We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Poor sound insulation”

Best prices for -
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 11 more sites!
Chicago Marriott Naperville
Ranked #7 of 18 Hotels in Naperville
Certificate of Excellence
Saint Paul, Minnesota
Level Contributor
248 reviews
52 hotel reviews
common_n_hotel_reviews_1bd8 161 helpful votes
“Poor sound insulation”
Reviewed July 21, 2013

For a Marriott, this place isn't that great. Very poor sound insulation between the door and the hallways and between rooms. I've stayed here twice, I thought the first time was a fluke, and I won't be returning.

I've stayed in Marriott's across the globe, this if the first that I've encountered like this.

  • Stayed July 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank chris w
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jonathon E, Front Office Manager at Chicago Marriott Naperville, responded to this review, August 17, 2013
Dear Guest,
Thank you for taking the time to provide your feedback regarding our hotel. I have also shared your comments on your experience with our entire service team. I have passed on your comments to our engineering department who are in the process of trying solutions to fix the noise level with the rooms.
Once again I want to thank you for taking the time to provide your feedback regarding our hotel and look forward to your next visit at our hotel.
Jonathon Earlywine
Front Office Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

409 reviews from our community

Traveler rating
    172
    157
    44
    19
    17
See reviews for
86
66
13
175
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (86)
Date | Rating
  • English first
  • French first
  • German first
  • Japanese first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
Naples, Florida
Level Contributor
65 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
Reviewed July 16, 2013

Stayed here numerous times under different hotel brands. This hotel is in an excellent location with easy access to expressway. A number of good restaurants within walking distance and the town of Naperville close by which has numerous food places. What impressed me this time was what Marriott has done to what was a tired hotel. Very modern and very updated with good food choices within the hotel and excellent service. Hats off!

  • Stayed July 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank FrankSandy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jonathon E, Front Office Manager at Chicago Marriott Naperville, responded to this review, August 17, 2013
Dear Guest,
Thank you for taking the time to provide your feedback regarding our hotel. I have also shared your positive comments on your experience with our entire service team. I’m happy to hear that you enjoyed the modern feel the hotel has to offer.
Once again I want to thank you for taking the time to provide your feedback regarding our hotel and look forward to your next visit at our hotel.
Jonathon Earlywine
Front Office Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Singapore
Level Contributor
116 reviews
42 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
Reviewed July 13, 2013

The room was spacious and bright, and the bathrooms were a pleasant surprise. Unfortunately the hotel seemed to have some problem with their plumbing, as the bathroom didn't have warm water for three consecutive days of our stay. Repeated calls to the reception didn't result in any follow up, with a standard response of "we will get back to you" from them. The problem didn't get resolved till the day we checked out, which was a problem that we could have done without. It was particularly galling as we were traveling with kids.

  • Stayed July 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank S K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jonathon E, Front Office Manager at Chicago Marriott Naperville, responded to this review, August 17, 2013
Dear Guest,
Thank you for taking the time to provide your feedback regarding our hotel. I have also shared your comments on your experience with our entire service team. I want to apologize for the inconvenience of having no hot water. Having kids I can understand the value of a hot shower at the end of the day. Although the situation took time to fix their should have been constant communication between you and the staff to explain the situation.
Once again I want to thank you for taking the time to provide your feedback regarding our hotel and look forward to your next visit at our hotel.
Jonathon Earlywine
Front Office Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Cedar Rapids, Iowa
Level Contributor
72 reviews
39 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
Reviewed July 7, 2013

We stayed 2 nights for a hockey tournament. The tournament chose the hotel, and this was obviously one of the better ones. The room was very spacious and clean. Housekeeping did a great job in the morning making it all nice and fresh again. The pool of course was crowded with hockey players, but the outside deck was a nice treat to escape the noise and splashing. The hottub was of course filled will children and babies, like any hotel lately.
We ordered room service on the final morning.. It was served quickly by a very nice young man who was exceptionally pleasant. They had forgotten my 'pastries' and he rushed back, delivered them to me in with a nice tray in bed....what a nice touch.
We did not use any of the other amenities at the hotel, but they had a nice open bar and a sitting area with a large TV. The kids had fun watching playoff hockey together.
The hotel is easy to get to off the highway, but getting 'out' is tricky since the road that passes it is very busy. We had to go right and swing around to get on the highway, or wait a long time to get going.
An excellent restaurant, MULLENS, is not far, on Naperville Rd. We went for lunch and dinner They also accommodated our entire team for dinner, and did it really well. I'd recommend the fish and chips...burgers...and the huge grilled cheese on the children's menu! yum

Room Tip: The highway is far enough away that most rooms are quiet.
See more room tips
  • Stayed May 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank IA_Canuck
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jonathon E, Front Office Manager at Chicago Marriott Naperville, responded to this review, August 11, 2013
Dear Guest,
Thank you for taking the time to provide your feedback regarding our hotel. I have also shared your positive comments on your experience with our entire service team. I’m also happy to hear that you enjoyed the qualities the room had to offer. Although the inside pool area was crowded I’m glad you enjoyed the outdoor sitting area. I hope that you enjoyed some of the local flavors that Naperville has to offer our guest that come to the hotel.
Once again I want to thank you for taking the time to provide your feedback regarding our hotel and look forward to your next visit at our hotel.
Jonathon Earlywine
Front Office Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Lake in the Hills, Illinois
Level Contributor
37 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed July 5, 2013

Exceptionally nice, clean hotel/lobby. Room was every nice, comfortable, quiet and clean. Conveniently located in a good area with plenty to do and lots of choices for eats. Great for a quick, last minute getaway. Not to far a drive from the riverwalk and downtown area. Plenty to do and see. We would stay here again.

