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“Compliments to the front desk staff”

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Hampton Inn Chicago Naperville
Ranked #4 of 18 Hotels in Naperville
Certificate of Excellence
Reviewed August 12, 2013

We spent 4 days at this hotel in early August 2013. The folks at the front desk were excellent! They were always very positive and helpful. They were very attentive and patient with all our questions. We required some special attention for the more senior members of our party and they went out of their way to do everything possible to meet the requests. We asked a number of questions about nearby places to eat and they always provided information that aligned with our request. We followed their recommendations and were very pleased. While the hotel itself is located in a business park it is very close to a wide range of restaurants and stores. We also enjoyed the lobby area with all the various seating arrangements as it provided a place where we could sit and chat. We had a very pleasant stay and would be happy to stay there again.

  • Stayed: August 2013, traveled with family
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Thank Joseph B P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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493 - 499 of 582 reviews

Reviewed August 8, 2013

Currently staying in this hotel as I type this. My husband travels for his job and is a Hilton diamond member. Location is nice, not too far from Chicago but far enough that its in a very quiet and safe area. Plenty of nice upscale restaurants within walking distance. Hotel overall is very clean and the staff is friendly. Downside is that we've had to ask for things that should already be available. Went down at 11am to the pool area and had to go back in and wait for them to call maintenance to open it (supposed to be open at 9am). Went to the beverage area and usually there is ice water. There was none sitting out so I asked someone if they had any and was told to check in the workout room. Went to the workout room and they did have a water dispenser but it was empty. I really hate being that person that is always asking for stuff, but things like that should be checked and taken care of daily. Also there are no refrigerators in the rooms. This is an ok hotel for a one night stay, but if you're staying longer than one night I'd pick a different one.

  • Stayed: August 2013
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1  Thank Libby W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 30, 2013

Room was unclean and when approaching the staff they had a "do not care attitude". I asked multiple times for the issues to be addressed and they fell by the wayside. I contacted Hampton Inns direct and the manager was supposed to call me - still waiting - 10 days later!!!!!!!!! I would not stay here again and advise others to avoid also.

  • Stayed: July 2013, traveled with family
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Review collected in partnership with Hampton
Thank Larry H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bryan H, Manager at Hampton Inn Chicago Naperville, responded to this reviewResponded August 1, 2013

Good morning Larry, hope all is well.

My sincerest appologies, concerning your recent stay with us, lack of service and the uncaring attitude of the staff. This is certainly unacceptable and not indicative of how we do business and treat our most valued guests.

I did not receive notification of this particular incident until this morning and would like to either refund your money for your stay OR have sent to you a Be My Guest certificate good for any Hampton property.

My email address is bryan.hall@hilton.com or I can be reached directly at the property, 603-505-1400.

Have a terrific Thursday!

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 29, 2013

I was a guest at this facility for a couple of weeks and was very impressed with their hospitality. They are one of the fewer hotels in the area to offer complimentary hot breakfast. The housekeeping staff kept my room and the corridors perfectly clean and most of all, everyone on their staff is extremely friendly and courteous. I almost didn't want to check out!

Want to take a second to acknowledge Mr. William Small and Ms. Hannah (forgot her last name) for their exemplary levels of service. They went out of their way to help me out with a couple of things and in the rare event that they didnt know the answer to a question I had, they made it a point to find out what the answer was and get back to me. My thanks to both of them!

I strongly recommend this hotel for folks who are in town for business / people who are traveling through IL and need a place to stay / those in town for a wedding / everybody else!

The next time I am in Naperville and looking for a place to stay, I know where to go.

Room Tip: Ice / Vending machines are available on each floor. Try avoiding the 1st floor so that there is mini...
See more room tips
  • Stayed: July 2013, traveled on business
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Thank VishKaushik
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 26, 2013

Our room was exceptionally clean. We enjoyed the variety of foods offered for breakfast. Our room was near the elevator and noise was never an issue. Staff was friendly and professional, provided us with sightseeing and dining suggestions, and fulfilled all of our requests. While we were initially disappointed that our room didn't have a refrigerator; a call to the office had one delivered to our room in short order. A variety of restaurants - pizza, Subway, mid-eastern, Mexican, steakhouse - were just a 5 minute walk away. Loved their complimentary transportation service and made good use of it. Naperville is an absolutely lovely town, be sure to visit downtown and also the river walk.

  • Stayed: July 2013, traveled on business
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Thank trainbuff9
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 24, 2013

I stayed at this hotel while attending a business conference. It was very a wonderful stay. staff very helpful, room clean, a/c worked great. Offer a very generous complimentary breakfast!! Would totally recommend this Hampton if you travel to Naperville

  • Stayed: July 2013, traveled on business
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Review collected in partnership with Hampton
Thank Katherine G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 22, 2013

Very nice! The Hamton Inn hotel was welcoming, clean, efficient and the beds were fantastic. Loved it. I would definitely return when in the area. Nice restaurants including a good Mexican restaurant within walking distance.

  • Stayed: July 2013, traveled with family
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Review collected in partnership with Hampton
Thank Traci K W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hampton Inn Chicago Naperville

Address: 1087 E Diehl Rd, Naperville, IL 60563-1485
Phone Number:
Location: United States > Illinois > Naperville
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#4 Business Hotel in Naperville
#4 Romantic Hotel in Naperville
#5 Family Hotel in Naperville
Price Range: $79 - $141 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Hampton Inn Chicago Naperville 2.5*
Number of rooms: 128
Reservation Options:
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Also Known As:
Hampton Inn Chicago Naperville Hotel Naperville
Hampton Inn Naperville
Naperville Hampton Inn

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