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“Very Dog Friendly and Clean”

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Red Roof PLUS+ Chicago Naperville
Ranked #8 of 18 Hotels in Naperville
Reviewed September 3, 2013

Recently stayed at the Red Roof in Naperville for 3 nights for a dog seminar I was hosting so I also had my 4 instructors stay there. The unanimous concensus was that this hotel was very clean and dog friendly, and near all sorts of restaurants and amenities. We will be staying there again.

Diane

  • Stayed: August 2013, traveled with friends
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Thank Diane S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
i0195, General Manager at Red Roof PLUS+ Chicago Naperville, responded to this reviewResponded September 6, 2013

Dear DianeS,

Thank you so my much for writing a review about your recent stay at the Naperville Red Roof Inn. I am so pleased that you enjoy stay and the fact that we are Pet Friendly.

I will make sure to share your comments with the entire team. Feedback from our guests is always welcome as we strive to continuously improve the quality of our services.

Our goal is to make each of our guest feel confident, significant, and delighted during their stay at the Naperville Red Roof Inn. It was truly a pleasure having you as our guest and we look forward to seeing you in the near future.

Kind Regards,

Cathy Wingler
General Manager

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151 - 157 of 272 reviews

Reviewed August 26, 2013

Room was a "nextgen" recently renovated room which was spacious and very clean. Desk staff was nice. Made tea with the hot water make and it tasted a little funny.... but that's what I get for not rinsing it out. Overall a good hotel and a great value.

  • Stayed: August 2013, traveled solo
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1  Thank Cody R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
i0195, General Manager at Red Roof PLUS+ Chicago Naperville, responded to this reviewResponded August 28, 2013

Dear Cody R,

Thank you for taking the time to write such a wonderful review. It is always a pleasure to hear from our guests who have had a wonderful experience while lodging at the Naperville Red Roof Inn. We try extremely hard to provide our guest with a wonderful lodging experience. It is our goal that every guest experiences a clean room, affordable rate and friendly and helpful staff members that know the meaning of having a "hospitality heart". "Nice Place, Nice Price" Words we live by here at Red Roof!”

Again, thank you for your patronage and we look forward to seeing you should your travel plans bring you back to the Naperville area.

Kind Regards,

Cathy Wingler
General Manager
i0195@redroof.com

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 12, 2013

Two people - Viri and Claribel - always smiling, always helpful, keep me coming back. They single-handedly make staying away from home a good experience. Good rates, clean rooms, and extraordinarily convenient!

Room Tip: Call ahead!
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  • Stayed: August 2013, traveled solo
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1  Thank Jeff F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
i0195, General Manager at Red Roof PLUS+ Chicago Naperville, responded to this reviewResponded August 16, 2013

Dear Jeff F,

Thank you so much for taking the time to write a review on your recent stay at the Red Roof Inn Naperville IL. I am so pleased to hear that Viri and Claribel always provide you with a good experience with their smiles and helpfulness. Your comments are truly appreciated by Viri and Claribel and the entire staff, especially when their hard work is recognized by our guests. At Red Roof Inn we strive to provide our guest with a wonderful hospitality experience. Feedback from our guests is always welcome as we strive to continuously improve the quality of our services.

It is always a pleasure having you as our guest and knowing that you consider us your home away from home. And it is our hope that we will see you in the near future.

Kind Regards,

Cathy Wingler
General Manager
i0195@redroof.com

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 5, 2013

This was our second stay, and found it to be a great place to stay. Granted, it's not the Ritz, but it is very clean and comfortable. It was exactly what we were looking for, a good, simple, clean place to stay. We'll stay here again, next time we're in the area.

Room Tip: First floor rooms are very convenient.
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  • Stayed: July 2013, traveled with family
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1  Thank Don V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
i0195, General Manager at Red Roof PLUS+ Chicago Naperville, responded to this reviewResponded August 8, 2013

Good afternoon, Don V. It was great to hear from you regarding your second stay with us here in Naperville. We are always working hard to create a warm and inviting stay experience to all of our guests here at Red Roof Inn. The entire staff is dedicated to providing clean, quiet, and comfortable rooms for you to relax in. And our front desk staff is always ready to assist in any way that we can.
We look forward to seeing you again soon. Have a great day!

John Danielson
Floating General Manager
jdanielson@redroof.com

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Reviewed August 4, 2013

This Red Roof Inn may not have a lot of amenities such as a coffee maker in the room or a hair dryer but it does have a wonderful and helpful staff with great coffee every morning in the lobby. It does not even serve breakfast but the rooms are clean and the motel is well situated to many restaurants and right off the highway. I recommend this motel to anyone who needs a place to spend the night. Just bring some unrefrigerated snacks and you will have a comfortable place to stay that provides wifi and a clean room.