  • Stayed May 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Paul S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jonathon E, Front Office Manager at Chicago Marriott Naperville, responded to this review, August 4, 2013
Dear Guest,
Thank you for taking the time to provide your feedback regarding our hotel. I have also shared your positive comments on your experience with our entire service team. I’m also happy to hear that you enjoyed the qualities the room had to offer. I hope that you enjoyed some of the local flavors that Naperville has to offer our guest that come to the hotel.
Once again I want to thank you for taking the time to provide your feedback regarding our hotel and look forward to your next visit at our hotel.
Jonathon Earlywine
Front Office Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Orland Park, Illinois
Level Contributor
27 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed June 20, 2013

Super nice cause everthing is new. Nice indoor pool area. There is a short sidewalk walk to some pretty good restaurants. Left side of Hotel. We went to World of Beer which you bring in your own food. Yeah, weird, but it works. Brought food in from Naf Naf Grill.

It's a short distance by car to the Morton Arboretum, which has great paths to walk. BUT DON'T DO IT ON A HOT DAY,with anykind of heat. Arboretum has a super play area for the kids.

  • Stayed June 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank daisyfm
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jonathon E, Front Office Manager at Chicago Marriott Naperville, responded to this review, July 13, 2013
Dear Guest,
Thank you for taking the time to provide your feedback regarding our hotel. I have also shared your positive comments on your experience with our entire service team. I’m glad you enjoyed our indoor pool area that the hotel has to offer. I’m also happy that you enjoyed some of the local flavors that Naperville has to offer our guest that come to the hotel.
Once again I want to thank you for taking the time to provide your feedback regarding our hotel and look forward to your next visit at our hotel.
Jonathon Earlywine
Front Office Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
11 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed June 17, 2013 via mobile

Outstanding. Clean, nice.. Extremely comfortable rooms, beds, linens. Pick this one. We wandered around the quaint restaurants snd stores of downtown Naperville and then enjoyed total relaxation. Soooo clean and well designed.

  • Stayed June 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank KillerjoeChicago
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jonathon E, Front Office Manager at Chicago Marriott Naperville, responded to this review, July 13, 2013
Dear Guest,
Thank you for taking the time to provide your feedback regarding our hotel. I have also shared your positive comments on your experience with our entire service team.
Once again I want to thank you for taking the time to provide your feedback regarding our hotel and look forward to your next visit at our hotel.
Jonathon Earlywine
Front Office Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hotels you might also like...
Travelers also viewed these Naperville hotels
0.4 mi away
Embassy Suites by Hilton Chicago-Naperville
2.7 mi away
Hotel Indigo Naperville Riverwalk
4.2 mi away
Hotel Arista at CityGate Centre
Show Prices
Show Prices
Show Prices
0.4 mi away
Courtyard Chicago Naperville
Courtyard Chicago Naperville
#10 of 18 in Naperville
157 reviews
0.5 mi away
Hampton Inn Chicago Naperville
0.5 mi away
Country Inn & Suites By Carlson, Naperville
Show Prices
Show Prices
Show Prices

Been to Chicago Marriott Naperville? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Chicago Marriott Naperville

Property: Chicago Marriott Naperville
Address: 1801 N Naper Blvd, Naperville, IL 60563-1554 (Formerly Holiday Inn Select Chicago Naperville)
Phone Number:
Location: United States > Illinois > Naperville
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#5 Family Hotel in Naperville
#5 Romantic Hotel in Naperville
#7 Business Hotel in Naperville
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Chicago Marriott Naperville 3.5*
Number of rooms: 424
Official Description (provided by the hotel):
We are very excited to announce big changes for our cornerstone hotel in Naperville, Illinois. In early March 2012 this hotel will re-open as the Marriott-Chicago/Naperville, the Premier hotel in the Western Suburbs. In addition with the re-flagging of our hotel, a 30-million dollar complete renovation will take place putting this hotel at the top of any meeting planners list. The Marriott Chicago/Naperville will boast over 26,000 square feet of flexible convention space and 426 uniquely appointed guest rooms. This hotel and staff will create a new expectation and definition of what hospitality and luxury should be for your guests. The Marriott-Chicago/Naperville is conveniently located just 25 miles West of Downtown Chicago. We are directly off of Reagan Memorial (I-88) exiting South on Naperville Boulevard. The hotel is quickly accessible from both O’Hare and Midway Airports, downtown Chicago, the northwest suburbs, and central Illinois via I-294, I-355, and I-55 makes us a popular choice of meeting planners and visitors alike. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Expedia, Hotwire, Hotels.com, Travelocity, Marriott, Orbitz, Priceline, Cancelon, TripOnline SA, Cheap Tickets, HotelQuickly and HRS so you can book your Chicago Marriott Naperville reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Marriott Chicago/Naperville Hotel Naperville
Holiday Inn Naperville
Naperville Holiday Inn

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing