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“Great family quick trip weekend”

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Bloomington-Normal Marriott Hotel & Conference Center
Ranked #3 of 11 Hotels in Normal
Certificate of Excellence
GreenLeadersSilver level
Moline, Illinois
Level Contributor
13 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
“Great family quick trip weekend”
Reviewed July 27, 2013

I have stayed at this hotel a number of times for business; however, decided to bring my 3 kids for a quick weekend away trip to celebrate a birthday. The room was very clean and ready on time, the restaurant provided a wonderful breakfast buffet (great for my teens), and after dinner and activities in the downtown area, we came back to swim and soak in the hot tub.

The staff at this location are fantastic. They always accommodate our large staff when there on business and this time upon learning it was my daughter's birthday, we returned to our room to find a gift basket full of children's snacks and a piece of cake with a special happy birthday note. She was elated! Be sure to hit the chocolate shoppe on your way out of town - it's just minutes from the hotel!

  • Stayed March 2013, traveled with family
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Helpful?
Thank yminil
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JeffPritts, General Manager at Bloomington-Normal Marriott Hotel & Conference Center, responded to this review, August 21, 2013
So glad your business trips were great enough to bring your family here for a get-away. Our staff loves to go above and beyond for special occasions and it sounds like they did just that for your daughter's birthday.

Sincerely,

Jeff P

General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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365 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (69)
Date | Rating
  • English first
  • Italian first
  • Portuguese first
  • Spanish first
  • Swedish first
  • Any
English first
Westmont, Illinois
Level Contributor
30 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed July 27, 2013

Stayed there while doing a college visit. It was great! Staff was GREAT!! We enjoyed the pool area. We only had some starbucks, so I can't comment on the food. The hotel has many stores and eateries near by so it's great to be able to just go out and explore.

  • Stayed July 2013, traveled with family
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Helpful?
Thank cubswin1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JeffPritts, General Manager at Bloomington-Normal Marriott Hotel & Conference Center, responded to this review, August 21, 2013
Being located on the edge of ISU campus makes us a perfect place for incoming students and visitors. Glad you enjoyed your stay and hopefully we will see you again in the future.

Sincerely,

Jeff P
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Carlsbad, California
Level Contributor
41 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed July 20, 2013

Right up against the funky college vibe of a restored small town in Illinois, walking distance to ISU campus, in the heart of downtown Normal, complete with tasty restaurants and an awesome bookstore where you can get lost for hours 3 blocks away , an indy movie theatre, , not to mention a great family type bike trail AND the Amtrak station (bring your earplugs, except if you're like me and actually LIKE the train whistles, crossing dings and horns). Rooms easily accommodated a family of a mom and 2 adult daughters.in-hotel restaurant food beyond expectations and near Chicago quality. Parking easy and on-site. I couldn't believe valet parking for $5!
For people leaving at 4 am to catch a Chicago flight, there is a 24 hour diner restaurant 2 blocks away we didn't try.
Another plus- coin op washer and dryer!

Only 1 problem- at 2 am daughter had a stomach ache, front desk did not have any access to over the counter medicines and I didn't want to drive alone at night to an unfamiliar 24 hour pharmacy.

Room Tip: no matter where you are, train noise may be a concern. bring earplugs if you are a light sleeper.
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  • Stayed May 2013, traveled on business
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Helpful?
1 Thank momof3frenchhornists
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JeffPritts, General Manager at Bloomington-Normal Marriott Hotel & Conference Center, responded to this review, November 7, 2013
Thank you for the great review, there is certainly tons of things to do here in Uptown Normal. My desk staff should have sent our security person over to the 24 hour CVS located just outside our door for you. They will be sure to do this if it ever happens again.

Sincerely,
Jeff P
General Manager
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Houston, TX
Level Contributor
112 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
Reviewed July 14, 2013

I have to say this location shouldn't be called a Marriott. It is by far one of the dirtiest rooms I've ever stayed in. The rim below the toilet seat was dirty, the floor below the sink was dirty and full of long black hairs (I have short blonde hair) and the shower had the same long black hairs everywhere. We had glass on the floor over by the window and chair, we only had 2 bath towels and both soap boxes were set up with the other amenities, but totally empty. Not what we expected from the name Marriott.

  • Stayed July 2013, traveled with family
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Helpful?
1 Thank lsullivan68
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JeffPritts, General Manager at Bloomington-Normal Marriott Hotel & Conference Center, responded to this review, November 7, 2013
My apologies for the room it was certainly an exception to the rule. Our housekeeping staff has been ranked in the top 10% of all Marriotts for cleanliness for four straight years. We have addressed the failure with those involved.