Room Tip: It has an elevator so any room will be attainable
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  • Stayed: July 2013, traveled with family
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1  Thank marerita2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
i0195, General Manager at Red Roof PLUS+ Chicago Naperville, responded to this reviewResponded August 8, 2013

Good afternoon, Marerita2. And thank you for taking the time to write such a kind review of our wonderful property here in Naperville. We all take a lot of pride in providing an enjoyable experience for each and every one of our guests. I wanted to let you know that we have two room types that offer in room coffee makers, hair dryers, iron and ironing boards, microwaves, and mini fridges at this location. They are our Superior King rooms and our Deluxe Double rooms. I highly recommend trying them out during your next stay. You'll be glad you did!
Take care. And we look forward to you seeing you again soon.

John Danielson
Floating General Manager
jdanielson@redroof.com

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Reviewed July 16, 2013

was not happy with the room.. they were small.. dinky and the air did not work properly,,, the price was good but its basically a if you have to stay here. then its best to pay a higher price for a better room..

Room Tip: for a one night stay... you might have better luck getting a big bed causwe they only have doubles.n...
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  • Stayed: May 2013, traveled with family
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2  Thank Snooges80
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
i0195, General Manager at Red Roof PLUS+ Chicago Naperville, responded to this reviewResponded July 19, 2013

Dear Snooges80,

Thank you for providing your honest feedback about your recent stay with us! We value all opinions of our guests as they help provide the staff and I the necessary balance and insight. I sincerely apologize that you were disappointed with the size of your room and that the air conditioner was not working properly. We do have a Superior King room which is our largest room with a large desk area and King size be with Iron and Ironing board and in room coffee. Please know that we are at your service when it comes to resolving any issues that may arise during your stay. Again, your complete satisfaction is important to me, my team, and to Red Roof Inn, and your comments are appreciated as they allow us the chance to become better at taking care of our guests. It is our hope that you will give us the opportunity to better serve in the future.

Kind Regards,

Cathy Wingler
General Manager
I0195@redroof.com

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 5, 2013

We had to stay at this property due to major car trouble. Big mistake. We had a 1 King Deluxe and a standard 2 queen. We were well overcharged and even though they knew we would be at the location for over 1 week, they continued to flucuiate our rate.
We were in a less then ideal solution and they took complete advantage of us not having transportation.
The hotel did recieve the Red Roof quantity of an upgrade but it is still rn down and in need of not only a paint job but better clientile. I do not recommend anyone stay let alone any one with a family. Pets do stay free which did save us in terms of a pet fee, but I would have paid that to stay some place else. I don't like staying in Red Roof to begin with and only stay for quick nap anyway, but I will NEVER stay with this property again.

Room Tip: Any room off this property
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  • Stayed: May 2013, traveled with family
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1  Thank Kim J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
i0195, General Manager at Red Roof PLUS+ Chicago Naperville, responded to this reviewResponded July 7, 2013

Dear Kim J,

Thank you for allowing our team at the Red Roof Inn Naperville the opportunity to address your concern regarding your recent stay with us. I am so sorry to hear that your stay was less-than-desirable, especially given your extraordinary and unfortunate vehicle circumstances that you found yourself inn. I am sure that you had plans to be traveling elsewhere and your experience just added unnecessary frustration. This is especially true since you were staying during the peak summer season in the “city with big shoulders” and our rates likely reflected this.

Please know that we take each guest’s complete satisfaction with utmost regard, and your situation is certainly an extraordinary one for us as well. I invite you to contact me at the hotel at your earliest convenience so that you can help us with how to make this right for you. Your call is greatly appreciated in advance, and will allow us the opportunity to learn what we can do to improve and prevent this from negatively impacting any other guest who chooses to stay with us. Again, your complete satisfaction is important to me, my team, and to Red Roof Inn, and your comments are appreciated as they allow us the chance to become better at taking care of our guests. I personally invite you to allow us the opportunity to show you that your stay with us can be both a pleasant and enjoyable one regardless of the reason.

Kind Regards,

Cathy Wingler
General Manager
i0195@redroof.com

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Red Roof PLUS+ Chicago Naperville

Address: 1698 W Diehl Rd, Naperville, IL 60563-1138
Location: United States > Illinois > Naperville
Amenities:
Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Wheelchair access
Hotel Style:
#1 Best Value Hotel in Naperville
#3 Romantic Hotel in Naperville
#8 Business Hotel in Naperville
Price Range: $55 - $80 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Red Roof PLUS+ Chicago Naperville 2.5*
Number of rooms: 119
Official Description (provided by the hotel):
All newly renovated, 100% smoke free rooms featuring flat screen TV's! Red Roof Chicago Naperville is nestled in the 4th largest city in Illinois and is a suburb of Chicago! Convenient to so many suburban attractions—Fox Valley Mall, DePaul University Naperville Campus, North Central College, Naper Settlement, Riverboat Casino, and Dupage County Fairgrounds are all within 2-10 miles of this hotel. Located at Diehl Road, 32 miles west of downtown Chicago, 1 mile from the Metra Train Station. Pets are welcome and complimentary. In room coffee in our Superior King rooms. Free Wifi,local and long distance calling in the continental U.S. ... more   less 
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Also Known As:
Red Roof Inn Naperville
Naperville Red Roof Inn

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