I love this hotel and this pains me to do, but I'd be remiss not to put pen to paper, or in this case, fingers to keyboard to describe my last experience here. I've come here on business 3-4 times so far and I will be back again (so hopefully, this review won't be held against me). As always, check in was a breeze, my room was both comfortable and clean, room service for dinner was great and everything was awesome as usual (save for the TV not working at first.) The next morning, I ordered room service for breakfast and was eating greek yogurt with granola when I noticed a different type of crunch. At first, I thought my tooth shattered, but after I fished out the shard from my mouth, cupped it in my hand and stabbed myself, I realized it was a small piece of a broken dish - a super sharp shard of porcelain! I immediately called the front desk who sent the manager up. I gave him the evidence and he had another breakfast sent right up. The poor girl from room service looked horrified and was truly apologetic. About ten minutes later, there was a knock on my door and the hotel had sent up a bottle of wine. So, yes, nearly swallowing a sharp piece of porcelain (and worrying if I had ingested any) really sucked, but it was the way that the hotel management handled the situation that will keep me coming back in the future. Mistakes happen and I appreciate the prompt action, apologies and the attempts to make it right.
- Official Description (provided by the hotel):
- Hotel Arista, affiliated with Preferred Hotels & Resorts, is the Illinois’ first LEED-certified hotel and serves as the focal point of CityGate Centre, a one-million-square-foot, mixed-use lifestyle center. The hotel features 144 rooms, 10,000 square feet of meeting space, a state of the art fitness center, salon, spa and three restaurants including SugarToad, Tap In and CityGate Grille. ... more less
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