I stayed at this hotel for business. Prior to arriving, I read many of the negative reviews. If you are expecting a resort, you will be disappointed. If you are expecting a nice business travel hotel, you will be pleased. Check in was fast and easy with polite professional service. In fact every staff member with whom I had contact was polite, friendly and professional.
The hotel is fairly new so the building is in good condition. The rooms are on the small side, but not uncomfortably so. The décor is contemporary and attractive with upscale finishes. I particularly liked having the large desk located at the window so that I could look outside while I worked, and the large walk-in shower. I found the hotel to be quiet . I enjoyed my stay.
There were a few areas in which the hotel could improve. I went down for breakfast service, which the hotel states begins at 6:45 a.m. I arrived about 6:48 a.m. and there was already another guest sitting at table. I noticed that he had no coffee, no juice and no other drink or food item on his table. I sat down and waited five minutes and no dining room staff member ever arrived, so I left. If the hotel is going to state that breakfast service begins at 6:45, then it should begin at 6:45. I had business to attend to that morning and could not wait around for wait staff.
My second concern is one that I read about in one of the reviews. When I read this complaint, I thought that the reviewer must be overly critical; however after my own experience, I realized that this reviewer had an accurate complaint. This isn’t terribly important, but it is strange. When changing the channel on the guest room television, the screen goes blank for as long as six seconds before the next channel’s image appears. And the sound for that station doesn’t begin for another two or three seconds. I know this seems like a weird thing to complain about, but it is strangely frustrating when scrolling through the television stations. I’ve never experienced this situation before.
I would stay at this hotel again. The common areas and guest room was clean and in good repair. The bed was extremely comfortable. The hotel is quiet and at a convenient location. And the staff, with the exception of the breakfast staff, was polite, professional, and friendly.
- Official Description (provided by the hotel):
- Sheraton Chicago Northbrook Hotel, conveniently located in the North Shore of the Chicago area, offers a stylish and comfortable stay for all guests, whether visiting for business or pleasure. ... more less
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