Sincerely,
Jeff P
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Champaign, Illinois
Level Contributor
18 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed July 10, 2013

I travel almost every week for business and don't take time to leave a review on each hotel. I am a Gold/nearly Platinum member this year, so I can compare Marriott hotels. This hotel staff was pleasant and the concierge level attendants were helpful. It had the typical comfort of a king-sized bed, clean sheets and a clean bathroom. However, it lacked the fresh scents associated with The Marriott brand from the entrance, through the lobby, up through the elevators and even into the concierge level hallway. It had a stale (cigarette) odor (Maybe the vacuums require cleaning?). Everything was tidy and straight, but didn't seem to have that expected clean scent of a Marriott. Also, the temperature in the room was warm upon my evening arrival ; I suggest that the room-darkening drapes be drawn in the guest rooms and hallways during hot summer days to help cool areas. The maid needed to restock the coffee and tea bag services in room 726. They did have free parking across the street in an easy access garage (keep your room key for your EXIT) and there is a shuttle service to the airport if you phone ahead to the front desk. sadly, there is a train that blows its' horn at 5:30am just behind the parking garage and adjacent to the hotels entry. This is a nice "college town Marriott" but needs attention to first impressions for all five senses of patrons.

Room Tip: Light sleepers should ask for a room away from the train track/garage side. There is a skywalk from...
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  • Stayed June 2013, traveled on business
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Helpful?
1 Thank Bizman92
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JeffPritts, General Manager at Bloomington-Normal Marriott Hotel & Conference Center, responded to this review, November 7, 2013
Thank you for your review. The town is working on making the area a quiet zone with no train horns. This should be in effect by mid summer next year.

Sincerely,
Jeff P
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
Reviewed July 7, 2013

Friendly staff, very clean room, restaurant and lobby area! Love the accommodations and jacuzzi tub in our room! It was luxurious! Room service was excellent as well and very accommodating to our three picky children. We were able to book at the last minute due to an unforeseen change of plans with no issues. They even upgraded us to a suite! The private lounge was very clean and had a wide variety of breakfast items. Staff that morning was very friendly and even had cartoons on for the kiddos! Very kid friendly and clean. We would stay there again any time.

  • Stayed June 2013
    • Value
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Helpful?
Thank Durdaa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JeffPritts, General Manager at Bloomington-Normal Marriott Hotel & Conference Center, responded to this review, November 7, 2013
Sounds like they upgrade you to our Presidential Suite. It is a truly amazing room. Glad you enjoyed your trip.

Sincerely,
Jeff P
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
DeWitt, Iowa
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed July 7, 2013

Wonderful room, Bed was very comfortable. great breakfast, the server in concierge lounge very friendly and provided service with a smile! Made sure there was plenty for everyone and ordered more bacon and eggs when they were low. Taylor took great care of us. Will stay here again!
just had a bit of trouble figuring out the light switches, very high tech!

  • Stayed June 2013, traveled with family
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Helpful?
Thank Jay S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JeffPritts, General Manager at Bloomington-Normal Marriott Hotel & Conference Center, responded to this review, November 7, 2013
Our concierge lounge is the only one in town and consistently ranks among Marriott's best for service. Thanks for sharing your experiences with the TA faithful.

Sincerely,
Jeff P
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Bloomington-Normal Marriott Hotel & Conference Center

Property: Bloomington-Normal Marriott Hotel & Conference Center
Address: 201 Broadway Avenue, Normal, Bloomington-Normal, IL 61761
Phone Number:
Location: United States > Illinois > Bloomington-Normal > Normal
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#2 Green Hotel in Normal
#4 Family Hotel in Normal
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Bloomington-Normal Marriott Hotel & Conference Center 3.5*
Number of rooms: 228
Official Description (provided by the hotel):
Bloomington-Normal Marriott Hotel & Conference Center is the only AAA Four Diamond hotel between Chicago and St. Louis. We have two concierge floors with a private lounge for your most important clients. Four Diamond service as only Marriott and John Q. Hammons can provide awaits at our hotel in Normal, Illinois. Stay with us and enjoy a location directly between uptown Normal and Illinois State University. We are also within walking distance of the Amtrak station. We are the only hotel in town to provide covered parking and a skywalk from the town's adjoining garage. ... more   less 
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Also Known As:
Bloomington - Normal Marriott Hotel And Conference Center
Bloomington - Normal Marriott Hotel Normal
Bloomington-Normal Marriott Hotel & Conference Center IL

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