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“They gave away my room”

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Candlewood Suites Bloomington-Normal
Ranked #4 of 12 Hotels in Normal
Certificate of Excellence
SF bay area
Level 5 Contributor
51 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
“They gave away my room”
Reviewed February 5, 2010

I arrived in a snowstorm, dealing with cancelled flights. Waiting 45 minutes for a cab to get to this hotel from the airport. On arriving I was told they were sold out and had given my reservation to someone with status in their membership program.

I would have given it one star, but their excellent front desk person Lena found me a very good substitute hotel and drove me there in her own car.

Stayed February 2010, traveled on business
3 Thank emememSFbayarea
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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82 reviews from our community

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Traveler tips help you choose the right room.   Room tips (12)
Date | Rating
  • English first
  • Any
English first
Level 1 Contributor
3 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed December 29, 2009

we stay at the candlewood motel every time we visit the area.we have family that lives in bloomington.We have tried lots of the motels in bloomington/normal area and they do not seem to be as clean and nice as the candlewood.One person complained about the ice maker on this site but i guess they can not turn off the icemaker as there is a switch to turn it off.we have stayed here several times and will stay here every time we visit the area. if you do the advanced reservation you will get a discount also sign up for the priority club at priorityclub.com its free.I worked as a maid in the area several years ago ,i know my motels in this area. try candlewood i believe you will agree with me.

  • Stayed December 2009, traveled as a couple
    • Value
    • Location
    • Rooms
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3 Thank mama2005
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed August 3, 2009

My family stayed at Candlewood while my husband was attending a business meeting in Normal. I didn't know what to expect since we've never stayed at a Candlewood before. We were quite impressed. The rooms were larger than we expected, the bed was comfortable, and the place was quiet even though it was filled with construction workers. I loved the free laundry facility. We needed a plunger one evening and I was surprised to find that the hotel had only one plunger and it was broken. We had to wait for a staff member to purchase one at Walmart, but they were friendly and the problem was solved quickly. We ate most of our meals in our suite and loved how Meiers and Walmart were just across the street. Panerra bread was next door as well! Great stay and I would stay there again when we are in the area.

  • Stayed July 2009, traveled on business
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
1 Thank KathyMississippi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level 3 Contributor
17 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed June 27, 2009

Stayed here 3 nights while visiting family in the area. The hotel was very clean and comfortable, staff were helpful. Rooms were spacious with full kitchens. Bedding was crisp and towels were large and absorbent. Room rates were reasonable. I would highly recommend this hotel.

  • Stayed June 2009, traveled solo
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
1 Thank ALARN
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Beaverton, Oregon
Level 6 Contributor
246 reviews
193 hotel reviews
common_n_hotel_reviews_1bd8 225 helpful votes
Reviewed November 14, 2007

I booked this hotel because it is the newest property in the area, and I stay alot with Holiday Inn-related properties. The rooms and common areas are really gorgeous, state-of-the art. Tasteful, modern furnishings in the rooms, flat panel TVs, cherry cabinets and a huge work desk/kitchen table. Business center, fitness center, laundry--all you need for a longer-term stay. Very comfortable beds too.

However, the drawback here is they obviously did little on the soundproofing end. You hear everything--VERY thin ceilings and walls. And one of hotel pet peeves--no spring on the room door to slow it down when it closes behind you--so there's always a BANG and it slams behind you. If you stay here, be sure to bring a good set of earplugs.

Normally I stay on top floors to avoid heavy feet and noisy neighbors above. But here, they made the top floor (4th) a smoking floor, so it wasn't possible and I'm a non-smoker. What boneheads came up with that idea I don't know, but the top floor is relatively empty while most people (nonsmokers) are all in the lower floors. If you are a smoker, you should be just fine here.

So, beautiful, immaculate, well-kept and appointed--but I personally would not stay here again. Holiday Inn Express next door may be a better choice in this price range.

  • Liked — Newness
  • Disliked — NOISE, thin walls & ceilings
  • Stayed November 2007, traveled on business
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
2 Thank hotelreviewer333
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Candlewood Suites Bloomington-Normal

Property: Candlewood Suites Bloomington-Normal
Address: 203 Susan Dr, Bloomington-Normal, IL 61761-6188
Phone Number:
Location: United States > Illinois > Bloomington-Normal > Normal
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Wheelchair access
Hotel Style:
#2 Family Hotel in Normal
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Candlewood Suites Bloomington-Normal 2.5*
Number of rooms: 110
Official Description (provided by the hotel):
Bloomington - Normal's newest extended stay hotel offers a convenient location. Recognized by the Illinois Hotel & Lodging Association, Candlewood Suites is the first green hotel in the Bloomington - Normal area. Our extended stay hotel also provides premium amenities and a convenient location off I-55 near the Central Illinois Regional Airport (BMI). While lodging at our extended stay hotel in Normal, guests can enjoy easy access to area attractions like the Children's Discovery Museum, the Prairie Aviation Museum and US Cellular Coliseum. There are also a number of great shopping spots less than two miles from our Normal hotel, including the Shoppes at College Hill and the Eastland Mall. With a meeting room that can accommodate 30 guests, a 24-hour business center and free high-speed Internet access, our hotel in Normal, IL is the perfect place to base your extended business stay in the Bloomington - Normal area. Our hotel near the BMI Airport is also centrally located near State Farm, Country Companies, BroMenn, AFNI, Mitsubishi Motors North America, Illinois State University and many government offices. Our extended stay hotel in Normal, Illinois features premium amenities, including a lovely outdoor patio with two barbecue grills, a state-of-the-art fitness center and the Candlewood Cupboard convenience store where you can grab a quick meal or snack. Candlewood Suites in Bloomington - Normal invites you to consider us home. ... more   less 
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Also Known As:
Candlewood Suites Bloomington-Normal Hotel Bloomington
Candlewood Bloomington
Bloomington Candlewood Suites
Candlewood Suites Bloomington-Normal IL

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