I travel every week and am a picky business traveler but this hotel exceeded my expectations. I was sitting one morning, having breakfast and noticed a pleasant female employee in the lobby. She was interacting with a large group of individuals, who I later found out were her clients. She demonstrated a sincere caring attitude and you could tell she was well respected. When I walked by her, she stopped me to ask if I was enjoying my stay. Her name is Arlene and she works in the Sales Department. Even though I was not one of her clients from a large group, she genuinely wanted to make sure I was pleased with the hotel. She has surely mastered customer service. I work for a large Healthcare organization and will be recommending our travel department contact her directly for group events since we have a large presence in the Chicago suburbs. What a wonderful way to start the morning. I never noticed anyone else on the other mornings though.
I enjoyed the 7th floor which is the Quiet Zone - nice for those who do not want the college kids or marching bands on the floor. Ryan, at the front desk, chose the perfect room for me.
I am usually not a fan of hotel restaurants but ordered food one evening from the lounge and it exceeded my expectations.
I ate breakfast in the restaurant each morning and Robinson was my server. I was always greeted with a smile and on my last day he wheeled my luggage to the lobby. What a wonderful surprise.
As you can tell, it is the little things that count. I will return to this hotel and of course recommend it to my fellow employees.
- Official Description (provided by the hotel):
- Welcome to the Crowne Plaza Chicago Northbrook, located 20 minutes from downtown Chicago and 9 miles from O Hare International Airport (ORD). Business travelers to the Crowne Plaza Chicago Northbrook will enjoy our proximity to the headquarters of companies such as Allstate, ITW, AON, Combined Insurance, Kraft, Walgreen's, Siemens, Caremark and Anixter. With 15,000 square feet of meeting space, our hotel is well appointed to accommodate your Chicago area meeting, wedding, banquet and seminar groups. Our facilities and seasoned sales staff are prepared to offer an outstanding meeting experience to groups and conferences of 12 to 250 people. Leisure and business travelers alike will love the convenience of our hotel amenities such as free high-speed Internet, full service restaurant and bar, 24-hour room service, 24-hour business center and 24-hour fitness center. Don t forget to take time out during your visit to enjoy our outdoor pool. Visitors looking to experience the Chicago attractions such as Great America, Wheeling s famous Restaurant Row, and all the delights of Downtown Chicago will find the Crowne Plaza Chicago Northbrook ideally situated for an easy and accessible overnight stay. In addition to our hotel s location, guests of the Crowne Plaza Chicago Northbrook will be enthralled by our personal service, spacious guest room accommodations and special attentions to all your needs. ... more less
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- Also Known As:
- Radisson Northbrook
- Northbrook Radisson
- Crowne Plaza Northbrook