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“Quiet, Clean, Relaxing”

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DoubleTree by Hilton Libertyville - Mundelein
Ranked #1 of 3 Hotels in Mundelein
Certificate of Excellence
Reviewed August 13, 2014

Double Tree Hotels are always great to stay in. Never had to question about inside cleanliness, decor, beautiful landscaping, good to wonderful location, safe, business and family friendly. Pleasant and helpful staff, quick to respond to requests and always the fabulous cookies at check in or before bed.

  • Stayed: August 2014, traveled as a couple
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Review collected in partnership with DoubleTree by Hilton
Thank Morgan H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Laura F, Guest Relations Manager at DoubleTree by Hilton Libertyville - Mundelein, responded to this reviewResponded August 21, 2014

Dear Morgan,

Thank you for your feedback regarding your visit to our hotel in Mundelein. We read these comments aloud on a daily basis to learn how we can be better and what we can continue to do that makes our Doubletree guests happy.Our service team will take great joy in learning that they impacted another guest in a positive way! Hope to welcome you back should you find yourself in North Chicago!

Regards,

Laura

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397 - 403 of 627 reviews

Reviewed August 13, 2014

Stayed overnight on a weekend. The service was great and the yummy chocolate chip cookie at check-in was a very nice touch! The room was clean and the bathroom modern and newly remodeled. The bed was super comfy and they said it was a King but I swear it felt bigger. The only negative was the pool we were hoping to spend some time in the pool but it was really small and the whole area around the pool was uninviting.

  • Stayed: August 2014, traveled as a couple
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Review collected in partnership with DoubleTree by Hilton
Thank Naomi S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Laura F, Guest Relations Manager at DoubleTree by Hilton Libertyville - Mundelein, responded to this reviewResponded September 9, 2014

Dear Naomi,

Thank you for your feedback regarding your visit to our hotel in Mundelein. Our service team will take great joy in learning that they impacted another guest in a positive way! We read these comments aloud on a daily basis to learn how we can be better and what we can continue to do that makes our Doubletree guests happy. We hope to welcome you back should you find yourself in North Chicago!

Regards,

Laura

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 13, 2014

Double tree suites, Mundelein, Ill., ;provides great service, quality, and accessibility from all land travel and closeness to O'Hare air transport..Your travel dollar, either for business or pleasure, is well spent at Double Tree Suites.

  • Stayed: August 2014, traveled with family
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Review collected in partnership with DoubleTree by Hilton
Thank Howard D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Laura F, Guest Relations Manager at DoubleTree by Hilton Libertyville - Mundelein, responded to this reviewResponded August 21, 2014

Dear Howard,

It always pleases my team to see positive reviews such as yours. Thank you for taking the time to give us valuable feedback that would benefit potential guests. I hope to see you back at our North Chicago home soon!

Regards,

Laura

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 11, 2014

Would recommend staying here. We stayed here because we were planning a day at Six Flags and there were no available hotels in Gurnee. The price was right. The hotel was clean and very nice. Only a 15 minute drive to Six Flags.
We wish would have gotten checked in earlier so that the kids could have used the pool. It was large pool for a hotel.
The breakfast was pricey and next time I will see if there is a deal that includes breakfast.
The staff was pleasant and check in was a piece of cake.
The bartender was very nice and very accommodating.
Would definitely recommend staying here.

  • Stayed: August 2014, traveled with family
    • Location
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Thank MS03t1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Laura F, Guest Relations Manager at DoubleTree by Hilton Libertyville - Mundelein, responded to this reviewResponded September 9, 2014

Dear guest,

Thank you for taking the time to give us valuable feedback that would benefit potential guests. My team enjoys hearing that their efforts are appreciated. For future reservations, we do offer a bed and breakfast package, which includes breakfast for four at a discounted rate. If ever you are back in the area, feel free to contact me directly at lfluhr@doubletreemundelein.com and I will personally make sure you are taken care of!

Regards,

Laura

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Reviewed August 11, 2014

Stayed three nights for our son's wedding...very nice room, very clean. Good A.M. coffee or tea. We stayed on the ground floor and had a patio facing the courtyard, very nice and private. Adjoining restaurant and bar...prices high as expected. room service. Staff very nice and friendly...only problem was climate control...you were either freezing or very warm.

Room Tip: ground floor with patio
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  • Stayed: August 2014, traveled with family
    • Value
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Thank pbinspector
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Laura F, Guest Relations Manager at DoubleTree by Hilton Libertyville - Mundelein, responded to this reviewResponded September 9, 2014

Dear guest,

Thank you for taking the time to provide feedback of your stay with us in Mundelein. It brings us great pleasure to hear that your overall experience was enjoyable. We value all the feedback we receive and share it with our team members so that we can enhance the experience for all of our guests. Hope to welcome you back, should you find yourself in North Chicago!

