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“Excellent weekend getaway”

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Hotel Arista at CityGate Centre
Ranked #2 of 18 Hotels in Naperville
Certificate of Excellence
Lansing, Illinois
Level Contributor
17 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
“Excellent weekend getaway”
Reviewed July 18, 2012

I stayed here over night just for a weekend escape and some peace and quiet. I was pleasantly surprised on how beautiful the hotel was, and the excellent service. Room was beautiful, bathroom very modern. Only issue I had was the outlet in the bathroom wasn't working so I couldnt blow dry my hair. I'm sure if I would have told them someone would've came and fixed it, but it wasn't a big deal. I will come back again.

  • Stayed July 2012, traveled solo
    • Value
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Helpful?
1 Thank CeCe C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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419 reviews from our community

Traveler rating
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144
Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (84)
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English first
Los Angeles
Level Contributor
36 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
Reviewed July 14, 2012

I have been staying at the Arista almost since it first opened as I am frequently in the area for business-probably at least 6 times per year. Compared to others in the area it is by far the best, as others have said chic, modern, etc. The rooms are almost uniformly spacious, bathroom has a shower and a tub, but the latter is difficult to drain. I have taken countless baths in different rooms and cannot figure out how to use the equpiment to drain it. The bathroom has a TV embedded in the mirror, an amenity I used a lot when I first started to stay there but the novelty has worn off for me. The selection of movies is pretty poor - nothing first run but they have a lot of channels, still no premium ones. The staff is very friendly and nice and they have a shuttle service that will take you anywhere within a 5 mile radius. There is a great gym, actually a corporate gymn used by some of the surrounding businesses. It is a bit of hike from your room but hey- you're going to exercise right? Now for the cons: the restaurant, Sugar Toad is good, some innovative menu items but it is really expensive and if you just want to get a burger or a salad and a glass of wine, it will cost you. If you are stuck there for a few days (and this hotel is in the middle of nothing if you don't have a car - except office buildings and wide open spaces/parking lots)- Sugar Toad's innovative cuisine gets pretty old pretty fast. Walking distance is CityGate Grill - a better choice for a light meal but in the winter that .25 miles across the parking area can be pretty daunting - especially at night. The shuttle service can be arranged to drive you. Other cons - small things: my mini bar is never full - and the water in the room is small and expensive at $4 a bottle. Also they used to have a great espresso machine and teas, coffees etc., in the lobby but apparently the new manager did away with it. Now there is only (weak) coffee and not all day either. I came back from work around 4:45 on afternoon and it was already gone. Small things but they make a difference. I will definitely stay again- I tried some of the other hotels and the Arista is by far the best - but they could be a lot better with some attention to just the little things.

  • Stayed July 2012, traveled on business
    • Value
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Helpful?
1 Thank frtsam2la
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Leo
Level Contributor
37 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
Reviewed July 7, 2012

My daughter and I stayed here one night on a girl's getaway weekend. We were fabulously impressed by the stylish, modern decor. Bathroom was well lighted and well appointed with generous soaking tub, television embedded in the mirror, glassed in shower and toilet stall. Bedroom was oversized, beds were super comfy. Location to shopping and downtown Naperville was wonderfully close. We would stay here again and would recommend this hotel to anyone.

Two last points were the fitness amenities were outstanding at this hotel(huge room with a view and plenty of machines and equipment) and the free parking out front meant easy access in and out!!!!

  • Stayed July 2012, traveled with family
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Helpful?
2 Thank nursenomo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Griffith, Indiana
Level Contributor
37 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
Reviewed July 3, 2012

The hotel is beautiful, very updated and chic. There's a tv in the bathroom mirror, rooms are spacious and front desk staff helpful and friendly. About an hour after getting into our room, a housekeeper opened the door and saw my boyfriend watching tv so apologized and closed it quickly. Thank goodness neither one of us was indecent but we were very surprised as we never had this happened before. We told the front desk clerk as we were leaving, we weren't upset and even joked about it which she apologized. The location is around business builidings so it more of a business hotel but I appreciated the business center with two computers, printer, copier and fax and the fitness center was very clean and nice to use. I would probably stay here again for the right price.

Room Tip: There is no swimming pool but they are building a spa next door. The bed and bedding were very com...
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  • Stayed July 2012, traveled as a couple
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Helpful?
3 Thank Boonie05
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Baltimore, Maryland
Level Contributor
68 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
Reviewed July 3, 2012

We were visting our daughter and son-in-law who live in Naperville. Just picked the hotel from trip advisor ratings. It is such a lovely hotel. We got the lower priced room and it still had the separate soaking tub, then the toilet and shower both had their own glass doors. The bar was lively (I think a wedding was coming in). The bath gel was lovely, I have to track it down. Note it is in the middle of a huge commercial office area, there is nothing near by. Don't get a cab from O'hare...they don't want to take you all the way to Naperville and by the time you pay the fare you could order a private car from the hotel to pick you up (around $70 I was told)
but the hotel is cool, and there really aren't any hotels in downtown Naperville which is pretty cute. The hotel will shuttle you in to downtown for free and give you good recommendations for lunch. We enjoyed our stay there.

Room Tip: yes, the bathroom is all glass and not that private but we were ok with that. I am not sure how it...
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  • Stayed June 2012, traveled with family
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Helpful?
Thank ldcbl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Woodland Hills, CA
Level Contributor
10 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
Reviewed June 9, 2012

I stayed at the Hotel Arista in January 2012 while in town for a business meeting. Upon entering the lobby, candles were lit everywhere, it smelled amazing and groovy music was playing. Super modern and classy, the front desk employee was extremely friendly and accomodated everyone in our party's individual room requests. My room was absolutely gorgeous and very spacious ... and the bathroom was open, airy and bright. I soaked in the tub and watched television (that came through the bathroom mirror -- so cool). The bed was huge and comfy, and the room had great toiletries and big fluffy robes. My only regret was that I wasn't in the room long enought to really enjoy it. Highly recommended!

  • Stayed January 2012, traveled on business
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Helpful?
Thank K4Lakers
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
1 review
Reviewed May 26, 2012 via mobile

My husband and I stayed at Hotel Arista and we were so impressed by how nice and attentative the staff at the front desk were. My husband and i Loved the rooms as well, very spacious and modern. I have never stayed at a hotel that offers lint brushes and shoe horns in the rooms, I can also say that is genious, my husband loved the lint brush we even bought it. Upon departing the young lady nisha i believe her name is was so gracious and attentative, even made sure we were aware that our driver had arrived while we were having breakfast, she has a beautiful smile very polite and is someone who stands out at this hotel. Thank you so much for wonderful service! We will be back!

  • Stayed May 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank BarryKeys
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hotel Arista at CityGate Centre

Property: Hotel Arista at CityGate Centre
Address: 2139 City Gate Ln, Naperville, IL 60563-3081
Phone Number:
Location: United States > Illinois > Naperville
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Wheelchair access
Hotel Style:
Ranked #2 of 18 Hotels in Naperville
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — Hotel Arista at CityGate Centre 4.5*
Number of rooms: 144
Official Description (provided by the hotel):
Hotel Arista, affiliated with Preferred Hotels & Resorts, is the Illinois’ first LEED-certified hotel and serves as the focal point of CityGate Centre, a one-million-square-foot, mixed-use lifestyle center. The hotel features 144 rooms, 10,000 square feet of meeting space, a state of the art fitness center, salon, spa and three restaurants including SugarToad, Tap In and CityGate Grille. ... more   less 
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