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“Unexpected stay” 5 of 5 stars
Review of Country Inn & Suites By Carlson, Naperville

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Country Inn & Suites By Carlson, Naperville
Ranked #6 of 18 Hotels in Naperville
Richmond, United Kingdom
Level Contributor
24 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
“Unexpected stay”
5 of 5 stars Reviewed August 29, 2013

We stayed here when we had to stay overnight for our missing baggage. The staff could not do enough for us at very short notice given the circumstances. The hotel was adequate and the room was spacious and had a desk and chairs in. The breakfast was plenty and a wide range was available. The décor was clean and tidy.

Room Tip: No problems, the hotel is away from any roads.
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  • Stayed August 2013, traveled with family
    • 3 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank Steve130663
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sandra W, General Manager at Country Inn & Suites By Carlson, Naperville, responded to this review, September 3, 2013
So sorry to read about your missing baggage, but delighted that we had the opportunity to welcome you as our guests. We are very appreciative of your kind comments regarding our staff and hotel accommodations, and hope we have the opportunity to see you again under different circumstances. It will be our pleasure to welcome you!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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469 reviews from our community

Traveler rating
    245
    118
    52
    44
    10
See reviews for
193
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132
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (64)
Date | Rating
  • English first
  • German first
  • Russian first
  • Spanish first
  • Any
English first
Palm Springs, California
Level Contributor
80 reviews
39 hotel reviews
common_n_hotel_reviews_1bd8 55 helpful votes
4 of 5 stars Reviewed August 28, 2013

My friend and I got in the car and drove to Naperille for a quick one night getaway. On the way, my friend called several hotels and asked if there was a shuttle to the cute downtown. Only this hotel and one other offer a free shuttle. When I checked in I got a better rate than planning ahead! The lobby bar was a nice surprise and Bob was a fun bartender. The ride to the downtown on the shuttle bus was smooth and we will return to this hotel!

Room Tip: There are suites as well as hotel rooms but even the hotel rooms include a microwave and fridge.
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  • Stayed August 2013, traveled with friends
    • 5 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank jenrockford
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sandra W, General Manager at Country Inn & Suites By Carlson, Naperville, responded to this review, August 29, 2013
Hello! Thank you so much for taking the time to write about your fun visit to Naperville. We are delighted to read you enjoyed your stay, and found our shuttle service to meet your needs (hope you enjoyed downtown Naperville and its many fun venues). We absolutely love reading nice comments about our team, and will be sure to pass along your kind recognition of Bob.

We will look forward to the opportunity of welcoming you again soon.

Please friend us on Facebook to stay informed of our upcoming specials!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Newburgh, Indiana, United States
1 review
5 of 5 stars Reviewed August 6, 2013

Had a great stay from August 4-7, staff at front desk was exceptional! All staff was friendly and helpful, no matter what their position. My room was clean with every necessary amenity, with a GREAT bed. Exercise room was good, very clean, but could have used a little more equipment. Breakfast was consistently excellent.

  • Stayed August 2013, traveled on business
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank Erick S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sandra W, General Manager at Country Inn & Suites By Carlson, Naperville, responded to this review, September 3, 2013
What a wonderful review of your recent visit with us! We are so happy you enjoyed your stay, and thank you so very much for taking the time to share your feedback and compliments. We will look forward to seeing you again soon!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Detroit, Michigan
1 review
5 of 5 stars Reviewed July 29, 2013

As coach of a AAU basketball organization, it can be very challenging finding a reputable establishment with above board accomodations that is willing to house an immense number of teenaged athletes. Lisa, The Director of Sales, and Brian, Manager bent over backwards to ensure our stay during the Nay's National Tournament was a pleasant one. Their attention to detail made our boys feel like professional athletes. The breakfast buffet provided an assortment of nourishing foods that prepared our teams for long days of competition. From the welcome sign in the lobby, to ice cream and a welcoming star on each players door. Coming in at the end of the day to a warm cookie a clean room and a laundry room to freshen up our uniforms was just like being at home. A BIG Project ASAP Blazer shout out to Lisa and her entire staff at Country Inn & Suites in Naperville, Illinois!!!!!!!!!

Room Tip: Rooms on the upper floors have proven to much quieter (free of laundryroom, pool, conference room an...
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Green Features: Each floor is equipped with a recycle bin for those that are interested in protecting the environment. Also, there is special parking for Hybrid vehicles along with a vast number of handicap spaces.
  • Stayed July 2013, traveled on business
    • 5 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank CoachD1967
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Shiloh, Illinois
Level Contributor
33 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
3 of 5 stars Reviewed July 24, 2013

The overall stay was fine, but there were several minor things that needed improvement. The bathroom was not as clean as it should be...I HATE finding other people's hair in the tub and on the floor. The shower head was too low on the wall. I'm 5'7" and had to bend over to rinse my hair. The lighting in the bedroom was insufficient--it was only by the bed, so you could see the closet area. We traveled with 3, so reserved a suite so one member could sleep in the livingroom. Why is the door to the bedroom located between the livingroom and bathroom? That meant the person in the livingroom had to come into the bathroom to use it...so much for privacy! We've stayed at the Country Inn & Suites in Sycamore IL and the facilities were much nicer--ample lighting, sink in the wet bar area, bathroom accessible outside the bedroom.

Green Features: I appreciated a prime parking spot reserved for hybrid vehicles. Apparently my Prius was the only one there that night.
  • Stayed July 2013, traveled with family
    • 4 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 3 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank Lisa M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bradley, Illinois
Level Contributor
10 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed July 22, 2013

The room a suite was vey nice! Staff was friendly and helpfuLl., right on the money! Outstanding breakfast, with a big variety of breakfast items and the staff was always putting out more, and keeping everything cleaned up. Nice small Bar, which I did not expect! They even had a pool table in then bar area. I would stay again! Thanks for everything!

  • Stayed July 2013, traveled as a couple
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank Sabom23703
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
San Antonio, Texas
Level Contributor
24 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed July 20, 2013

Very nice hotel. Clean, everything in working order, friendly staff. The room (suite) was really spacious, well laid out and efficient. The bed was perfect. Couldn't have asked for anything more than what I got.

  • Stayed July 2013, traveled solo
    • 3 of 5 stars
      Value
    • 3 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank ccjay
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Country Inn & Suites By Carlson, Naperville

Property: Country Inn & Suites By Carlson, Naperville
Address: 1837 Centre Point Cir, Naperville, IL 60563-9363
Phone Number:
Location: United States > Illinois > Naperville
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#4 Family Hotel in Naperville
#6 Romantic Hotel in Naperville
#6 Business Hotel in Naperville
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Country Inn & Suites By Carlson, Naperville 2.5*
Number of rooms: 143
Reservation Options:
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Also Known As:
Country Inn And Suites Naperville
Country Inn & Suites Naperville Hotel Naperville
Country Inn Naperville
Naperville Country Inn

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