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“Best hotel in Chicago 'Burbs”

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Hotel Arista at CityGate Centre
Ranked #2 of 18 Hotels in Naperville
Certificate of Excellence
Dallas
Level Contributor
17 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
“Best hotel in Chicago 'Burbs”
Reviewed January 25, 2013 via mobile

I recently stayed for business conducted in the Chicago suburbs. Fabulous, fresh and clean rooms that were spacious and very comfortable. Beautiful marble bathroom, complete control of all room lights from the bed side, and above average room service. The only downside is there are not a lot of dining options nearby, but you could easily get to them with a 5-10 minute drive. Would definitely stay here again. Much better than the other area options.

  • Stayed January 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank MirWil2009
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JeffBrown2139, General Manager at Hotel Arista at CityGate Centre, responded to this review, January 30, 2013
Thank you for choosing to stay at Hotel Arista! Our boutique hotel offers guests spacious rooms with luxurious amenities. Our staff offers old-world service to all guests, making each stay effortless. In addition to the two dining options at Hotel Arista-SugarToad and Zorba Lounge, the campus also has CityGate Grille, Kafenio and Lavazza Espressions. If you are looking to venture into town for other dining options, Hotel Arista offers a shuttle service for guests to use as well. We hope to see you again soon!

Best,
Jeffrey Brown
General Manager
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419 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (84)
Date | Rating
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  • Any
English first
Chicago, Illinois
Level Contributor
13 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed January 23, 2013

If you're looking for an exquisite, first class experience in Chicago's western suburbs, Hotel Arista is the place to find it.

Naperville's only green hotel, Arista's rooms are beautifully designed, impeccably kept and inviting. The restaurant's breakfast menu, while limited, is very good and the coffee is great. For evening dining, the wine list offers a great variety of organic wines as well as more traditional options. The majority of the service staff is friendly, knowledgeable and helpful and only a handful of employees coming off as snobby and aloof (a minus in my book).

The hotel is ideally located by I 88 and Route 59, so access to the city (if you want to make the drive) is easy - and if you prefer the quaintness of Naperville, it's just a 10 minute drive from Arista.

I've stayed there for pleasure with my husband - a beautiful romantic weekend - and hosted several business events there. We've been delighted each time and plan on coming back next year for our annual awards banquet.

Btw, if you can swing it, splurge for the suite. It's breathtaking!

Room Tip: Corner suite is gorgeous and worth the extra money.
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  • Stayed September 2012, traveled on business
    • Value
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Helpful?
1 Thank Raksanna
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JeffBrown2139, General Manager at Hotel Arista at CityGate Centre, responded to this review, January 30, 2013
Dear Raksanna,

Thank you for the positive review of Hotel Arista! We are pleased to see returning guests coming back to enjoy our boutique hotel. Our staff is trained to go the extra mile for our guests in order to make their stay effortless. I personally apologize for any issues you have experienced in your service. Please do not hesitate to contact me during your stay should it ever happen in the future. If you and your husband are looking for another romantic weekend, be sure to check out our Valentine’s Day packages or warm up with one of our winter packages. We look forward to your next visit and hope to see you again soon!

Best,
Jeffrey Brown
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
106 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
Reviewed January 2, 2013 via mobile

Yearly, my family and I visit friends in Downer's Grove for the New Year's holiday. Typically we have stayed in other locations, but we have been converted- fans of Hotel Arista.

The rooms are well appointed with a large bathroom.

The hotel is quiet, but perhaps too quiet because it remains isolated from Naperville.

Regardless, there is a nice restaurant called Sugartoad, access to a large workout facility, and ample free parking.

If you choose to stay in the western suburbs and avoid the ridiculous hotel taxes of Chicago- reserve a suite and enjoy the savings.

  • Stayed January 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank jlobel70
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JeffBrown2139, General Manager at Hotel Arista at CityGate Centre, responded to this review, January 8, 2013
I am happy to hear you and your family enjoyed your holiday stay at Hotel Arista. Conveniently located near Chicago and the western suburbs, Hotel Arista is the ideal choice for individuals looking to write their own story. Our staff works hard to make each and every stay completely effortless. Spacious rooms and bathrooms create a luxurious atmosphere for gusts to retreat to after the hustle and bustle of the busy holiday season. If you enjoyed SugarToad, be sure to check out Zorba Lounge during your next stay. Conveniently located in the hotel lobby, Zorba Lounge offers nosh and nightcaps for guests looking to end their day right. We hope to see you again soon!

Best,

Jeffrey Brown
General Manager
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Madison, Wisconsin
Level Contributor
59 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed December 28, 2012

Clean rooms and friendly staff. Convenient location. Short drive to many restaurants. Easy to get to downtown Chicago. Shopping nearby. Please see comment below regarding the placement of the smoke detector.

Room Tip: Ask for a room where the smoke detector lights do not annoy sleepers. Ours was located directly abo...
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  • Stayed December 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank hellofromme123
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JeffBrown2139, General Manager at Hotel Arista at CityGate Centre, responded to this review, January 2, 2013
We are glad you enjoyed your stay at Hotel Arista. Our location provides guests convenient access to both the city and the suburbs. Next time you stay with us, do not forget to dine at Hotel Arista’s very own Zorba Lounge and SugarToad located directly on the first floor. Nightcaps and nosh are available right outside your door!

