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“Outstanding service”

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Candlewood Suites Bloomington-Normal
Ranked #4 of 12 Hotels in Normal
Certificate of Excellence
Little Rock, Arkansas
Level 3 Contributor
12 reviews
common_n_hotel_reviews_1bd8 11 helpful votes
“Outstanding service”
Reviewed January 12, 2014

We have now stayed at the Candlewood in Bloomington-Normal two times. On both occasions, we found the personnel to be very friendly and willing to help in any way they could. On this last occasion, we were staying on the weekend of the severe cold blast with snow and temperatures down to -21 F. We had planned to leave on a Monday morning but found that our car would not start. While I continued to try to start the car , my wife went back into the hotel, and one of the people at the front desk volunteered (without being asked) to drive her car around to jump the battery. She and another of the workers from the hotel came out and we tried to start the car, unfortunately to no avail. Nevertheless, considering the temperature was -12 with a wind chill considerably colder, I considered this above and beyond the call of duty. We had a two-room suite and found the accommodations excellent. We enjoyed having a normal size refrigerator and convenient small kitchen. The location is very convenient with a supermarket two blocks away. Overall, we highly recommend this hotel and will certainly be back when we return to the area.

  • Stayed January 2014, traveled with family
    • Value
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    • Cleanliness
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Helpful?
Thank Roger R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Whitney H, General Manager at Candlewood Suites Bloomington-Normal, responded to this review, January 21, 2014
Roger R,
The team was more than happy to help you and your wife during your stay with us. Our cars were no match for the Polar Vortex that week. We strive to meet and exceed our guests needs and we are happy to hear we did so during your stay! We look forward to seeing you and your wife on your next trip to the Bloomington-Normal area. Hopefully it is not as cold!

Sincerely,

Whitney Hoyt
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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81 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (12)
Date | Rating
  • English first
  • Any
English first
Cleveland, Tennessee
Level 1 Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed November 20, 2013

Truly a welcome environment with friendly staff and a home away from home experience. My husband works in the wind energy field and we stay away from home the majority of the year and it is so enjoyable to find such a wonderful place to stay. I love to cook so the kitchenette and full size fridge were such a plus and we are located right next to wonderful shopping for everything you could need. The hotel is very clean and the staff are always more than helpful. There customer service is outstanding. If you have to stay away from home for anything here in Bloomington/Normal this is definitely the place you would want to stay.

Room Tip: All the rooms are great but I love the suites with the separate bedroom for a more apartment feeling...
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  • Stayed May 2013, traveled on business
    • Value
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Helpful?
1 Thank Robin H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Whitney H, General Manager at Candlewood Suites Bloomington-Normal, responded to this review, December 5, 2013
I want to start out by saying thank you Robin H. for choosing to stay at the Candlewood Suites. We are glad to hear that you are enjoying your stay as much as we enjoy having you here. It is guests like you that make our jobs even more worth while! Getting to know all of our guests is a perk that our entire team has grown to love. We will all be sad to see you and husband leave but hope on your next trip you will make the Candlewood Suites your home away from home. Thank you again and Happy Holidays.
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Level 3 Contributor
16 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed November 15, 2013 via mobile

The establishment:
Truly pet friendly! Recycling bins obvious & convenient. Glad to be reward club members. Helpful staff. Wind energy sticker on front door.

The room itself:
The queen suite worked well for us. The full fridge & kitchenette was great. Not too noisy. Decor was unobtrusive.

The location:
It's in an suburban sprawl location, but wasn't a far drive from campus. Close to every big box store you could need.

Stayed November 2013, traveled as a couple
Helpful?
1 Thank CarrotKate
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Whitney H, General Manager at Candlewood Suites Bloomington-Normal, responded to this review, December 5, 2013
Thank you CarrotKate for taking time to share your experience at Candlewood Suites. It always makes us happy to learn how much our guests enjoyed their time at the hotel . We are glad to know you took advantage of having a kitchen in the room and found our location to be ideal. We hope you will visit us again when you make any future travel plans to the area. All of us at Candlewood Suites join in, in wishing you a happy Holiday Season!
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Normal, Illinois
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed November 12, 2013

My husband is a pipeline rig welder, and that requires working away from home. April 1 I retired from nursing, sold our home and we decided full-time RV life was our dream. But when the weather in Illinois was not conducive to outdoor living, and his project wasn't finished, we found ourselves here at Candlewood Suites. I was apprehensive to live in a hotel and spent a month researching every hotel in the area. CANDLEWOOD is by far the most pleasant of them all. The facility is clean, as a newly retired surgical RN, that was so important to me. In my career I have been to numerous customer service seminars and let me tell you Candlewood Suites total has it nailed! Every team member is kind, smiles, and makes each and every guest feel like family. They are also pet friendly.( You don't get a scrappy old room because you have a dog like all the other places)! Oh and the free coffee is amazing. I would give you all the stars in the sky but I guess I'm limited to 5. THANK YOU FOR MAKING US FEEL AT HOME.

