We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
Nearby Hotels
Reviews (126)
Filter reviews
126 results
Traveler rating
51
15
17
16
27
Traveler type
Time of year
LanguageAll languages
51
15
17
16
27
Show reviews that mention
All reviewsgeneral managernice roomnight staybradleyconsultanthighway
Filter
Updating list...
13 - 18 of 126 reviews
Reviewed September 4, 2017

I was relocated to Chicago from Florida for work I've been here at the Extended Stay America Naperville East since August 18th, I am checking out Wednesday morning and moving into my place.

This hotel is very clean and conveniently located by shopping and food!

The staff from day one have been so professional,nice and very helpful! The GM is extremely nice and shows an attitude that she is grateful for your business. Bradley at the front desk has been totally great and very helpful!! The entire staff has been great!

THANK YOU, to the Entire TEAM for making my extended stay as comfortable as possible!

Best Wishes and Much Success!
Peter Jones

  • Stayed: August 2017, traveled on business
    • Value
    • Sleep Quality
    • Service
Thank pj0nes850
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
00esa, General Manager at Extended Stay America - Chicago - Naperville - East, responded to this reviewResponded September 7, 2017

Thank you for choosing Extended Stay America and taking the time to review your stay. It was a pleasure to read about the excellent service you received from our staff. This is what we strive to do every day, so thank you for acknowledging our efforts. I will share your wonderful compliments with my entire team. Thanks again for recommending us to future guests. We look forward to hosting you again soon.

Sincerely,
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 7, 2017

Unclean room with leftover trash from previous guests. Smelly hallway. Terrible staff. There are many other hotel in this area. Location is good so please pay little more so you do not ruin your stay.

  • Stayed: August 2017, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Extended Stay
4  Thank 821krunalp
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
00esa, General Manager at Extended Stay America - Chicago - Naperville - East, responded to this reviewResponded August 8, 2017

Please accept my apologies for the cleanliness and poor service you encountered during your stay. What you experienced is not acceptable and we are taking immediate actions to identify where we failed and what we can do to prevent these issues from occurring again. I truly regret the inconvenience you had, and hope you will consider giving us another opportunity so that we can provide you with an improved visit.

Sincerely,
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 1, 2017

Very happy with the Extended Stay hotel. Very clean, interior and exterior. Staff is always friendly and helpful. The property is located in a very safe and quiet area. Additionally, the location is convenient to local businesses.

  • Stayed: July 2017, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Extended Stay
Thank F6875IUdavidl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
00esa, General Manager at Extended Stay America - Chicago - Naperville - East, responded to this reviewResponded August 2, 2017

Thank you for your review of your stay at Extended Stay America - Chicago - Naperville – East. We are so happy you were overwhelmed not only by our excellent service but also with your comfortable room and convenient location. We hope to see you again soon.

Sincerely,
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 28, 2017

Room was sad and disappointing. Chipping paint on walls, doors, bathtub. Priceline.com gave the impression that breakfast was included. Breakfast consisted of granola bars and coffee. Hotel location was convenient.

  • Stayed: July 2017, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Extended Stay
3  Thank Jody M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
00esa, General Manager at Extended Stay America - Chicago - Naperville - East, responded to this reviewResponded July 29, 2017

Jody, we're sorry for the disappointing experience you had. We understand the website does not clearly communicate about our grab-and-go breakfast, and we regret the same. Also, your concerns will be shared with our management team to assist them for future enhancement in regard to updating our facilities. We value your feedback and hope you will give us another opportunity to serve you better!

Sincerely,
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 17, 2017

We reserved 2 rooms for a night stay for $55 each room. Seriously, i cannot complain much for that price. It is a no frills place. However, room was very clean & quiet. Room was very big. We checked in late - around 11:15PM. All 3 employees we encountered were very friendly and helpful. Breakfast consisted of Oatmeal, granola bars, and hot coffee. However, for $55 per night no one should complain. If you want a big hot breakfast, go next door and pay 3 times as much. I will stay here again if we are back in the area. Nice place and great employees. Thank you.

  • Stayed: July 2017, traveled with family
    • Location
    • Sleep Quality
    • Service
1  Thank Robert M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
00esa, General Manager at Extended Stay America - Chicago - Naperville - East, responded to this reviewResponded July 17, 2017

Robert, thank you for choosing Extended Stay America - Chicago - Naperville - East for your stay. It is great to know you liked your room and our affordable pricing. Thanks for sharing your experience online. We look forward to seeing you again.

Sincerely,
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
View more reviews