Well, I've dined here a few times now and there is a tiny bit of a learning curve. One can't expect FAST food here. Makes sense considering the amount of care that goes into preparation and there is a decent amount of options on the menu. First time we ordered as walk up customers... seemed to take For ev-ER! This may have been due to the fact that I was hungry and we planned to dine across the street at WOB, so I had that going for me. We dropped some decent coin here for two people, but we were both STUFFED, so there is that. Second time I thought, let's order online to save some time. Both ordered pita sammies, so how hard can that be right? Well even with ordering in advance we STILL had to wait. This was again a bummer and the reason for NOT assigning an excellent rating. Nonetheless I will be back and will order more falafel! Just thinking about the food is making me want to go there now!