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“Best hotel in Bloomington Normal!”

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Bloomington-Normal Marriott Hotel & Conference Center
Ranked #3 of 11 Hotels in Normal
Certificate of Excellence
GreenLeadersSilver level
Eden Prairie
Level Contributor
8 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
“Best hotel in Bloomington Normal!”
4 of 5 bubbles Reviewed April 27, 2014

Having an athlete at ISU, we travel to Bloomington Normal a number of times a year for games and visits and have stayed at every Hilton and Marriott property in the area. There is no contest. . .this hotel trumps them all in terms of property and service. On my most recent visit, Jesi was fantastic in helping me to get into my room a few hours early so I was able to get some work done while I was there. The hostess in the concierge lounge was pleasant and clearly took pride in her work. . .so nice to see these days. And the bellmen/valet are just great. I only have a couple of criticisms. . . Housekeeping was adequate, but much below what I have seen in other hotels (I travel quite a bit). I always tip housekeeping and we came back to find pillows still on the floor, bed was made, but rumpled, wrappers still laying around. . .just those things that you would expect to be taken care of in a hotel of this level. In addition we noted that dishes sat in the hall for very long periods of time (usually all day or all night). You would expect someone to be walking the floors periodically to catch that. Also the parking rate is ridiculous for a town this size. Don't bother with the Hiltons in this town. . .stick with the Courtyard or this hotel. . .you will be much happier!

  • Stayed April 2014, traveled with family
    • Value
    • Location
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    • Cleanliness
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Helpful?
Thank Catherine W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JeffPritts, General Manager at Bloomington-Normal Marriott Hotel & Conference Center, responded to this review, June 10, 2014
Catherine, thank you for your letter. Housekeeping is usually better than what you experienced and I will be sure to make sure your comments are shared with them. You are also correct that the Room Service trays should be cleaned up more frequently, our new F&B team has this as one of thier top priorities as they can quickly clutter up our hallways.

Sincerely,
Jeff P
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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360 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (69)
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usa
Level Contributor
27 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
4 of 5 bubbles Reviewed April 14, 2014

We stayed over Thanksgiving and had a great time! The hotel is ideally situated near shops, restaurants, and our favorite, the Children's Museum. The room was a perfect size for my husband and I and our 3 small children--everything was clean, the staff was kind, and the parking was free. After having stayed at a variety of hotels in Bloomington over the years, this is definitely in my top 2.

  • Stayed November 2013, traveled with family
    • Value
    • Location
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Helpful?
1 Thank kendier
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JeffPritts, General Manager at Bloomington-Normal Marriott Hotel & Conference Center, responded to this review, April 16, 2014
Great review, not many people know just how close we are to the Children's Museum. The town of Normal built an incredible museum for kids and we are glad they are here.

Sincerely,
Jeff P
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Glenview, Illinois, United States
Level Contributor
39 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
3 of 5 bubbles Reviewed April 14, 2014 via mobile

The good news first. This hotel is very convenient because we use it to make visits to ISU. The accommodations are lovely. The rooms are nicely sized and comfortably furnished. All the staff members we encountered were friendly and welcoming (shout out to Elice, LaShon and Brittany). Our major complaint, though, is with the food. It just isn't very good. We ordered room service for breakfast and to be honest, with the exception of the bacon, everything tasted as if it was made from freeze-dried ingredients. There are plenty of restaurants in the area but for the rate we paid, we expected higher quality food. We also wish that the hotel would consider becoming pet-friendly. We plan on making frequent visits to our ISU student and we want to include our dog. This will now be a major factor in future plans.

Stayed April 2014, traveled with family
Helpful?
Thank Julie T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JeffPritts, General Manager at Bloomington-Normal Marriott Hotel & Conference Center, responded to this review, April 16, 2014
We too noticed some concerns with our culinary team and we now have an entirely new management staff in the kitchen. New menus are on their way and our prior executive chef has returned from the Walnut Room at Macy's to take us back to our prior greatness. As a dog lover and owner I wish I had better news about pets, but maybe in the future full service Marriotts will make the change as a brand and we will be able to accept them.

Sincerely,
Jeff P
General Manager
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Elk Grove Village
Level Contributor
16 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 bubbles Reviewed April 6, 2014

Location, location, location! Uptown Normal offers several restaurant and shopping options and across the street from ISU -- there's no better location for ISU parents when visiting campus. The rooms are comfortable although not overly spacious (haven't seen rooms with pullout beds, for example) -- but two queen beds is enough for most families. The lobby, pool, restaurant and fitness center are also better than many other properties in the area. The staff are always professional and polite. Parking deck is very convenient and connected to hotel. My only frustration is that the room price fluctuates by as much as $80-100 depending on when you visit so be sure to pay attention to the rate. At times it is quite high which may prohibit some from staying here. It also fills up quickly when there are popular events on campus so be sure to book early if you want to stay here for parents weekend or Homecoming!

