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“Dated and Needs Help”

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Country Inn & Suites By Carlson, Naperville
Ranked #5 of 18 Hotels in Naperville
Certificate of Excellence
Frisco
Level 1 Contributor
4 reviews
3 hotel reviews
“Dated and Needs Help”
Reviewed May 17, 2013

This hotel has kinda good breakfast. It does not quite make up for the dirty furnishings, dated AC, phones, non HD TV’s (can’t read the screen / blurry) , and the finishes seem dirty. If you like a good firm bed, here it is! I found it ironic when you walked in the elevator there was a sign stating fresh updating to the hotel. It must have been the front desk. I needed a shuttle at 6 in the morning but was told I had to wait till 7. When I asked at 7 they asked if I had scheduled an appointment for it. I did not get the ride. I was sent to this hotel by my company for the week but would not stay if I had a choice. The hotel is right off the interstate so morning rush should wake you around 5:30.

  • Stayed May 2013, traveled on business
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Chris H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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606 reviews from our community

Traveler rating
    323
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    16
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (73)
Date | Rating
  • English first
  • French first
  • German first
  • Russian first
  • Spanish first
  • Any
English first
Springfield, IL
Level 6 Contributor
214 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 132 helpful votes
Reviewed May 7, 2013

We just stayed one night here. The location is not close to any attractions, but is not far from the freeway. The room was basic with an older TV, but everything was clean and in good working order. The free breakfast was one of the best of any hotel where we've stayed. It had every breakfast item that is offered at free hotel breakfasts and it was all appropriately hot or cold.

Room Tip: The hotel lobby had a pool table and a small bar. We didn't even see these when checking in.
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  • Stayed April 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Chuckospringpatch
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Minneapolis, Minnesota
Level 3 Contributor
15 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed April 21, 2013

We stayed here on a recent college visit. The hotel feels like it's located in a "business park" of town - there are no restaurants or retail within close walking distance. But restaurants are available within a 5-10 minute drive. The breakfast on Sunday morning was nicer than Monday morning (more hot selections) but still a good breakfast. Having a microwave and mini fridge was handy, especially for leftover pizza. Staff and room met expectations. We were given a Wheaton discount. Took 10-15 minutes to get to Wheaton. We will stay here again if our child attends Wheaton.

  • Stayed March 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank 4Disney71
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
1 review
Reviewed April 21, 2013

Everything was perfect. The bathroom and room were spotless. The bed was comfy. I was able to get work done and started the day with a great breakfast. The bar in the corner was a pleasant surprise after sitting through a long day of meetingd.

  • Stayed April 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank L0711
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Danville, California, United States
Level 3 Contributor
21 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed April 17, 2013

The Country Inn & Suites (Carlson) has become my go-to place to stay when in in the Naperville area. It's convenient to the E-W Tollway, reasonably close to downtown Naperville and Ogden Ave., and is also not too far away from neighboring Wheaton. The free breakfast is very good, with some variety from day to day. Nice rooms, and they provide feather-free pillows in the closet for those with allergies. I like that they have a small on-site bar if you just want a quick drink in the evening. The indoor pool and decently-equipped fitness room are plusses. Usually the rate is a very good deal.

Room Tip: Room location doesn't seem to matter much at this hotel.
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  • Stayed April 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank 735RobertS
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chicago, Illinois
Level 1 Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed April 14, 2013

Im not really a picky guy. I just tell the truth, if a customer pays for a hotel room they should get what they pay for. Check in was fine. The room once again for a hotel was out dated,the old box tv. A couch that looked like my grandparents,and a mold smell in the bathroom. With both the walls and ceiling plaster cracked.The morning breakfast was the kicker. Toaster did not work. A TV FLAT SCREEN THAT SHOULD BE IN ALL ROOMS was on a table in the middle of the dining area with all wires showing. There was no place to use to clean your hands with all the dirty hands lifting the food from the food warmers.Some can say im to picky. But really these hotels take a lot of our money every day, should we not expect to have a wonderful stay.Ill be in key west next month. Istay at the Ocean Key Resort on 0 duval st, and i have stayed there over 8 times at $400.00 a night. What that means is there are places that take pride in taking care of there guests.

Room Tip: See if any rooms have been remodled. Then choose that one away from the i88 expressway very noisy ne...
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  • Stayed April 2013, traveled solo
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
1 Thank Twozresq
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Liisa S, Director of Sales at Country Inn & Suites By Carlson, Naperville, responded to this review, April 17, 2013
We apologize you were not satisfied with the condition of the hotel during your recent stay, and appreciate you taking the time to share your experience. Your comments are valued, and will be shared with our team and used to consider improvements in the future. We would welcome the opportunity to further discuss your stay, and invite you to contact the hotel directly. Please ask for Sandra Wolf, General Manager.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Minneapolis, Minnesota
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed March 23, 2013

We stayed with a group of 75+ people and the staff couldn't have been more helpful and courteous. Whatever we needed, they took care of it. The rooms were clean and the beds were excellent. The lobby is a great gathering spot with a large fireplace and lots of comfy chairs. Breakfast was eggs, meats, waffles and more. - a great deal for the price. The shuttle took us into historic Naperville and picked us up whenever we wanted. I would definitely recommend it and would stay there again.

Room Tip: We were on the 4th floor by the back elevator - nice and quiet and convenient to the parking lot.
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  • Stayed March 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Kevin M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Country Inn & Suites By Carlson, Naperville

Property: Country Inn & Suites By Carlson, Naperville
Address: 1837 Centre Point Cir, Naperville, IL 60563-9363
Phone Number:
Location: United States > Illinois > Naperville
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#4 Family Hotel in Naperville
#6 Romantic Hotel in Naperville
#6 Business Hotel in Naperville
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Country Inn & Suites By Carlson, Naperville 2.5*
Number of rooms: 143
Reservation Options:
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Also Known As:
Country Inn And Suites Naperville
Country Inn & Suites Naperville Hotel Naperville
Country Inn Naperville
Naperville Country Inn

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