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“Excellent service at the Naperville Country Inn & Suites”

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Country Inn & Suites By Carlson, Naperville
Ranked #5 of 18 Hotels in Naperville
Certificate of Excellence
Reviewed September 9, 2013

The front desk staff consisting of Brian, Mike, Johnny and Emma were most professional, courteous, friendly and knowledgeable of their jobs and went above and beyond to make our stay a very pleasant and enjoyable one. My wife and I will definitely stay at this hotel whenever we're in the area.

  • Stayed: September 2013, traveled with family
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1  Thank Paul K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sandra W, General Manager at Country Inn & Suites By Carlson, Naperville, responded to this reviewResponded September 23, 2013

Hello Paul K! Thank you so very much for staying with us during your recent visit to Naperville, and for your very kind recognition of our team. We take extreme pride in our committed effort to ensure that each and every one of our guests is highly satisfied, and love to hear when we have succeeded! We will look forward to seeing you and your wife again very soon.

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500 - 506 of 630 reviews

Reviewed September 3, 2013

Good value for the Naperville area with a free shuttle to take you anywhere within a 10 mile radius. Rooms were vert spacious with a microwave and refrigerator in our large suite. We had a pull out sofa bed and a private bed with french doors. The nice plus was the amazing breakfast from scrambled eggs, bacon, sausage links, potatoes, pancakes, waffles, oatmeal to most anything else you can think of. Nice big lobby with a small bar, pool table, big screen TV and lots of room. There is also a very nice courtyard outside within the inside of the hotel. On a whole, I would definitely stay here again!!!

  • Stayed: August 2013, traveled as a couple
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1  Thank WenLeeWard
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sandra W, General Manager at Country Inn & Suites By Carlson, Naperville, responded to this reviewResponded September 13, 2013

Thank you for taking the time to share your wonderful comments about your recent stay. We are so happy you enjoyed our scrumptious breakfast, and that you were able to enjoy our courtyard. We take extreme pride in our effort to make every guest a satisfied guest, and we appreciate your feedback. We will look forward to your next visit.

Please friend us on Facebook to stay informed of our upcoming specials!

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Reviewed September 1, 2013

We stayed here for 2 days. Check-in was smooth and got a great room. The real plus was the breakfast. Best we had in a long time, real scrambled eggs, several meat options, good refill.
Property begins to show its age, but no issues so far.

  • Stayed: August 2013, traveled as a couple
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Thank hotelzoeker
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sandra W, General Manager at Country Inn & Suites By Carlson, Naperville, responded to this reviewResponded September 3, 2013

Thank you for taking the time to write about your recent visit. We are delighted to read that you enjoyed your room, and our breakfast buffet. We measure our success one guest at a time, and truly appreciate your feedback. We hope to see you again soon!

Please friend us on Facebook to stay informed of our upcoming specials!

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Reviewed August 31, 2013

Good value hotel in corporate area of Naperville. Rooms have fridge and microwave and are fairly priced. Bedding very comfortable. Breakfast area well equipped with hot and cold choices. Nice homey lobby with couches, pool table, bar and popcorn and cookies each evening. Nice courtyard in center of hotel too.

One word of caution, they do offer bottled water in the room for $2 each, we were somehow charged for a water we did not use, check your bill before you leave.

Staff very helpful, though no safe deposit boxes in room, they did have them available at the front desk. I would recommend leaving computers and valuables in these if you are headed to Chicago, better safe than sorry

Room Tip: Elevator was out for a day, so choose a room on the first floor if this is an issue
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  • Stayed: August 2013, traveled with family
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Thank whalewatcher09
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sandra W, General Manager at Country Inn & Suites By Carlson, Naperville, responded to this reviewResponded September 3, 2013

Hello! We are delighted to read you enjoyed your recent visit to our hotel, and appreciate you taking the time to share your feedback. We take a lot of pride in our efforts to provide a welcoming and comfortable atmosphere for all of our guests, and thank you for the recognition.

We do apologize for any incorrect postings on your bill, and invite you to call the hotel to discuss your concerns.

We hope to see you again soon!

Please friend us on Facebook to stay informed of our upcoming specials!

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Reviewed August 29, 2013

We stayed here when we had to stay overnight for our missing baggage. The staff could not do enough for us at very short notice given the circumstances. The hotel was adequate and the room was spacious and had a desk and chairs in. The breakfast was plenty and a wide range was available. The décor was clean and tidy.

Room Tip: No problems, the hotel is away from any roads.
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  • Stayed: August 2013, traveled with family
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Thank Steve130663
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sandra W, General Manager at Country Inn & Suites By Carlson, Naperville, responded to this reviewResponded September 3, 2013

So sorry to read about your missing baggage, but delighted that we had the opportunity to welcome you as our guests. We are very appreciative of your kind comments regarding our staff and hotel accommodations, and hope we have the opportunity to see you again under different circumstances. It will be our pleasure to welcome you!

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Reviewed August 28, 2013

My friend and I got in the car and drove to Naperille for a quick one night getaway. On the way, my friend called several hotels and asked if there was a shuttle to the cute downtown. Only this hotel and one other offer a free shuttle. When I checked in I got a better rate than planning ahead! The lobby bar was a nice surprise and Bob was a fun bartender. The ride to the downtown on the shuttle bus was smooth and we will return to this hotel!

Room Tip: There are suites as well as hotel rooms but even the hotel rooms include a microwave and fridge.
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  • Stayed: August 2013, traveled with friends
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Thank jenrockford
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sandra W, General Manager at Country Inn & Suites By Carlson, Naperville, responded to this reviewResponded August 29, 2013

Hello! Thank you so much for taking the time to write about your fun visit to Naperville. We are delighted to read you enjoyed your stay, and found our shuttle service to meet your needs (hope you enjoyed downtown Naperville and its many fun venues). We absolutely love reading nice comments about our team, and will be sure to pass along your kind recognition of Bob.

We will look forward to the opportunity of welcoming you again soon.

Please friend us on Facebook to stay informed of our upcoming specials!

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Reviewed August 6, 2013

Had a great stay from August 4-7, staff at front desk was exceptional! All staff was friendly and helpful, no matter what their position. My room was clean with every necessary amenity, with a GREAT bed. Exercise room was good, very clean, but could have used a little more equipment. Breakfast was consistently excellent.

  • Stayed: August 2013, traveled on business
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Thank Erick S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sandra W, General Manager at Country Inn & Suites By Carlson, Naperville, responded to this reviewResponded September 3, 2013

What a wonderful review of your recent visit with us! We are so happy you enjoyed your stay, and thank you so very much for taking the time to share your feedback and compliments. We will look forward to seeing you again soon!

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Additional Information about Country Inn & Suites By Carlson, Naperville

Address: 1837 Centre Point Cir, Naperville, IL 60563-9363
Phone Number:
Location: United States > Illinois > Naperville
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#4 Family Hotel in Naperville
#6 Business Hotel in Naperville
#6 Romantic Hotel in Naperville
Price Range: $90 - $151 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Country Inn & Suites By Carlson, Naperville 2.5*
Number of rooms: 143
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Also Known As:
Country Inn And Suites Naperville
Country Inn & Suites Naperville Hotel Naperville
Country Inn Naperville
Naperville Country Inn

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