First, let me begin by saying we often stay at Baymonts which is why I chose this hotel for our recent shopping trip to Aurora. But this isn't a true Baymont. The sign inside says "operated by Aurora Motel, Inc" or something of that nature and the outdoor sign has a different name listed as well. Had I known this, I would have skipped this location all together. My trouble began the night before our arrival when I called to get more specific directions. My Garmin wasn't locating the address and I was looking for assistance. The woman I reached spoke with a heavy accent and when I asked for help, she told me to "Google it". Obviously, I had done that, I wanted it in my GPS (who wants to look at paper directions when they own a GPS). After back and forth, and after she completely stopped talking to me to speak with someone else without an "excuse me a moment" or any indication, I asked to speak with someone else. I was told there wasn't anyone else and I (again) should Google it. UGH! When we arrived the following day, after quite the adventure of seedy back roads and abandoned looking areas, we arrived. The desk clerk was friendly enough, but the hotel was old and in need of updates and repairs. Like another visitor mentioned, it smelled atrocious in the building. And our room... yikes. The floor was filthy... I wouldn't let me kids take their shoes off. And there were dead bugs EVERYWHERE! At least they were dead, right? But, so disgusting! We immediately found another place to stay and left. As we passed the desk on our way out I told the clerk we would not be staying. His response was "Okay, I've cancelled your reservation". He didn't even ask why or if there was anything he could do for us... I'm guessing he was not surprised!
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