Our large family had planned a reunion for next year and reserved two homes to accommodate us. Once we secured the contract and made our down payment our family started making travel plans. Unfortunately for us the owner decided they'd rather have the houses that week. So despite having a contract and a down payment our reservation was cancelled. The less than helpful staff simple told us we were simply out of luck, apparently because the owner was more important.
After scrambling and re-arranging the travel of dozens of people we were able to get better accommodations at a better price at the Nauvoo Villas. They were also willing to not go back on their word and their legal contracts on whim. I'm glad not every rental company in the area is dishonest.
Never make a reservation for this property unless your willing to take the risk it can be cancelled on a whim.
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