Didn't have a pleasant stay at this hotel , booked the hotel for 3 nights stay when I visited Illinois , arrived late the first night , no one was at front desk 5 minutes later a lady came out from back room and checked me in... the next day around 1 pm I received a phone call from front desk asking me if I wanted to extend my stay since I didn't check out, are you kidding me? I told the lady I'm there for 3 nights not an over night she apologized and told me she won't bother me again ,she thought I was there for one night!!!!! left the hotel to go out for lunch came back and my room key won't work , when downstairs to let them know and sure enough I was checked out by hotel?? really? I fully paid for 3 nights and checked me out for one night??!!! well the front desk fixed the issue by checking me in again.. no apology!!!really I didn't have to go through all that if the hotel staff were organized.. Room was clean and everything else was ok.
- Official Description (provided by the hotel):
- Hotel Arista, affiliated with Preferred Hotels & Resorts, is the Illinois’ first LEED-certified hotel and serves as the focal point of CityGate Centre, a one-million-square-foot, mixed-use lifestyle center. The hotel features 144 rooms, 10,000 square feet of meeting space, a state of the art fitness center and two signature restaurants including SugarToad and CityGate Grille. ... more less
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