Three important things people should know about this place before booking. 1) I stayed at this hotel in order to take two courses near by. I had forgotten to ask for a wake up call and it was about 1:30 AM and I needed to get up at about 6:30 AM. So I called the front desk, no one answered... "bathroom break" I thought. I waited a few minutes and called again, no answer. "Hope there is no problem, I thought". I waited a few more minutes, and called again, still no one. So, I called the national number, and the first rude person I spoke to was terse and rude. They asked me to hold, and came back on and said in an accusatory tone, "I got them the first time I tried"... I was very surprised at this. There was no apology for the problem, no apology or no one manning the front desk for security, let alone at that hour. So, I asked for a Suervisor/manager, who was very nice and understanding. I explained that part of what we are paying for is security at the front desk at night, and service, otherwise why stay there... He agreed. While I was on the phone, now at about 1:45 AM, my hotel phone ran and it was a man at the front desk calling up and talking very fast, and aggressively about me needing a wake up call, so I started to explain and tell him the time. He tersely interrupted me, and told me the time I needed (apparently from the first guy at the national phone number), and I said yes that is the time, and he hung up. Again, no apology, no customer service or respect or pleasantries at all! I was shocked. The Supervisor said he would have someone call me in the morning, which did happen. After that I was pissed off, and unable to sleep and it was just shy of 2 AM by the time I got off the phone. 2) I was with a number of women, and we would take the van each morning over to the classes. There were two drivers, one fairly polite and professional, smaller gentleman. The second however, never once opened or closed the doors for any of us, so I did it for the ladies each time. One of them even spoke up about him being so rude, and he still did nothing, did not apologize, etc... He had been tipped each time to only drive us less than 1/2 mile! Really bad! He is a DRIVER, it is his job to do those things. He just sat there like an uncaring fool each day. 3) The bathroom and sheets were only cleaned every 3 days according to house keeping for long terms stays, or if we requested it. There was mold around the shower and I am fairly certain the one time I requested the bathroom to be cleaned and sheets to be changed they were not because my floss was in the toilet later that evening from the morning still! Up to you if you want to stay there, however there are at least two other hotels within thousands of feet of this one, so I would recommend staying at them! The good parts... The Morning/afternoon guy, Brian was great, the manager Mike was great, the facilities are generally clean, however, I think we should minimally expect that from any reasonable quality hotel.
- Reservation Options:
- TripAdvisor is proud to partner with Carlson, Hotels.com, Booking.com, Expedia, Travelocity, Priceline, Odigeo, Orbitz and Hotwire so you can book your Country Inn & Suites By Carlson, Naperville reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
- Also Known As:
- Country Inn And Suites Naperville
- Country Inn & Suites Naperville Hotel Naperville
- Country Inn Naperville
- Naperville Country Inn