  • Stayed April 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Steve S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JeffPritts, General Manager at Bloomington-Normal Marriott Hotel & Conference Center, responded to this review, April 16, 2014
Great picture and great review. Thank you for taking the time to review us. The big ISU weekends definitely fill us up and fluctate our price, so great advice to those looking to stay on the big weekends.

Sincerely,
Jeff P
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Chicago
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 bubbles Reviewed April 6, 2014

This hotel tries to promote itself as a convention center but their provide internet service is atrocious. I've spent the last two days in one of their ballrooms and we have only been able to get half the amount done that we should have accomplished purely due to how slow the internet connection has been.

Guest room was very nice although two lights were out and one of the fire alarms kept clicking like an old clock.

  • Stayed April 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Helpful?
Thank jeremycurl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JeffPritts, General Manager at Bloomington-Normal Marriott Hotel & Conference Center, responded to this review, April 16, 2014
Thank you for your response. Internet in the convention center is based on your group and we have up to 40MB available in the conference center at any given time. It sounds like you may have been trying to connect to the complimentary internet in the lobby that bleeds over a little into the convention center. I apologize for any inconvenience you may have had, make sure at the next meeting to ask the event planner if they have internet available for your group and I'm sure you will be amazed at the speed and reliability of our internet.

Sincerely,

Jeff P
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Morton, Illinois
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 bubbles Reviewed March 24, 2014

You had a chance to win a convert from Sheraton this weekend, but you blew it. I usually stay in Sheratons when I travel but decided because of location driven circumstances to stay in a Marriott this week.


You have a great property, but your organization needs a refresher course in customer satisfaction. You left me with a lot of questions about your business practices and regard for your customers.


You charge $4 for cheap Nestle water I could have purchased for pennies anywhere? You place it in the refrigerator with a small tag and even tinier price. This is pure and simple trickery.


You charge for Wi-Fi in the rooms, even though the Town of Normal has free Wi-Fi?


You don't inform your customers where to park for free and therefore they are charged $8 in a town the size of Normal. Really?


You don't honor government rates for municipal employees but you do for federal employees?


All of these concerns could have been easily rectified even after the fact, but what I have observed is what appears to be an endemic corporate culture that values the quick profit over the potential for life long loyalty.

  • Stayed March 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
1 Thank Christopher F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JeffPritts, General Manager at Bloomington-Normal Marriott Hotel & Conference Center, responded to this review, March 25, 2014
Thank you for letting us know about your frustrations in the hotel. The in-room bottle water is a convenience for the guest. Our coffee shop or even the CVS next door offer bottle water as well if needed. The wi-fi is complimentary at a much greater bandwidth than the towns wi-fi which is not available in most rooms due to strength of signal. In room is at charge if you need larger bandwidth. The parking should have been pointed out at check in, my apologies if was not. The hotel does lease the space from the Town of Normal for parking as we do not have our own parking deck. Your government rate is as frustrating to us as it is to you. The legislature has not raised the State Per diem but only a $1 in the last 20 years. Hotels throughout the state, except Chicago where the per diem is more than double ours, are quickly eliminating the state rate. Your letter will be most helpful for us as we try and pass the current bill in congress for it to mirror the Federal Rate.
Sincerely,
Jeff P
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Round Lake Beach, Illinois
Level Contributor
23 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
4 of 5 bubbles Reviewed March 23, 2014

Usually don't stay at a Marriott, but this one was well worth the money. Our room was clean, quiet, and comfortable. The staff was friendly and helpful. I definitely will stay at this hotel again if I'm ever in Bloomington.

  • Stayed March 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank PJ1600
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JeffPritts, General Manager at Bloomington-Normal Marriott Hotel & Conference Center, responded to this review, March 25, 2014
Thank you for letting others know about your stay with us. We take great pride in the upkeep and friendliness of our employees.

Sincerley,
Jeff P
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Bloomington-Normal Marriott Hotel & Conference Center

Property: Bloomington-Normal Marriott Hotel & Conference Center
Address: 201 Broadway, Normal, Bloomington-Normal, IL 61761-3200
Phone Number:
Location: United States > Illinois > Bloomington-Normal > Normal
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#2 Green Hotel in Normal
#4 Family Hotel in Normal
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Bloomington-Normal Marriott Hotel & Conference Center 3.5*
Number of rooms: 228
Official Description (provided by the hotel):
The only AAA Four Diamond Hotel between Chicago and St. Louis. We have two concierge floors with a private lounge for your most important clients. Four Diamond service as only Marriott and John Q. Hammons can provide and a location directly between uptown Normal and Illinois State University. We are also within walking distance of the Amtrak station. The only hotel in town to provide covered parking and a skywalk from the town's adjoining garage. ... more   less 
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Also Known As:
Bloomington - Normal Marriott Hotel And Conference Center
Bloomington - Normal Marriott Hotel Normal
Bloomington-Normal Marriott Hotel & Conference Center IL

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