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“Nice room and quiet location”

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Crowne Plaza Hotel Chicago - Northbrook
Ranked #3 of 4 Hotels in Northbrook
Cincinnati, Ohio
Level Contributor
19 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
“Nice room and quiet location”
4 of 5 bubbles Reviewed August 4, 2013

Great price from Priceline.

The room was clean, but has Sleep Number beds are not very comfortable, especially since our did not seem to work (unable to turn on controller). The pillows need to be upgraded, as they were lumpy and flat.

The bathroom was updated with plenty of towels. The relaxation aromatherapy kit was a nice surprise. Flat screen TV with all the channels.

The neighborhood is quiet, but could hear people talking from the vents in the bathroom in the middle of the night (loud talking and laughing, probably from the floor above).

We didn't eat at the hotel, so can't comment.

  • Stayed August 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Katiem23567
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Alma_E2875, Front Office Manager at Crowne Plaza Hotel Chicago - Northbrook, responded to this review, August 10, 2013
Thank you for your feedback during your recent stay with us. We sincerely apologize for the sleep number bed remote not working properly. We are happy to hear you enjoyed the aromatherapy kit and the Flat screen TV. We hope that despite this occurrence, you enjoyed your time at Crowne Plaza Chicago-Northbrook and come back and visit us soon!
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269 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 bubbles
  • Location
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (43)
Date | Rating
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English first
New York City, New York
Level Contributor
121 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 103 helpful votes
4 of 5 bubbles Reviewed July 23, 2013

Purpose: Sightseeing in Chicago but Chicago hotels being as expensive as they are, we settled for this hotel. A not so short drive to downtown but we saved money and stayed better.

We booked via priceline and $60 (approx.) got us a good room.

A hotel with above avg interiors, finish and feel. The rooms are updated, clean, well kept and managed. The property seems to be cared for. The beds were clean, crisp and comfortable. The appliances (Iron, TV, the coffee maker) were working and good. Didn't spend a lot of time in the hotel other than my nights but I was happy.

Room Tip: Book via priceline....
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  • Stayed July 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
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Helpful?
1 Thank Travelondollar
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Alma_E2875, Front Office Manager at Crowne Plaza Hotel Chicago - Northbrook, responded to this review, August 10, 2013
Thank you for your review on Trip Advisor! I'm pleased to hear our property fulfilled your needs while visiting the Chicago Area. I am delighted to hear that you enjoyed our room amenities. We hope to welcome you back on a future trip!
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West Lafayette, Indiana, United States
Level Contributor
35 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
4 of 5 bubbles Reviewed July 8, 2013

After waiting at the front desk a couple of minutes to check in, the woman checking us in gave us a free room upgrade. The room was nice and clean, with numerous free little toiletries. We wanted to catch a drink by pool, but the tiki bar was closed. The next morning we had breakfast at their restaurant. They had a buffet, but we ordered off the menu and enjoyed our meals. Overall, nice stay and would consider staying there again.

  • Stayed July 2013, traveled as a couple
    • Value
    • Location
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    • Cleanliness
    • Service
Helpful?
1 Thank Shelly P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Alma_E2875, Front Office Manager at Crowne Plaza Hotel Chicago - Northbrook, responded to this review, August 10, 2013
Thank you for submitting your review on trip advisor. I apologize for that you had to wait at the front desk longer then expected to check-in; I am glad to hear our staff acknowledge this and upgraded your room. I am pleased to hear you enjoyed our restaurant and we look forward to welcoming you back in the near future to the Crowne Plaza Chicago-Northbrook.
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Dallas, Texas
2 reviews
5 of 5 bubbles Reviewed July 6, 2013

From check-in to check-out nothing but a positive expierence. The staff is friendly, knowledgeable, and makes check-in a breeze. The bar and restaurant are on par with the hotel, it's not a 5 star and you don't pay like on. Pool is large and clean, as well the Tiki bar is a nice touch.

Room Tip: The hotel is basically divided in half, I prefer the south end. However, the north half has sleep nu...
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  • Stayed June 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank GeorgiaPete1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Alma_E2875, Front Office Manager at Crowne Plaza Hotel Chicago - Northbrook, responded to this review, August 10, 2013
Thank you for such a wonderful review! It is an honor to have welcomed you as a guest just like yourself. We are continuously striving to provide a most comfortable and enjoyable experience for our guest. It is wonderful to hear that we are succeeding in doing so. We hope to see you again soon.
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Tacoma, Washington
Level Contributor
45 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
4 of 5 bubbles Reviewed July 2, 2013

The hotel was nice. We don't usually stay at hotels that cost this much, but we got a good deal, so we did. The room was nice, with nicer fixtures then other hotels that we stayed in. However, we were the room near the elevator and we could hear it start and stop as we went to sleep and then it would wake us up earlier than we wished to wake in the morning. Not having breakfast included was a downer, but we managed. Pool was large, but outside and when we were there the wind was blowing and it was cool. Not good for swimming.

