I don't know who the grinch is that wrote the 1 x terrible review but it wasn't balanced. Yes, I do agree it's a little "too cool for school", yes, the decor could be a little less austere and yes, it could do with an injection of warmth BUT the food MAKES THIS PLACE.
The pizza is every bit as good as anything I've ever eaten in Italy. We used to drive 1 hour every other week to Spacca Napoli north of the City and now, it's once every couple of months. These guys take great pride in their ingredients; from the simply antipasti including rich, creamy burrata to pizzas that truly separate themselves from the pack...sublime!
My only detraction is the lack of a decent bottle of wine in the high-$20's - $30 range. It's $45 and up for something you'd remember. Spoil your fans...do a "wine of the week/month"; bin-end or other.