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“Great place to stay”

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Crowne Plaza Hotel Chicago - Northbrook
Ranked #4 of 4 Hotels in Northbrook
Reviewed September 5, 2013

Booked this hotel through Hotwire which I do often. It was clean, comfortable and very affordable. I would definately stay here again. The rooms were large, beds were comfy, staff was great. Nice restaurant and bar in the lobby area. Quiet hotel.

  • Stayed: July 2013, traveled as a couple
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Thank 691Julie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Alma_E2875, Front Office Manager at Crowne Plaza Hotel Chicago - Northbrook, responded to this reviewResponded September 10, 2013

Dear Julie, Thank You for your kind review. We are pleased that several features contributed to making your stay with us comfortable and affordable. I am delighted to hear you enjoyed our beds. I am glad you had an opportunity to experience the restaurant and bar. Thank you for your compliments of our hotel and staff. We hope to receive your visit again should your travels bring you back to Chicago!

Kind Regards,
Alma
Guest Services Manager

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179 - 185 of 291 reviews

Reviewed September 3, 2013

Have stayed there as a Sheraton and now as Crown Plaza. Clean large rooms. Free parking and internet. Outdoor pool. They have a restauraunt but we did not use it.

Long hallways can be trying.

Paid 54 on Hotwire.

would stay there again

.

  • Stayed: August 2013, traveled with family
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Thank hrw1953
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Alma_E2875, Front Office Manager at Crowne Plaza Hotel Chicago - Northbrook, responded to this reviewResponded September 25, 2013

Thank you for your review! We appreciate you taking the time to share your experience with us. We are glad that you found our rooms comfortable. As you mentioned, we offer complimentary parking and WiFi and an outdoor pool great for those hot summer days. On behalf of our entire team, we want to thank you for choosing the Crowne Plaza Chicago-Northbrook.

Kind regards,
Alma
Guest Services Manager

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Reviewed September 2, 2013

The scariest thing about booking online is you never know if what your booking will be what you were expecting and my two worst nightmares are a dirty hotel and having it be in a creepy part of town. This hotel was so clean. The parking lot was clean, the lobby was clean, the rooms were clean, the restaurant was clean and the pool area was clean and the hallways were clean. I actually saw people cleaning all the time. The area was not sketchy at all. They seem as thought they are in the country because they are not on a busy street. They shuttle brought us to the Metra station and picked us up when we were done. The employees were kind and respectful. It was obvious that they enjoyed the service industry. I hope I have an occasion to stay their again. My only complaint is the internet was hard to use and did not work the second night I stayed. I often have these types of problems at hotels though. They do have a business center with at least 4 computers so that would be an option if you needed to access the internet.

  • Stayed: August 2013, traveled with family
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Thank Jackie L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Alma_E2875, Front Office Manager at Crowne Plaza Hotel Chicago - Northbrook, responded to this reviewResponded September 10, 2013

Dear Jackie,
Thank you for taking the time to share your experience about your recent stay. Your willingness to share your thoughts with us is genuinely appreciated. We are pleased to know you had found our rooms, restaurant, pool and parking lot to be clean and comfortable. Our location, as you know, is conveniently located and our shuttle service makes it easy to allow our guest to visit the local attractions. Hopefully, you were able to enjoy all the wonderful things our city has to offer and we would like to thank you for your compliments of our hotel and staff. It's always great to hear our staff is providing exceptional service to our guest to make their stay that much more enjoyable. We apologize for any inconvenience the internet access may have caused, I am glad you took advantage of the business center, we appreciate the feedback and we will continue to work tirelessly to ensure the best guest experience. We can’t wait to have you back with us again.

Kind Regards,
Alma
Guest Services Manager

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Reviewed August 20, 2013

Every part of this place was nice and clean. Beds were very comfortable. Bathroom was very nice. Plenty of storage space. No cell service at all, Wi-Fi worked great on the lap-top but wasn't very good on the phone. We ate at the sports bar, food was great and the prices were fair. Overall a great place to stay. (Wish they had a hot tub though)

  • Stayed: August 2013, traveled with friends
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Thank Pat S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Alma_E2875, Manager at Crowne Plaza Hotel Chicago - Northbrook, responded to this reviewResponded August 23, 2013

Thank you for the kind words addressed to our hotel. I am happy to hear you enjoyed our beds and our restaurant. Due to such beneficial feedback like yours, we are currently working on a new wireless system project to improve our Wi-Fi connection and Cell phone reception.

We look forward to welcoming you back at the Crowne Plaza Chicago-Northbrook

Best Regards,
Alma
Guest Services Manager

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Reviewed August 12, 2013

The Crowne Plaza Northbrook does just about everything right; but their wifi and even ‘wired’ internet connectivity is just plain poor. Three nights in a row I was bumped off consistently and unable to reconnect two of those nights. The tech support just offers some vague explanation and wasted 20 minutes of my time trying to diagnose my PC only to admit that their system cannot support the traffic they have – even at 11pm. The hotel is sparkly clean, the staff are professional and down-right cheerful (way above average!). Their meeting facilities are good and the in house restaurant has good food. The shuttle service is extremely handy and remarkably flexible taking guests up to 5 miles away in just about any direction. There is a huge nature preserve across the street with virtually unlimited paths and trails for exercise as well as a bumper crop of mosquitoes, however. So, a great choice for a hotel, but be warned about Internet access issues.