Best,

Jeffrey Brown
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Kansas
Level Contributor
65 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
Reviewed December 26, 2012

We stayed in the Hotel Arista for five nights during Thanksgiving week 2012. The staff from the front desk to housekeeping to wait staff in the restaurant were all helpful and attentive. We were upgraded to a king corner room on the top floor due to our IPrefer membership so we had a lovely view and very nice amenities. Parking is free as is in-room internet service. We would certainly stay here again.

  • Stayed November 2012, traveled with family
    • Value
    • Location
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    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Britishcats
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JeffBrown2139, General Manager at Hotel Arista at CityGate Centre, responded to this review, January 2, 2013
We are glad you enjoyed your stay at Hotel Arista during the Thanksgiving holiday. All of our staff members work hard to make every stay effortless for guests. Hotel Arista believes the luxury details found in our suites is what makes us the choice to be your home away from home. Please come visit us again soon!

Best,

Jeffrey Brown
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Los Angeles
Level Contributor
36 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
Reviewed December 5, 2012

I reviewed this hotel before and gave it a favorable review. I am revising from favorable to less-than-favorable. When a hotel achieves high standards and then falls down on the job then it has to be noted. I have been staying here almost since this hotel opened. For a few years now I have been a big fan, but that has changed. The restaurant remains over-priced with mediocre food. During the winter months you are held hostage to eating there due to the weather, especially if you are without a car as I usually am. They stopped stocking the mini bar - apparently so you are forced to order room service, and worse- they keep the empty shelves and fridge in the room just as a reminder that you once had junk food and water in reach. The espresso machine that used to be in the lobby has been gone for months and all coffee service disappears sometime in the afternoon. Even the choice of movies is mediocre. Hotels in this area (Naperville, etc.) are limited, with the exception of the usual hotel chains typically found near business parks. In comparison to those choices, Hotel Arista definitely stands out, and for that I still recommend it, but I am no longer enthusiastic, just resigned. Scrimping on small details that used to really make a hotel stand out is more than disappointing.

Room Tip: Expect a well appointed boutique style hotel. Make a trip to the local market if you expect in room...
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  • Stayed September 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank frtsam2la
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JeffBrown2139, General Manager at Hotel Arista at CityGate Centre, responded to this review, January 3, 2013
I want to begin by thanking you for your valuable feedback regarding our hotel, and our services. I sincerely apologize that our recent changes were not clearly communicated to you, as we have not simply discontinued stocking the mini bars. We have designed a customized Nosh Bar Menu, which allows us to personalize each guest’s stay by allowing them the choice to have the mini bar stocked with only the items that they would like. At the time of reservation, our guests can indicate the snacks and drinks that they would like to have placed in the room, and we will have those items already in the room upon the guest’s arrival. The customized Nosh Bar Menu can also be found on each guestroom TV on channel 56. Please feel free to let us know what type of snacks and/or drinks you prefer, and we will make sure that those are in your room moving forward. Regarding the restaurant, we are planning future changes that will include a menu with more moderately priced options. Also, please be sure to stop by Kafenio, which is another dining option right here on the CityGate campus. Kafenio offers reasonably priced breakfast and lunch options; with the option of dining in, or taking your meal to go. Just as a reminder, coffee is available in each guestroom at all times and can also be found in Sugartoad throughout the day (including espresso, cappuccino, etc.). Our goal is to make each of our guests’ stays effortless, and to exceed all of our guests’ expectations. I sincerely regret that we have not recently exceeded your expectations, but I can assure you that we will use your valuable feedback to improve our products and services in the future. Again, I greatly appreciate the feedback that you have taken the time to provide. All of us here at Hotel Arista deeply appreciate your loyalty, and hope that we will continue to have the opportunity to accommodate you in the future. Thank you.

Best,
Jeffrey Brown
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Duluth, Georgia
Level Contributor
409 reviews
58 hotel reviews
common_n_hotel_reviews_1bd8 113 helpful votes
Reviewed November 24, 2012

On a businss trip I had a one night stay at this location. I was quite pleased with this hotel. It is clean with a somewhat modern design, with good service. The bar area is just off the lobby and very comfortable. The hotel is located nearby quite a few other restaurant choices within easy driving distance.

  • Stayed November 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Dennis B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JeffBrown2139, General Manager at Hotel Arista at CityGate Centre, responded to this review, December 10, 2012
Glad you enjoyed your over night at Hotel Arista. Our staff provide a friendly and welcoming environment, making ever guest feel right at home. The hotel bar, Zorba, offers great drink selections while the restaurant, SugarToad, provides a delicious dining experience.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hotel Arista at CityGate Centre

Property: Hotel Arista at CityGate Centre
Address: 2139 City Gate Ln, Naperville, IL 60563-3081
Phone Number:
Location: United States > Illinois > Naperville
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Wheelchair access
Hotel Style:
Ranked #2 of 18 Hotels in Naperville
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — Hotel Arista at CityGate Centre 4.5*
Number of rooms: 144
Official Description (provided by the hotel):
Hotel Arista, affiliated with Preferred Hotels & Resorts, is the Illinois’ first LEED-certified hotel and serves as the focal point of CityGate Centre, a one-million-square-foot, mixed-use lifestyle center. The hotel features 144 rooms, 10,000 square feet of meeting space, a state of the art fitness center, salon, spa and three restaurants including SugarToad, Tap In and CityGate Grille. ... more   less 
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