We checked into this hotel for a nice quiet weekend away from the city. This hotel should be called a college dorm.
In one day, there were three weddings, a family reunion, a soccer team, a dance team, a volleyball team, and other activities. To our surprise, when we checked in, we were informed the two-bed room we booked would have one bed for three adults. We requested a rollaway bed or a pull-out couch. They informed us there are 400 rooms and only 40 roll-away beds, which were all taken by the sports teams. We were left with one bed for three people (our daughter is 27 years old). After complaining and asking to add our name to a cancellation listing for a bigger room, we were moved to a handicapped room with a pull-out couch. We stayed there approximately two hours before the noise from the band right underneath our room gave us all a headache. We called the manager. The manager on duty said they were not supposed to even rent that room because it was right above the band.
This hotel is advertised as "The Best Full-Service Hotel in Naperville." That is false advertising. When we arrived for the breakfast buffet, there were no plates, no bacon, no potatoes, no sausage. There was one poor little lady to make waffles and eggs for a long line of people. When I contacted the manager of the buffet for food, her answer was, "We served 400 people this morning. I will find you a plate."
Do not stay at this hotel expecting service. When we visited the hotel restaurant to eat dinner, it was so noisy that we could not stand it so we took our food to the room. The sports teams had taken over the restaurant and were very noisy. The service was poor.
If you want peace and quiet or service, do not stay at this hotel.
- Official Description (provided by the hotel):
- We are very excited to announce big changes for our cornerstone hotel in Naperville, Illinois. In early March 2012 this hotel will re-open as the Marriott-Chicago/Naperville, the Premier hotel in the Western Suburbs. In addition with the re-flagging of our hotel, a 30-million dollar complete renovation will take place putting this hotel at the top of any meeting planners list. The Marriott Chicago/Naperville will boast over 26,000 square feet of flexible convention space and 426 uniquely appointed guest rooms. This hotel and staff will create a new expectation and definition of what hospitality and luxury should be for your guests. The Marriott-Chicago/Naperville is conveniently located just 25 miles West of Downtown Chicago. We are directly off of Reagan Memorial (I-88) exiting South on Naperville Boulevard. The hotel is quickly accessible from both O’Hare and Midway Airports, downtown Chicago, the northwest suburbs, and central Illinois via I-294, I-355, and I-55 makes us a popular choice of meeting planners and visitors alike. ... more less
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- Also Known As:
- Marriott Chicago/Naperville Hotel Naperville
- Holiday Inn Naperville
- Naperville Holiday Inn