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“Waste of time”

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Country Inn & Suites By Carlson, Naperville
Ranked #6 of 18 Hotels in Naperville
Certificate of Excellence
Reviewed April 28, 2014

We return to this area several times per year to see our grandchildren and one of our highlights is a hotel stay and an all day pool visit for some special moments with these precious kids. We check in specifically on Friday night to attend a Gala event then picked our grandchildren up only to enter and Ice Cold pool. Could not have been more than 60-65 degrees. Our pool little 7 yr Izzy's lips turned blue after only 15 minutes and we had to take her pack to the room and a warm tub bath to warm her up. We spoke with the manager on duty Saturday afternoon and she apologized and called maintenance. It never did warm up all through the evening. I spoke with the on-duty manager on Sunday and he said they had to add water causing the cold - really! all day! He offered me $20.00 off of a 2 night stay. A been there since Thursday and they said that it was freezing on Thursday and Friday. If you want a hotel it's average at best as there are no pillow-top mattresses here. Very hard mattress and pillows.

  • Stayed: April 2014, traveled with family
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2  Thank Cheri H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sandra W, General Manager at Country Inn & Suites By Carlson, Naperville, responded to this reviewResponded May 16, 2014

Thank you for taking the time to share your feedback. We apologize for the dissatisfaction of your stay, and take the time to listen to your constructive comments so we can continually improve our services. We regret your getaway with your grandchildren was not as anticipated, and hope for another opportunity to exceed your expectations.

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487 - 493 of 641 reviews

Reviewed April 19, 2014

We have stayed here 2 times with our toddler & has worked out perfectly for us as a place to stay the night before going to the Shedd Aquarium. We go to the outlets in Aurora & the children's museum in Naperville so plenty to do in town and only 40 min. to Chicago. Yes the decor is outdated & it's nothing fancy but for us that really doesn't make much difference for a family trip. Breakfast is good & a lot to choose from, cookies are at the front desk (wish they were still homemade though!), nice lounge area with tv and bar by the lobby, pool table, nice courtyard, micro & fridge in the room, room seemed clean except for some hair in the bathroom which I cleaned up--would just suggest maybe having housekeeping be a little more thorough with that as I think that is very important when staying away from home. Only other cleanliness issue was popcorn all over the carpet in the lounge from the night before, the over all atmosphere of the hotel is great, just maybe paying attention to the details of upkeep a little more wouldn't hurt :)

Stayed: April 2014, traveled with family
1  Thank IL4891
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sandra W, General Manager at Country Inn & Suites By Carlson, Naperville, responded to this reviewResponded May 2, 2014

A returning guest is our greatest compliment, and we are so happy you have found our hotel to be the perfect location that allows easy access to all of the great attractions in and around the Naperville area. We take your comments very seriously, and will be sure to share them with our team in our ongoing effort to ensure a comfortable and relaxing atmosphere for our guests. Thank you so much for your business. We look forward to your next visit.

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Reviewed April 15, 2014

Easily one of the best Country Inns I've stayed in.

Pool table, outdoor enclosed courtyard, meeting rooms, a bar, big TVs, BIG breakfast(much greater selection than typical Country Inns), clean carpet throughout. Room was kept nice in appearance and clean.

Property is located off the main drag in corp center area, so quite peaceful, especially on a weekend.

Great stay, would gladly stay again at this property.

  • Stayed: April 2014, traveled on business
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1  Thank SweetWillie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sandra W, General Manager at Country Inn & Suites By Carlson, Naperville, responded to this reviewResponded May 2, 2014

We are so delighted that you enjoyed your stay with us, and that you found our location to be a good fit for your needs. We pride ourselves in going above and beyond to make each and every one of our guests feel at home, and will be sure to share your kind comments with our team. We appreciate your loyalty to Country Inn & Suites, and will look forward to the opportunity of welcoming you back very soon.

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Reviewed March 31, 2014

Although this hotel is off the main rd it really is a gem. The staff is VERY eager to help in any way possible. Hotel is clean and well kept. We were there with a group of people and they allowed us to eat in the breakfast area. They brought us plates, napkins, cups and ice. The breakfast was very good. I loved everything about this hotel. Highly recommend!

  • Stayed: March 2014, traveled with family
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1  Thank Marcie3303
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sandra W, General Manager at Country Inn & Suites By Carlson, Naperville, responded to this reviewResponded April 1, 2014

Hello Marcie3303! It is nice to read such terrific comments about your recent visit, and we appreciate you for sharing your experience. We are delighted you enjoyed your stay, and hope to have the opportunity of welcoming you and your family again very soon. Best wishes to you!

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Reviewed March 26, 2014

We recently booked this hotel as the group hotel for our daughter wedding guests. They were so accomodating and the rooms were very nice. The lounge area in the lobby was perfect for everyone to get together after the reception and we utilized it until 3:30 in the morning. The breakfast the next morning was a nice treat. Not "restaurant" quality but as a free breakfast you couldn't beat it. Eggs, Sausage, Bacon, Toast, Waffles, Fruit, Cereal. it was good. If you are booking for group reservations, Lauren Johnston is the best. Very cheerful, and helpful. If I ever needed a room in this area again, I would certainly stay here.
My only complaint is that the elevators were a little noisy and questionable. Kind of had an uneasy feeling using them. However, they were being inspected while we were there so they had it handled.

  • Stayed: March 2014, traveled with family
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1  Thank toocansam
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sandra W, General Manager at Country Inn & Suites By Carlson, Naperville, responded to this reviewResponded April 1, 2014

Hello Toocansam! Congratulations on your daughter's wedding, and thank you so much for inviting our hotel to be a part of such a special occasion! We loved having you and your friends and family as our guests, and appreciate your compliments to our team and our hospitality. We hope to see you again -- perhaps for a first anniversary celebration!

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Reviewed March 23, 2014

Everyone here was ready to do whatever needed to insure our stay was complete. I do want to single out Catie for taking time and finding a way to solve the questions raised by a family here for the first time. Special thanks also to Lisa for getting us to our train on short notice. All the staff was great but these two ladies stepped up. I would say the customer service bar has been set high by these two. My sons enjoyed hearing story's of our drivers home town as he got us to our appointments.

  • Stayed: March 2014
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1  Thank Ursula N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed March 22, 2014 via mobile

No complaints at all. We stayed for 1 night, as a family. My son (9) loved the pool. I loved the plentiful breakfast and free Wi-Fi. My wife loved the comfy pillows and beds. I would definitely return. Plenty to do in the area, if you have a vehicle.

Stayed: March 2014
2  Thank gfox3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sandra W, General Manager at Country Inn & Suites By Carlson, Naperville, responded to this reviewResponded May 16, 2014

Thank you for sharing your comments regarding your recent visit. We are delighted you enjoyed the many amenities of our hotel, and found our location well suited for exploring all of that Naperville has to offer. We will look forward to seeing you again, and appreciate your business.

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Additional Information about Country Inn & Suites By Carlson, Naperville

Address: 1837 Centre Point Cir, Naperville, IL 60563-9363
Phone Number:
Location: United States > Illinois > Naperville
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#4 Family Hotel in Naperville
#6 Romantic Hotel in Naperville
#6 Business Hotel in Naperville
Price Range: $78 - $138 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Country Inn & Suites By Carlson, Naperville 2.5*
Number of rooms: 143
Reservation Options:
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Also Known As:
Country Inn And Suites Naperville
Country Inn & Suites Naperville Hotel Naperville
Country Inn Naperville
Naperville Country Inn

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