Room Tip: Don't get the room by an elevator.
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  • Stayed July 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank pastorbobby
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Alma_E2875, Front Office Manager at Crowne Plaza Hotel Chicago - Northbrook, responded to this review, August 11, 2013
Thank you for your feedback during your recent stay with us. We sincerely apologize for the elevator noise. We hope that despite this occurrence, you enjoyed your time at the Crowne Plaza Northbrook. Please let us know when you would like to stay with us again. We would be more than happy to block a room away from the elevator prior to your arrival to ensure you get a good night sleep!
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Washington, IL
Level Contributor
38 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
4 of 5 bubbles Reviewed July 1, 2013

My wife and I wanted a weekend in Chicago to celebrate our anniversary, and we got a great deal on a room here through Priceline. Pros: Overall nice and clean, well-kept hotel. Beautiful lobby. Our room was spacious and clean, nice big LG flat screen TV with HD and lots of channels including several you sometimes don't get at cheaper hotels like HBO, NHL Network, Big Ten Network, etc. etc. Wi-fi was fast. Very nice shower with a raised shower head (I'm 6'4''), microwave and fridge, sofa in the room, plenty of lamps, clip provided to keep the curtains shut. Quick checkout via the TV online menu was convenient. Cons: Although the bathroom counter space was very attractive granite-like material, would have appreciated a bit more area for bathroom stuff. Bed was OK, not great. Read lots of other reviews about this hotel raving about the sleep-number beds, but we didn't have them in our room. The AC was a very powerful thermostat driven unit (not a cheap window unit) and kept the room nice and cool, but it was pretty loud when it was on. Also, we had an issue with the fridge; when it kicked on it vibrated very loudly and was really annoying. Tried switching it off and discovered the dial was stripped (someone else tried this too I bet). We solved the problem by stuffing an extra pillow in between the outside of the fridge and the cabinet door of the dresser and that killed the vibration and did the trick. View out the window was of the parking lot, lots of mechanical HVAC stuff, and a hotel dumpster. We also found all the interior hallways of the hotel somewhat disorienting; they all look exactly the same and its easy to get turned around and lose your sense of direction. Didn't try the hotel restaurant in lieu of hitting other Chicago-area eateries we had scoped out before hand.

Overall a very nice hotel, especially at the price we booked.

  • Stayed June 2013, traveled as a couple
    • Value
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    • Cleanliness
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Helpful?
Thank ChemSteve
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Alma_E2875, Front Office Manager at Crowne Plaza Hotel Chicago - Northbrook, responded to this review, August 11, 2013
Thank you for taking your time to share the experience of your stay with us at the Crowne Plaza Chicago- Northbrook. Due to such beneficial detail feedback as yours we are in the process of replacing our thermostats in the guest rooms, as the comfort of our guests is our top priority. I would also like to apologize for the unpleasant view from your room, please know that we offer rooms with beautiful views of the pool and forest preserve. We truly regret the issue you had with the refrigerator. Please let us know when you would like to stay with us again. We would be more than happy to check the room before you arrive to ensure that everything is working properly!
Again, thank you for your time and sharing your experience with the Trip Advisor. We look forward to welcoming you back in the near future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Chicago, Illinois
Level Contributor
47 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
5 of 5 bubbles Reviewed June 26, 2013

From the outside, the hotel appeared small and perhaps not as luxurious as it was inside. Inside every hallway and our room seemed as though it was newly remodeled. We were able to see goings on in some of the meeting rooms and they appeared very nice. I had previously stayed here after attending a wedding reception here, many years ago, but I thought that it appeared much more luxurious now with granite floors, expensive chandelliers, a large restaurant and bar. The restaurant menu was a bit pricey, but I was able to find some reasonably priced items and the food quality was very good. There was a lot to do in the area, shopping, Six Flags Great America nearby. Airport shuttles and shuttles willing to take you wherever you need to go. Our service was very good on this stay and the room clean and comfortable. Thumbs up. I would stay here again for business or pleasure.

Room Tip: Make sure to enjoy the outdoor pool and tiki bar! That was nice!
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  • Stayed July 2012, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Chinook11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Alma_E2875, Front Office Manager at Crowne Plaza Hotel Chicago - Northbrook, responded to this review, August 11, 2013
Thank you for such a wonderful review! I'm delighted to hear that you found our location convenient during your stay. Not only are the attractions in our area close by, but our central location makes travel all over the city very simple. And we would like to thank you for your compliments of our hotel and staff. It's always great to hear our staff providing exceptional service to our guest to make their stay that much more enjoyable.

We look forward to welcoming you again in the near future!
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Additional Information about Crowne Plaza Hotel Chicago - Northbrook

Property: Crowne Plaza Hotel Chicago - Northbrook
Address: 2875 North Milwaukee Avenue, Northbrook, IL 60062
Phone Number:
Location: United States > Illinois > Northbrook
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #3 of 4 Hotels in Northbrook
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Crowne Plaza Hotel Chicago - Northbrook 3.5*
Number of rooms: 311
Official Description (provided by the hotel):
Welcome to the Crowne Plaza Chicago Northbrook, located 20 minutes from downtown Chicago and 9 miles from O Hare International Airport (ORD). Business travelers to the Crowne Plaza Chicago Northbrook will enjoy our proximity to the headquarters of companies such as Allstate, ITW, AON, Combined Insurance, Kraft, Walgreen's, Siemens, Caremark and Anixter. With 15,000 square feet of meeting space, our hotel is well appointed to accommodate your Chicago area meeting, wedding, banquet and seminar groups. Our facilities and seasoned sales staff are prepared to offer an outstanding meeting experience to groups and conferences of 12 to 250 people. Leisure and business travelers alike will love the convenience of our hotel amenities such as free high-speed Internet, full service restaurant and bar, 24-hour room service, 24-hour business center and 24-hour fitness center. Don t forget to take time out during your visit to enjoy our outdoor pool. Visitors looking to experience the Chicago attractions such as Great America, Wheeling s famous Restaurant Row, and all the delights of Downtown Chicago will find the Crowne Plaza Chicago Northbrook ideally situated for an easy and accessible overnight stay. In addition to our hotel s location, guests of the Crowne Plaza Chicago Northbrook will be enthralled by our personal service, spacious guest room accommodations and special attentions to all your needs. ... more   less 
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Also Known As:
Radisson Northbrook
Northbrook Radisson
Crowne Plaza Northbrook

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