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“Security is an issue...hotel gave access to my room to prior night's guest”

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Super 8 Mundelein/Libertyville Area
Ranked #3 of 3 Hotels in Mundelein
Brookfield, Wisconsin
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
“Security is an issue...hotel gave access to my room to prior night's guest”
2 of 5 bubbles Reviewed October 6, 2013

Recently stayed at this hotel on a Friday night. Had no expectations of grandeur for this hotel, I just wanted a good's night sleep prior to running a race the next morning. First impressions of the motel were not good - narrow, dark hallways with dark carpeting with an antiseptic smell covering heavy smoke smells (smoking is still allowed in many rooms, and it seems many guests were fully taking advantage of this option), and a dog yapping from one of the rooms on the second floor. The card key took several minutes to open the door. Several rooms on the floor had doors propped open with washcloths. I don't know what the deal with that was. Using the card key I turned the handle up, then down but nothing worked. Finally, by first turning the handle up, then down the door made a clicking noise and opened. Room was just ok, didn't smell fresh. There were holes in the sheets and a loud window unit heating and cooling kept turning on and off all night. Room door allowed every noise from hallway - doors opening and closing, voices, dogs - and elevator to come into the room, not soundproof whatsoever. I turned off the lights early and tried to fall asleep. At around 11:00 I was woken up by what sounded like a lot of people running up and down the hallways, screaming and laughing and just carrying on, knocking on doors, carrying 12 packs of beer, looking for a place to party, apparently. My door was opened by someone with a key, and if the manual flimsy doorlock hadn't been flipped, they would have been allowed to come directly into my room while I was sleeping!! That is a serious security issue, really!! At minimum, there should be safety in a locked hotel room purchased for the night, even if it is not the cleanest, or most up to date, or whatever. MINIMUM. Somebody having access to your room at any hour of the night is not acceptable, and something that should never be allowed to happen. Management was pretty blase about the incident when told about it the next morning. After myself and two other guests complained about the incident the night before the hotel reception said they looked into it and it was a group of people who didn't speak English who hadn't checked out from the previous night which was why they had access. OK, well thank you, that just makes me feel a lot better. Hello! - IF YOU ASSIGN A NEW GUEST TO THAT ROOM, YOU NEED TO CHANGE THE KEY CODE!! Needless to say, I didn't sleep, and contemplated leaving in middle of the night, and probably should have. Worst hotel experience ever.

  • Stayed September 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank 59733Margaret
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Peter S, General Manager at Super 8 Mundelein/Libertyville Area, responded to this review, October 23, 2013
We apologize for the inconvenience.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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227 reviews from our community

Traveler rating
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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    3.5 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (12)
Date | Rating
  • English first
  • French first
  • Russian first
  • Spanish first
  • Any
English first
Fort Myers, Florida
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 bubbles Reviewed September 5, 2013

Turned out to be a very satisfying room. It was newly renovated. Just what we needed at a very reasonable price. Location was the best for us. It was close to entertainment, restaurants galore, and of course family.

  • Stayed August 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank David G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Peter S, General Manager at Super 8 Mundelein/Libertyville Area, responded to this review, October 9, 2013
We are glad to see you had an amazing stay here at the Super 8 in Mundelein. We love to see our customers happy. Thank you for your feedback on the new rooms, we have upgraded them recently and love to hear what the customers think about them. We hope to see you again on your next visit!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Super 8 Mundelein/Libertyville Area

Property: Super 8 Mundelein/Libertyville Area
Address: 1950 S Lake St, Mundelein, IL 60060-4231
Phone Number:
Location: United States > Illinois > Lake County > Mundelein
Amenities:
Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Wheelchair access
Hotel Style:
Ranked #3 of 3 Hotels in Mundelein
Price Range (Based on Average Rates): $
Hotel Class:2 star — Super 8 Mundelein/Libertyville Area 2*
Number of rooms: 72
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Also Known As:
Super 8 Mundelein
Super Eight Mundelein
Mundelein Super Eight
Mundelein Super 8

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