I don't expect anything profound when going to chain restaurants aside from decent service and consistency in product. Anything on top of that is a bonus. When I arrived at this JJ, I was quickly greeted, paid for my meal and sat down to study while waiting for my sandwich. I was one of only two customers in the building About 10 minutes later I went to the counter to ask if the order had been relayed to the "sandwich artists" if that is what they are called here too, and they went to the counter and picked up my meal which had been completed as soon as I had ordered. This is just a lack of communication, I'm sure, but this was the only thing that stood out during this visit. If you've ever been to a JJ before the rest was exactly the same.
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