Room Tip: Most rooms seem to be quiet - good internet access would be a deciding factor. The 4th floor seems...
See more room tips
  • Stayed: August 2013, traveled on business
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Thank Consultantgal
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Alma_E2875, Manager at Crowne Plaza Hotel Chicago - Northbrook, responded to this reviewResponded August 23, 2013

Thank you for taking the time to post a review of our property. Please accept my apologies for falling short of your expectations on some aspects of your stay. Kindly be assured that we treat this matter seriously as we always strive to deliver world-class service to our guests. The feedback we receive from our valued guests, like you, enables us to target problem areas and take the necessary actions to ensure similar situations can be avoided in the future. We appreciate the candid feedback we receive and welcome any opportunity to improve.
And we would like to thank you for your compliments of our hotel and staff. It's always great to hear our staff providing exceptional service to our guest to make their stay that much more enjoyable.

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Reviewed August 6, 2013

My husband and I stayed in this hotel after we went to Ravinia. We live in the far southwest suburbs and wanted an inexpensive place to crash after the concert. We used Priceline to bid and ended up at the Crowne Plaza for a decent price. The hotel is just average...nothing spectacular. It does seem to have a decent pool. We stopped by the bar, which was also average, but nice. The hotel had washers and dryers that you could pay to use and a small workout room that was open 24-7. Only thing I really hated about our stay was when I opened our curtains we literally were starring out at a dumpster. Maybe they could have hid it behind some landscaping or a nice fence or brick wall, but nope...just an open dumpster. Overall, good value for what we paid...clean rooms, friendly staff, decent amenities.

  • Stayed: July 2013, traveled as a couple
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1  Thank Aimeyah
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Alma_E2875, Front Office Manager at Crowne Plaza Hotel Chicago - Northbrook, responded to this reviewResponded August 10, 2013

I am pleased to hear you had a pleasant stay at our hotel. As we strive to provide our guests with the best service and the most comfortable experience we can offer. I'm sorry the room view was not pleasant. Our first priority is to ensure our guests are as comfortable as possible. We hope that we can welcome you back in the future and offer you a room with a view to the pool our forest preserve.

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Reviewed August 5, 2013

Nice hotel. Rooms are very clean. This hosts a lot of business people so I didn't see any kids there. The hotel is away from the city but not too far. There are a lot of things to do in the surrounding cities. I suggest going to Lake Michigan north of Chicago!

  • Stayed: July 2013
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Thank jsink369
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Alma_E2875, Front Office Manager at Crowne Plaza Hotel Chicago - Northbrook, responded to this reviewResponded August 10, 2013

Thank you for taking your time and sharing your comments on the Trip Advisor community, it's a great tool to hear our guest's feedback. I am glad to hear you had an opportunity to enjoy the city and I hope you took advantage of our shuttle service to the train station, which makes it convenient to go to the city and avoid the drive and parking. We hope to see you soon at the Crowne Plaza Northbrook!

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Additional Information about Crowne Plaza Hotel Chicago - Northbrook

Address: 2875 Milwaukee Ave, Northbrook, IL 60062-6103
Phone Number:
Location: United States > Illinois > Northbrook
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #4 of 4 Hotels in Northbrook
Price Range: $68 - $130 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Crowne Plaza Hotel Chicago - Northbrook 3.5*
Number of rooms: 311
Official Description (provided by the hotel):
Welcome to the Crowne Plaza Chicago Northbrook, located 20 minutes from downtown Chicago and 9 miles from O Hare International Airport (ORD). Business travelers to the Crowne Plaza Chicago Northbrook will enjoy our proximity to the headquarters of companies such as Allstate, ITW, AON, Combined Insurance, Kraft, Walgreen's, Siemens, Caremark and Anixter. With 15,000 square feet of meeting space, our hotel is well appointed to accommodate your Chicago area meeting, wedding, banquet and seminar groups. Our facilities and seasoned sales staff are prepared to offer an outstanding meeting experience to groups and conferences of 12 to 250 people. Leisure and business travelers alike will love the convenience of our hotel amenities such as free high-speed Internet, full service restaurant and bar, 24-hour room service, 24-hour business center and 24-hour fitness center. Don t forget to take time out during your visit to enjoy our outdoor pool. Visitors looking to experience the Chicago attractions such as Great America, Wheeling s famous Restaurant Row, and all the delights of Downtown Chicago will find the Crowne Plaza Chicago Northbrook ideally situated for an easy and accessible overnight stay. In addition to our hotel s location, guests of the Crowne Plaza Chicago Northbrook will be enthralled by our personal service, spacious guest room accommodations and special attentions to all your needs. ... more   less 
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Also Known As:
Radisson Northbrook
Northbrook Radisson
Crowne Plaza Northbrook

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