  • Stayed November 2013, traveled on business
    • Value
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Helpful?
2 Thank Connelly2013
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Whitney H, General Manager at Candlewood Suites Bloomington-Normal, responded to this review, November 12, 2013
Thank you Connelly2013 for your thoughtful review of the Candlewood Suites. Your kind words have been filtered down to the entire team. I am glad to hear that you, your husband, and your pet are enjoying the abundance of amenities that we offer. I want to personally thank you and hope you continue to consider the Candlewood Suites your home away from home.
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Menlo Park, California
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed September 29, 2013

I have done an extended stay at this hotel and I have to say the hotel and its service have been great. It is next to many shops, walmart, meijer, and gas stations. The extended stay comes with a kitchen, microwave, and many pots and utensils. It also has weekly cleaning by its staff which is usually pretty thorough. The staff is also pretty friendly and there tends to be a lot of parking especially more so on weekends than weekdays which is rather different but not a bad thing of course. Plus, I like how they have tips for what to do every week which encourages you to explore the town more.

  • Stayed September 2013, traveled on business
    • Value
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Helpful?
2 Thank Vijay S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Whitney H, General Manager at Candlewood Suites Bloomington-Normal, responded to this review, October 2, 2013
I would like to start by thanking you Vijay for taking time out of your day to review the Candlewood Suites. Guest feedback is the best way for us to continue to deliver great service that guests love. I am glad to hear that you have enjoyed our convenient location as well as many of our amenities. Thank you again and we look forward to accommodating you in the future! Have a great week.
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Bloomington, Illinois
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed September 25, 2013

The Candlewood Suites has been a great home away from home. The property is very clean, comfortable and the staff caters to all your requests especially when your there long term like ive been. I would recommend them highly to anyone or even a family as its that great of a property. Rooms are large, with really comfortable beds, kitchens are great, and they have two grills to cook a steak at the end of a long day.Give them a try....

  • Stayed September 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Helpful?
1 Thank FredIII2013
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Whitney H, General Manager at Candlewood Suites Bloomington-Normal, responded to this review, September 30, 2013
Thank you so much for taking time to give us feedback about the service you received while staying at our hotel. We always want to meet and exceed our guest’s expectations while they are with us. We are pleased to know that you enjoyed the entire hotel and consider it a home away from home. We hope to see you again!
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Normal, Illinois
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed September 18, 2013

This hotel made a very good first impression on us as we arrived late after a long move up from Texas. Check in was fast. There was plenty of parking space for our U-haul and trailer which was great. We arrived in the area with no place to actually call home yet so walking into our room with a full kitchen and plenty of space for us to have until we found a place was awesome. This hotel is conveniently located next to a Wal-Mart and Meijer, as well as many restaurants and shopping malls. They have a long list of all the latest movies that you can borrow at the front desk as well as a cupboard with a variety of meals, drinks, and snacks that would make for a great movie night!!! Oh, cant forget their lending locker. It had different kinds of board games as well as ladder ball and a bag set! I would highly recommend this hotel to anyone who just wants to feel as if they never left home. This hotel has everything you would need and MORE! The staff is very friendly and went above and beyond to meet our needs during our stay. Since our stay there we have stayed at a couple different hotels and none can be compared to this one. And last but not least, the extended stay rates are UNBELIEVABLY GREAT!!!

  • Stayed May 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Abraham C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Whitney H, General Manager at Candlewood Suites Bloomington-Normal, responded to this review, September 30, 2013
I appreciate you taking the time to share the experience you had at the Candlewood Suites Bloomington-Normal. I have passed your review along to the entire team and please know that they are appreciative for the kind words you expressed about our hotel. We are proud to know that we made your transition to this new area a comfortable and enjoyable process. We want to welcome you to the community and we look forward to seeing you again when your family comes to visit.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Candlewood Suites Bloomington-Normal

Property: Candlewood Suites Bloomington-Normal
Address: 203 Susan Dr, Normal, Bloomington-Normal, IL 61761-6188
Phone Number:
Location: United States > Illinois > Bloomington-Normal > Normal
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Wheelchair access
Hotel Style:
#2 Family Hotel in Normal
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Candlewood Suites Bloomington-Normal 2.5*
Number of rooms: 110
Official Description (provided by the hotel):
Bloomington - Normal's newest extended stay hotel offers a convenient location. Recognized by the Illinois Hotel & Lodging Association, Candlewood Suites is the first green hotel in the Bloomington - Normal area. Our extended stay hotel also provides premium amenities and a convenient location off I-55 near the Central Illinois Regional Airport (BMI). While lodging at our extended stay hotel in Normal, guests can enjoy easy access to area attractions like the Children's Discovery Museum, the Prairie Aviation Museum and US Cellular Coliseum. There are also a number of great shopping spots less than two miles from our Normal hotel, including the Shoppes at College Hill and the Eastland Mall. With a meeting room that can accommodate 30 guests, a 24-hour business center and free high-speed Internet access, our hotel in Normal, IL is the perfect place to base your extended business stay in the Bloomington - Normal area. Our hotel near the BMI Airport is also centrally located near State Farm, Country Companies, BroMenn, AFNI, Mitsubishi Motors North America, Illinois State University and many government offices. Our extended stay hotel in Normal, Illinois features premium amenities, including a lovely outdoor patio with two barbecue grills, a state-of-the-art fitness center and the Candlewood Cupboard convenience store where you can grab a quick meal or snack. Candlewood Suites in Bloomington - Normal invites you to consider us home. ... more   less 
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Also Known As:
Candlewood Suites Bloomington-Normal Hotel Bloomington
Candlewood Bloomington
Bloomington Candlewood Suites
Candlewood Suites Bloomington-Normal IL

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