stretching area. Computers are available in business area. Guest laundry is $2 for washers, free dryers. Rental car service is available. Ruth's Chris steakhouse on premises.

Rooms are standard. Small bathroom. Housekeeping service was variable but not bad. Note if you are on the second floor you will hear parties in the ballrooms. Request upper floors. In-room heater was fairly loud.

Room service was excellent. Prompt and friendly. Again, food quality is outstanding.

I would recommend a stay and especially for a conference.

Stayed: January 2017, traveled on business
Thank DrSandyD
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
StephenBarr_GM, General Manager at Renaissance Chicago North Shore Hotel, responded to this reviewResponded February 2, 2017

Dear DrSandyD,

Thank you for taking the time to provide your feedback after your recent extended stay with us! I am very glad to hear that you were pleased with the service our team provided you during your recent visit. I'm also pleased to hear that you were able to utilize some of the amenities we provide and found that they were convenient and met your needs. We hope to have the opportunity to welcome you back the next time your travels bring you to the Chicago North Shore Area!

Regards,

Stephen Barr
General Manager

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Reviewed January 22, 2017 via mobile

We stayed here for one night and it was a great stay. Upon arrival we were greeted immediately by Jim the Bellhop. He was friendly and super helpful. We told him we were seeing a show later and he was quick to let us know that he would be more than happy to shuttle us to the venue. Check in was quick and easy and Jim helped us to our rooms with our bags. The room was very comfy and the bed was great. The second shift bellhop Tony was just as amazing. He picked us up from the venue and recommended a great place for dinner. He called the restaurant and got us a table immediately. He shuttled us to the restaurant and made sure we were seated and taken care of before he left for the hotel. Once we were finished with dinner we called Tony and within minutes he was back to pick us up. Once back at the hotel he gave us tickets for a free drink at the hotel bar. Our room came with free breakfast which was fantastic. Good food, good coffee and good service. Hotel was easily accessible to the interstate, great shopping and great restaurants.

Stayed: January 2017, traveled with family
Thank Erinn O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
StephenBarr_GM, General Manager at Renaissance Chicago North Shore Hotel, responded to this reviewResponded January 23, 2017

Dear Erinn O,

Thank you for taking the time to share your feedback after your recent stay with us. We are very glad to hear that you enjoyed your time with us and Jim and Tony were able to assist in making your stay an enjoyable one. I'll make sure to share your feedback with them as it is feedback such as this that motivates our team to continue to provide an exceptional level of service for our guests. Once again, thank you for taking the time to share your experience. We hope to have the opportunity to take care of you again in the future!

Regards,
Stephen Barr
General Manager

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Reviewed January 22, 2017

We were visiting family and the hotel was very convenient for us, but we weren't sure what we would find. Average mid-range hotel, with nothing unique or luxurious, but very good value for the money. The best part of the hotel, which everyone else seems to have mentioned, is the friendliness of the staff. I travel a lot, and it is rare to find the consistent warmth, friendliness, and special care that this staff provides. We were particularly impressed with Ramina at the Front Desk, who treated us like family and took exceptionally good care of us. John, in the restaurant, also made our visit a delight. kudos to the manager who hires such a wonderful staff!

  • Stayed: January 2017, traveled with family
    • Value
    • Rooms
    • Service
1  Thank drrusty1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
StephenBarr_GM, General Manager at Renaissance Chicago North Shore Hotel, responded to this reviewResponded January 23, 2017

Dear drrusty1,

Thank you for taking the time to share your feedback from your recent visit with us! I am very glad to hear that you were pleased with the level of service provided to you by our team during your stay. I will make sure to personally pass on your thanks to Ramina and John! We truly appreciate your business and hope to have the chance to take care of you again the next time your travels bring you back to the Chicagoland area!

Regards,
Stephen Barr
General Manager

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Reviewed January 17, 2017

the front desk staff were polite and professional. the rooms were of decent size with microwave and a refrigerator. parking is abundant. For the rating if the hotel the rooms could have been a bit more luxurious and modern.

  • Stayed: July 2016, traveled with family
    • Value
    • Sleep Quality
    • Service
Thank h y
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
StephenBarr_GM, General Manager at Renaissance Chicago North Shore Hotel, responded to this reviewResponded January 23, 2017

Dear hani26,

Thank you for taking the time to provide your feedback after your recent stay with us! I am very glad to hear that overall you had a positive experience during your stay and you were pleased with the service provided by our team. I will make sure to share you feedback with them and commend them on a job well done. Once again, thank you for taking the time to share your feedback. We appreciate your business and hope to have the opportunity to welcome you back again in the future.

Regards,
Stephen Barr
General Manager

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