First, I have to say that we found the hotel to be beautiful, fresh, immaculately clean. The room was comfortable, decorated in a pretty and restful Asian style. Bathroom big and well appointed. Not long after checking in, we heard barking coming from the room next door. At first, I thought it was a TV show but soon realized it was a real, live, very loud and unhappy DOG barking on and on. My husband went to the lobby to ask that either we or the dog be relocated. No way were we going to listen to that all night! To our surprise, we were told that Starwood Hotels have a "pet-welcome" policy. WHAT?? And at first, the desk clerk refused to move us! My husband insisted and so the clerk relented. A bellman came quickly and moved us to the other side of the hotel. You could hear the dog all the way down the hall. No doubt others were bothered too. The rest of our stay was pleasant and uneventful. But I will keep this Starwood policy in mind when booking hotels in the future. I would expect a barking dog at a low-end motel. But at a hotel this nice?? Really??
- Official Description (provided by the hotel):
- Sheraton Chicago Northbrook Hotel, conveniently located in the North Shore of the Chicago area, offers a stylish and comfortable stay for all guests, whether visiting for business or pleasure. ... more less
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