Regards,

Laura

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 10, 2014

Overall, the hotel and it's rooms were nice and clean, but a little cramped. There is no breakfast included. And the pool, which is indoor, was cold. There is no hot tub, which was unusual for such a large complex. The location is decent, but the surroundings are just a retail strip mall and a little unsightly. My biggest complaint was the service. We had an issue arise with one of the staff members (which was serious enough in and of itself to warrant a low grade), but the manner in which the issue was handled by management was shockingly poor. When the staff had no authority to help us, we spoke to the purported guest relations manager. However, she was confrontational, accusatory, unfriendly, rose her voice at us, and simply unprofessional. We are not people who are easily offended by service--but we expect some measure of professionalism by those employed by major hotels to specifically resolve such issues. We were sorely disappointed, not so much by the outcome, but by the poor way in which this manager handled herself. The result of this incident is that we will never stay at this hotel again and we will be inviting Hilton to conduct some much-needed management training at this location. Looking at other comments, we are apparently not the only ones who have experienced poor service here.

  • Stayed: August 2014
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1  Thank joshuaj104
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kip S, General Manager at DoubleTree by Hilton Libertyville - Mundelein, responded to this reviewResponded August 11, 2014

Dear Joshua,

First of all, thank you for your business and taking the opportunity to offer feedback regarding your visit.

It deeply saddens us all here to know that your stay was beneath your expectations and the encounters you had with our service team were displeasing to you. We work very hard to deliver the brand promise and we read every one of our service reviews to the entire management team, daily.

Please accept my sincere apologies for your recent experience. Should you feel inclined, I would be pleased to listen to the opportunities we missed. We are constantly training all of our personnel, and we would be happy to hear from you, directly. kip.stehling@hilton.com

Regards,
Kip Stehling

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Reviewed August 6, 2014

This hotel was great! The staff was friendly. The rooms were clean and fresh. I loved the "do not disturb" and "please clean room" lights on the door! It was a neat added feature. We were there for a wedding weekend (that actually took place at the hotel as well) and the whole experience was just great.

  • Stayed: August 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Review collected in partnership with DoubleTree by Hilton
Thank Katie E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Laura F, Guest Relations Manager at DoubleTree by Hilton Libertyville - Mundelein, responded to this reviewResponded August 8, 2014

Dear Katie,

Thank you very much for your positive review. I am delighted to hear that your overall experience at the hotel, including the wedding, was great! Hope to welcome you back should you find yourself in North Chicago.

Regards,

Laura

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about DoubleTree by Hilton Libertyville - Mundelein

Address: 510 E Il Route 83, Mundelein, IL 60060-4237 (Formerly Crowne Plaza)
Phone Number:
Location: United States > Illinois > Lake County > Mundelein
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 3 Hotels in Mundelein
Price Range: $92 - $197 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — DoubleTree by Hilton Libertyville - Mundelein 3.5*
Number of rooms: 183
Official Description (provided by the hotel):
Stay at our DoubleTree by Hilton Hotel Libertyville - Mundelein, in Mundelein, Illinois, a northwest Chicago suburb. Convenient to US-45 and IL-94, and only 45 minutes north of O’Hare International Airport (ORD), our hotel offers personal and engaging service. Enjoy our signature, warm chocolate chip cookie at welcome.Savor phenomenal dishes and urban ambiance at Karma Asian Food & Fine Wine. Admire the Prairie-style decor featuring one-of-a-kind stained glass front doors and solid hardwood furniture. Our glass-enclosed pool is open year round, and the fully equipped fitness center is available 24 hours a day.Choose from 183 guest rooms in standard or deluxe styles or with two-room suite options. Relax in a king-, queen- or double-sized bed and enjoy complimentary WiFi, premium channels on a 42-inch flat-screen HDTV, a refrigerator and a rain forest shower head.Host a wedding on our landscaped courtyard or coordinate a casual barbecue on the patio. Our 8,350 sq. ft. ballroom divides into eight rooms, each accommodating up to 70 people. Reserve the full ballroom for a gala for 450 guests or a conference for 500 colleagues. We also provide two additional meeting rooms, one boardroom, banquet catering, and A/V and videoconferencing services.Take advantage of our business center to connect with potential clients. Motorola Mobility, Baxter, Sysmex America, Grainger, Aon Hewitt, HSBC, Tetra Pak and Zebra Technologies are located within five miles of our hotel. Ride our complimentary shuttle to their businesses. ... more   less 
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Also Known As:
Doubletree Libertyville - Mundelein Hotel Mundelein
Crowne Plaza Mundelein
Crowne Plaza Hotel Mundelein

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